GO Outdoors - Stocksbridge Reviews 

1,898
TrustScore 5 out of 5

4.8

Fox Valley Retail Park, S36 2AB Stocksbridge, GB


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Rated 5 out of 5 stars

The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more

Company replied

Rated 5 out of 5 stars

Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more

Company replied

Rated 5 out of 5 stars

Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more

Company replied

Rated 5 out of 5 stars

Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Stocksbridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,898)

35,808 reviews in the last 12 months

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Rated 5 out of 5 stars

James was very helpful and had amazing…

James was very helpful and had amazing insight into questions about climbing. Absolute goat.

October 25, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

With thanks to Steve we came away with…

With thanks to Steve we came away with 2 pairs of boots we had gone shopping for. He helped us with the terminology and i think we all learned something. There was a bit of a glitch at the till, but all turned out fine. All the staff were very friendly and helpful.

October 24, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from both the…

Excellent service from both the gentleman that found me the correct sized shoe and also to the cashier who when I asked if I could use the TAKE15 code actually looked into it rather than fobbing like the cashier did few weeks ago!

October 19, 2025
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Incredible

Excellent experience today with Emma. She was very knowledgeable and helpful which ultimately led to me buying my new walking coat. Eleanor was super helpful on the till as I had made a mistake with the membership but she was able to sort it for me no problem.
Thank you both

October 18, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors staff-go “above and beyond”

The staff at Go Outdoors, Stocksbridge, always go above and beyond. I often choose to use the “Click and Collect” option as Stocksbridge is my nearest store. As always there is never a wait at the Click and Collect desk. Always friendly and polite too. I spotted some trainers that were in my size and in the sale and the salesperson was very helpful getting me the left shoe from the back room. When I went downstairs to pay, “Jo” on the till was so friendly and asked me if I had seen the bargains in the sale. I went to look and came back with 3 more items, that were real bargains. So nothing negative to say here. It’s a joy to shop here.

October 16, 2025
Unprompted review
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Reply from GO Outdoors - Stocksbridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I went to the Stocksbridge GO Outdoors…

I went to the Stocksbridge GO Outdoors a few weeks back now and in a panic. I had driven over an hour to drop my daughter off on a Gold DofE practice weekend only to realise 5 minutes out that we had left her waterproof coat by the door! The staff in the store were soooo helpful, not pushy, very knowledgeable and understanding when I said I'd just check the other stores to see what was best. When I went back, they had gone above and beyond and managed to hunt down the exact jacket I wanted in the size I needed! I'm sorry I don't know which lady it was that helped so much but Heidi, Lilli and Penny you were fantastic so thank you! And she had a great weekend of walking!

September 26, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff

I needed help choosing the best walking boots that would be reliably waterproof and comfortable. The staff were extremely helpful and went out of their way to make recommendations based on their experience and customer feedback.

October 5, 2025
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and Helpful

I was served by Penny, really friendly and helpful

October 10, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Love this shop

I’ve never had a bad experience. The staff are always friendly and helpful.

October 2, 2025
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable and helpful staff

Outstanding staff member called Steve who made our visit so much easier. He was knowledgeable about the products and helped us to choose a suitable coat. He pointed out the best offers and found a great coat at the back of the rack that I would have missed. Many thanks Steve

October 5, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service at Stocksbridge

Great service at Stocksbridge. Plenty of quality kit at great prices.

October 5, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

Poor changing facilities

Only one changing room in a store so big is very poor. I had to wait a ridiculous amount of time before it was my turn to try on an item.

October 4, 2025
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Stocksbridge - Lilli

I went into the Stocksbridge store without a clue what I needed. Lilli was super friendly and helpful, suggesting various alternatives at different price points and helping me understand the pros and cons of each. Thank you Lilli!

October 2, 2025
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Visited go outdoors to day and Very…

Visited go outdoors to day and Very disappointed to hear that they don't honour Blue light card holders ,NHS workers Ambulance, Fire,Police,Army
Just shows like a lot more companies now Covid is over could not care less ,hope it never happens again just hope card holders start to shop somewhere else.

October 4, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent and very knowledgable advice…

Excellent and very knowledgable advice provided by Leon at Stocksbridge to help choose and purchase appropriate walking boots.

October 2, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Penny was very helpful today

Penny was very helpful today, going out of her way to route out a missing coat for my Mum.

October 2, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and helpful

October 2, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff!

Visited the stocksbridge store to buy some winter clothing. I was advised by a lovely lady called Penny and it honestly felt like I had my own Personal Shopper. She was great, chatty and really knowledgeable on the items I bought. Thank you Penny :)

October 2, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve was very helpful and gave good…

Steve was very helpful and gave good advice

September 29, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely store to shop in

Lovely store to shop in. Well laid out, good range of goods/ price points, but the best thing was the staff, especially Heidi, who was so helpful and attentive.

September 27, 2025
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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