Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more
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Location
Switch locationFox Valley Retail Park, S36 2AB Stocksbridge, GB
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See what reviewers are saying
Steve, Lauren and Phil were brilliant, knew all the ins and outs off all the tents, bivi bags and sleeping mats, listened to what I needed and talked me through all the options and possible combinatio... See more
Company replied
3rd time I've ordered stuff and 3rd time it was poor. Go outdoor staff great but system v poor. Ordered 6 items, days afterwards got txt from bank to say some money had been refunded. This left 5 it... See more
Company replied
My experience at go outdoors was very pleasant. The customer service was excellent from fin as he showed me multiple walking shoes and told me the benefits of each one. It was clear he was very knowle... See more
Company replied
Company details
About GO Outdoors - Stocksbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
4.8
Excellent
2K reviews
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Staff good system very poor
3rd time I've ordered stuff and 3rd time it was poor. Go outdoor staff great but system v poor.
Ordered 6 items, days afterwards got txt from bank to say some money had been refunded. This left 5 items. Received email from outdoor to collect balance of goods but only received 1 item. Was called back 48hrs later to collect remainder. Not good at all
August 5, 2026
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Helpful staff
Shop here regular & Emma was very helpful on the tills with an exchange
August 11, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Ethan n Eleanor @ stocksbridge
Ethan n Eleanor @ stocksbridge
Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring..
The stores in Norwich that set me up put my address incorrect which is why they couldn’t find me….
So a credit was done but an Error on payment happened… no problem at all as sorted out as soon as they realised… great customer service!!!!
August 9, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Steve from the footwear department
Steve from the footwear department was incredibly helpful today. Really nice genuine guy and very knowledgeable.
August 9, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tents
Steve, Lauren and Phil were brilliant, knew all the ins and outs off all the tents, bivi bags and sleeping mats, listened to what I needed and talked me through all the options and possible combinations. Great guys, amazing service, I would have been lost if I had just bought it online.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Friendly service as always
Friendly service as always.
Eleanor was very helpful.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Fantastic service I’m the footwear department
We were upstairs in the footwear department and Steve helped us out, he was attentive and informative, gave us so much information on our shoe choice, and recommended alternatives it was a real pleasurable experience and we left happy with our purchases. To top it all off at the checkout the member of staff honoured a charity worker discount code we had. Great service, friendly staff.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Served by Andy and Jo who were very…
Served by Andy and Jo who were very helpful and friendly.
August 4, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lovely friendly staff
Lovely friendly staff, I was served by Penny who helped me carry my swag to the till. Prices were great and there was lots of choice… also the staff loved my dog and he got lots of tickles
July 31, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Always a pleasure to visit this store
Always a pleasure to visit this store, Fin was very helpful, friendly and engaging, thanks Stocksbridge!
July 31, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service by Michael and Jo
Excellent service by Michael and Jo.Both very helpful and pleasant to deal with.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Amazing Staff
Im new to camping and was relieved to get amazing assistance from Phil! He was kind enough to give me advise and guidance on tents, sleeping bags and airbeds. I couldn't be more grateful for Phil's kind help! Thank you!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Went looking for a hydration pack
Went looking for a hydration pack. Decent choice.
Found just the right one.
Thanks to Penny for her assistance.
July 24, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I was served by Finley Taylor and he…
I was served by Finley Taylor and he made things so easy to find, very kind and helpful young man
July 27, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Friendly :)
Friendly, prompt and helpful advice and suggestions.
Thanks you Penny & Natasha :)
July 24, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable staff
Very knowledgeable and helpful in buying a walking coat The whole experience was very good
Jo was the staff member who helped me
July 23, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Top class service
Purchased a new pair of boots. Served by Heidi who was friendly, helpful and had obvious knowledge of the products I looked at.
Very good service.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Collecting a saved item
T/c to the store to reserve an item was dealt with clearly. Item left for collection with details of how & where to collect.
On collection, the assistant (Fin) was extremely helpful, offering clear advice & recommendations about the purchase.
July 21, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Brilliant customer service
My experience at go outdoors was very pleasant. The customer service was excellent from fin as he showed me multiple walking shoes and told me the benefits of each one. It was clear he was very knowledgeable of what is best for each circumstance. He then later showed me bum bags that would be good for festivals. Very polite and made my time in go outdoors enjoyable. Will definitely be going back.
July 21, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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