GO Outdoors - Stocksbridge Reviews 

1,896
TrustScore 5 out of 5

4.8

Fox Valley Retail Park, S36 2AB Stocksbridge, GB


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Rated 5 out of 5 stars

Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more

Company replied

Rated 5 out of 5 stars

Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more

Company replied

Rated 5 out of 5 stars

Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more

Company replied

Rated 5 out of 5 stars

Steve, Lauren and Phil were brilliant, knew all the ins and outs off all the tents, bivi bags and sleeping mats, listened to what I needed and talked me through all the options and possible combinatio... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Stocksbridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,896)

35,238 reviews in the last 12 months

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Rated 5 out of 5 stars

Always a pleasure to visit this store

Always a pleasure to visit this store, Fin was very helpful, friendly and engaging, thanks Stocksbridge!

July 31, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service by Michael and Jo

Excellent service by Michael and Jo.Both very helpful and pleasant to deal with.

July 29, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing Staff

Im new to camping and was relieved to get amazing assistance from Phil! He was kind enough to give me advise and guidance on tents, sleeping bags and airbeds. I couldn't be more grateful for Phil's kind help! Thank you!

July 29, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went looking for a hydration pack

Went looking for a hydration pack. Decent choice.
Found just the right one.
Thanks to Penny for her assistance.

July 24, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Finley Taylor and he…

I was served by Finley Taylor and he made things so easy to find, very kind and helpful young man

July 27, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly :)

Friendly, prompt and helpful advice and suggestions.

Thanks you Penny & Natasha :)

July 24, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable staff

Very knowledgeable and helpful in buying a walking coat The whole experience was very good

Jo was the staff member who helped me

July 23, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Top class service

Purchased a new pair of boots. Served by Heidi who was friendly, helpful and had obvious knowledge of the products I looked at.
Very good service.

July 23, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Collecting a saved item

T/c to the store to reserve an item was dealt with clearly. Item left for collection with details of how & where to collect.
On collection, the assistant (Fin) was extremely helpful, offering clear advice & recommendations about the purchase.

July 21, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Brilliant customer service

My experience at go outdoors was very pleasant. The customer service was excellent from fin as he showed me multiple walking shoes and told me the benefits of each one. It was clear he was very knowledgeable of what is best for each circumstance. He then later showed me bum bags that would be good for festivals. Very polite and made my time in go outdoors enjoyable. Will definitely be going back.

July 21, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were lovely and informative

Staff were lovely and informative. We managed to find everything we needed for upcoming camping trip.
Aimee was lovely and really professional

July 18, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pat and Heidi were exceptional today…

Pat and Heidi were exceptional today helping to finalise and pack my daughter’s kit list for her upcoming adventure! They went above and beyond and quite literally saved the day (and my sanity)! Forever grateful!! Thank you so much!! 💕

July 18, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Penny

Excellent service from Penny. Was looking for a specialist item. She found it and was really helpful with advice and enabling me to inspect it.

July 14, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pleasant shopping experience in a great…

Pleasant shopping experience in a great new(ish) store lots of choice and variety of sizes

July 6, 2026
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Penny at the…

Excellent service from Penny at the Stockbridge store.
Great help with changing and just generally welcoming.

July 10, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Happy shopping

I was welcomed cheerfully on entering the store and offered help.
I was served promptly and got just what I wanted.
The AC was excellent!
Lucy, Phil and El were the staff who helped me.

July 9, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went into the store to collect a tent

Went into the store to collect a tent, Natasha, was very helpful, she sorted everything out that we needed, went through things with us , Natasha was really great, very polite very friendly, and very helpful, if we could find what we was looking for, she sorted it out for use, it was such a very friendly and welcoming store, thanks for all your help, go outdoors team,keep up the great work 👍

July 8, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great tent. Good price.

Managed to find the tent I'd been looking for on the GO Outdoors website, so was very happy. Used my membership to get the discount, so was very happy about that also. Would have loved to give 5 stars,but the next day delivery service i paid for let me down and didn't show up. Customer services were most apologetic and refunded the cost, so i have no issue there, it just caused some inconvenience that's all. Overall, a great tent at a good price, so will continue to use GO Outdoors in the future.

June 23, 2026
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for giving us 4 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Big thanks to Penny for helping with a…

Big thanks to Penny for helping with a return. And now I know how find my Apple Pay card number thanks to Penny’s patient guidance.

July 2, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service received…

Excellent customer service received today at Fox Valley by Jo, Lucy & Heidi.

Go outdoors Fox Valley is my go to for all my walking gear, jackets and winter coats.

Today I purchased some new Merrell MOAB 3’s and was helped by staff to find the right style and size I needed. Very helpful indeed!

Also picked up a few T-shirts too while there.

I will absolutely be back for anything else I need in the future.

Thanks

July 2, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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