The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more
Company replied
Fox Valley Retail Park, S36 2AB Stocksbridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more
Company replied
Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more
Company replied
Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more
Company replied
Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more
Company replied
Written by the company
Written by the company

Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
James was very helpful and had amazing insight into questions about climbing. Absolute goat.

Reply from GO Outdoors - Stocksbridge
With thanks to Steve we came away with 2 pairs of boots we had gone shopping for. He helped us with the terminology and i think we all learned something. There was a bit of a glitch at the till, but all turned out fine. All the staff were very friendly and helpful.

Reply from GO Outdoors - Stocksbridge
Excellent service from both the gentleman that found me the correct sized shoe and also to the cashier who when I asked if I could use the TAKE15 code actually looked into it rather than fobbing like the cashier did few weeks ago!

Reply from GO Outdoors - Stocksbridge
Excellent experience today with Emma. She was very knowledgeable and helpful which ultimately led to me buying my new walking coat. Eleanor was super helpful on the till as I had made a mistake with the membership but she was able to sort it for me no problem.
Thank you both

Reply from GO Outdoors - Stocksbridge
The staff at Go Outdoors, Stocksbridge, always go above and beyond. I often choose to use the “Click and Collect” option as Stocksbridge is my nearest store. As always there is never a wait at the Click and Collect desk. Always friendly and polite too. I spotted some trainers that were in my size and in the sale and the salesperson was very helpful getting me the left shoe from the back room. When I went downstairs to pay, “Jo” on the till was so friendly and asked me if I had seen the bargains in the sale. I went to look and came back with 3 more items, that were real bargains. So nothing negative to say here. It’s a joy to shop here.

Reply from GO Outdoors - Stocksbridge
I went to the Stocksbridge GO Outdoors a few weeks back now and in a panic. I had driven over an hour to drop my daughter off on a Gold DofE practice weekend only to realise 5 minutes out that we had left her waterproof coat by the door! The staff in the store were soooo helpful, not pushy, very knowledgeable and understanding when I said I'd just check the other stores to see what was best. When I went back, they had gone above and beyond and managed to hunt down the exact jacket I wanted in the size I needed! I'm sorry I don't know which lady it was that helped so much but Heidi, Lilli and Penny you were fantastic so thank you! And she had a great weekend of walking!

Reply from GO Outdoors - Stocksbridge
I needed help choosing the best walking boots that would be reliably waterproof and comfortable. The staff were extremely helpful and went out of their way to make recommendations based on their experience and customer feedback.

Reply from GO Outdoors - Stocksbridge
I was served by Penny, really friendly and helpful

Reply from GO Outdoors - Stocksbridge
I’ve never had a bad experience. The staff are always friendly and helpful.

Reply from GO Outdoors - Stocksbridge
Outstanding staff member called Steve who made our visit so much easier. He was knowledgeable about the products and helped us to choose a suitable coat. He pointed out the best offers and found a great coat at the back of the rack that I would have missed. Many thanks Steve

Reply from GO Outdoors - Stocksbridge
Great service at Stocksbridge. Plenty of quality kit at great prices.

Reply from GO Outdoors - Stocksbridge
Only one changing room in a store so big is very poor. I had to wait a ridiculous amount of time before it was my turn to try on an item.

Reply from GO Outdoors - Stocksbridge
I went into the Stocksbridge store without a clue what I needed. Lilli was super friendly and helpful, suggesting various alternatives at different price points and helping me understand the pros and cons of each. Thank you Lilli!

Reply from GO Outdoors - Stocksbridge
Visited go outdoors to day and Very disappointed to hear that they don't honour Blue light card holders ,NHS workers Ambulance, Fire,Police,Army
Just shows like a lot more companies now Covid is over could not care less ,hope it never happens again just hope card holders start to shop somewhere else.

Reply from GO Outdoors - Stocksbridge
Excellent and very knowledgable advice provided by Leon at Stocksbridge to help choose and purchase appropriate walking boots.

Reply from GO Outdoors - Stocksbridge
Penny was very helpful today, going out of her way to route out a missing coat for my Mum.

Reply from GO Outdoors - Stocksbridge
Visited the stocksbridge store to buy some winter clothing. I was advised by a lovely lady called Penny and it honestly felt like I had my own Personal Shopper. She was great, chatty and really knowledgeable on the items I bought. Thank you Penny :)

Reply from GO Outdoors - Stocksbridge
Steve was very helpful and gave good advice

Reply from GO Outdoors - Stocksbridge
Lovely store to shop in. Well laid out, good range of goods/ price points, but the best thing was the staff, especially Heidi, who was so helpful and attentive.

Reply from GO Outdoors - Stocksbridge
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.