The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more
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Location
Switch locationFox Valley Retail Park, S36 2AB Stocksbridge, GB
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See what reviewers are saying
Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more
Company replied
Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more
Company replied
Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more
Company replied
Company details
About GO Outdoors - Stocksbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
4.8
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
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Excellent customer service received…
Excellent customer service received today at Fox Valley by Jo, Lucy & Heidi.
Go outdoors Fox Valley is my go to for all my walking gear, jackets and winter coats.
Today I purchased some new Merrell MOAB 3’s and was helped by staff to find the right style and size I needed. Very helpful indeed!
Also picked up a few T-shirts too while there.
I will absolutely be back for anything else I need in the future.
Thanks
July 2, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Steve at the Fox Valley Shop was very…
Steve at the Fox Valley Shop was very helpful when we took our Grandson for some walking boots. Cheers Steve!
June 14, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Order available to collect the next…
Order available to collect the next day. Excellent service.
June 20, 2026
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Brilliant experience,went in for some…
Brilliant experience,went in for some walking boots and the staff member fin was so helpful and polite,a credit to the company and the walking boots are great.thankyou.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Another great visit to Go Outdoors at…
Another great visit to Go Outdoors at Stockbridge, first time though served by Fin who was extremely helpful and polite 👍👍
June 27, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Went to buy my son a new pair of hiking…
Went to buy my son a new pair of hiking boots and Fin was very informative and helpful in choosing the right boots for my son. Definitely be using Go outdoors again.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Bought just what I wanted
I was pleased to find the same style of hiking boot as my existing walking shoes. The sales assistant (Steve) was friendly and helpful.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Lucy and Andy were fantastic
Lucy and Andy were so helpful.
Helped me understand how to work a bbq and what gas to use , using their expert knowledge and fantastic customer service. The best customer service I’ve experienced in years.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Went in for help with gas connector
Went in for help with gas connector. Staff remembered me from earlier on and were so helpful in getting me sorted. Shout out to Aimee, Emma and Penny for their excellent customer service
June 17, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Ordered click and collect at Fox Valley…
Ordered click and collect at Fox Valley order went to Derby asked for a refund waste of time.
June 9, 2026
Reply from GO Outdoors - Stocksbridge
Please accept my apologies that you have not received any communications from us to update you on the status of your recent click and collect order.
After looking into your order this looks to have been a system issue with our communication emails. We are sorry that this has affected your order.
The wanted item was despatched to the selected location from our Derby store and is awaiting collection.
We have also sent an email to you to confirm this information.
Kind regards,
Go Outdoors Customer Care
Fin was exceptionally good
Fin was professional, friendly and knowledgeable; helped me to select the right walking shoes.
June 14, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Always great service in this store
Always great service in this store. Friendly and very pleasant member of staff on the till, Emma or Eleanor.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very happy with my purchase
I bought a pair of walking boots, was served by Steve who was really helpful in finding the right combination of size (13) and materials (non-leather, Gore-Tex). Very happy with my purchase.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Brilliant service today from Hannah and…
Brilliant service today from Hannah and Eleanor. I’m delighted with my Rab coat! Highly recommend this store
June 6, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Prompt efficient service …..
Prompt efficient service on a click and collect order, ready ahead of scheduled pick up time
May 29, 2026
Reply from GO Outdoors - Stocksbridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great Store - Go Outdoors Fox Valley Stocksbridge.
Always buy my walking gear from Fox Valley stock Stocksbridge GO Outdoors branch. Great selection of goods, very competitively priced, if I see an item cheaper online they will always price match. Served by Penny today, very polite and helpful as are all the assistants in store.
June 4, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fansantic service from penny polite she…
Fansantic service from penny polite she knew her stuff happy with the buy .
June 3, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went in today to exchange a pair of…
Went in today to exchange a pair of faulty walking shoes. Team really helpful and understanding. No quibbles just great service. Thanks.
June 3, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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