GO Outdoors - Stocksbridge Reviews 

1,898
TrustScore 5 out of 5

4.8

Fox Valley Retail Park, S36 2AB Stocksbridge, GB


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Rated 5 out of 5 stars

The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more

Company replied

Rated 5 out of 5 stars

Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more

Company replied

Rated 5 out of 5 stars

Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more

Company replied

Rated 5 out of 5 stars

Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Stocksbridge

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,898)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable team

Knowledgeable team helped make the right decision and gave valuable information about warranty thanks to Phil and Jo

June 3, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Trying & Buying walking boots

Went in to buy a new pair of walking boots (always a major task) Thanks to Andy for trekking back and forth with numerous pairs before I found the right ones.

May 26, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Penny for your help

Thanks Penny for your help at Go Outdoors yesterday. Staff always helpful, my favourite store

May 29, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are always knowledgeable and…

The staff are always knowledgeable and helpful. Heidi found me some sandals which fitted, a miracle, she knows her stuff! Penny was helpful and always lovely too.

May 23, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent

Called in twice today. First to get a gas bottle refill and second to look at camping seating. Both times we were met with excellent customer service. On the 2nd visit, Steve went above and beyond with assisting us and finding what we were after.

May 23, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went looking for new walking boots…

Went looking for new walking boots today. Haidy was AMAZING!!! She took her time explaining several different pairs of boots and their various features plus we tried different sizes in each actual boot! Nothing was rushed and she genuinely cared about me getting the right boot. It made all difference and i would recommend this store to anyone. Thank you Haidy 😊

May 23, 2026
Unprompted review
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Reply from GO Outdoors - Stocksbridge

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We was served by penny she went above…

We was served by penny she went above and beyond to help us she was really good and very helpful.and we got what we went for and more.

May 19, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Penny was very helpful in finding a…

Penny was very helpful in finding a good pair of shoes and told me everything I need to know to take care of them

May 20, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andy was great

Andy was great. Got customer service just right. Helpful, knowledgeable, friendly and patient.
Thanks

May 19, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Recent visit to Fox valley store

Visited the store at Fox Valley retail park to purchase new walking shoes. We were assisted by Steve who was extremely helpful, friendly, polite and professional.

May 17, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Click and collect convenience.

Ordered online and collected in store. Great quality product. Very pleased with it.

May 3, 2026
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve was so professional and patient…

Steve was so professional and patient with my partner when choosing some walking shoes. Every member of staff we encountered in here today made this a very easy and worthwhile visit.

May 17, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Very pleasant helpful staff Eleanor

Very pleasant helpful staff Eleanor. Lauren and good choice of sleeping bags.
Not sure about the relevance of 'joining' for a discount when the member price could be the normal one.

May 12, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The lady who served us today very…

The lady who served us today very helpful polite and knowledgeable lovely lady…..

May 10, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

It’s the second time I have come back…

It’s the second time I have come back here for my hiking boots due to the knowledge of a good fit, plus there are lots of mirrors and a mini sloping bridge to test out the shoes, which I think is a great idea considering there are lots of hills in Sheffield and the Peaks so knowing my toes are protected and trying this out first is ideal. Lots of choice of good brands. Josh served me this time and was very friendly and helpful. I would definitely go back… thanks!

May 10, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Looking for new walking boots

Called in at the store looking for some replacement walking boots. Steve was fantastic on assisting with nothing being too much trouble as I wanted to try several different boots and also had to select different sizes. He was extremely helpful and friendly giving advice when needed

May 3, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Anna and Josh provided excellent…

Anna and Josh provided excellent customer service.
Helpful, friendly and knowledgeable about the products I was looking for.

May 4, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in to go outdoors in preparation for a Wales trip.

Came in to go outdoors in preparation for our trip to wales. I needed some walking boots and was having a bit of trouble having such small and narrow feet and ankles. Steve was a huge help bringing me boots that he knew had smaller openings to hold tighter to my foot. We managed to find a lovely pair of brown Peter Storm boots at a really great price too. Saved over £100 becoming a member and all prepared for our walking trips!

May 3, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service and great pricing!

My girlfriend and I needed some hard wearing comfy shoes for a European trip which will involve a lot of city and light trail walking. Steve was really helpful in helping me choose between a couple of different Merrells I’d been looking at and gave great advice on sizing and fit. I’ve ended up with a pair of Merrell Speed Strike 2s and they’re exceptionally comfortable. My last pair of Merrells lasted almost 10 years so I’ve high hopes for these. My girlfriend didn’t want to put her hand quite as deep in her pocket so opted for a pair from Peter Storm, which despite being a more budget option also look great and are very comfy.
Eleanor on the till was really helpful getting our membership set up and explaining all our options for keeping our new purchases in the best condition.

May 3, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super helpful & knowledgeable staff

Super helpful and knowledgeable staff - nothing is too much trouble. A special mention to Steve & Phil

May 3, 2026
Unprompted review
GO Outdoors - Stocksbridge logo

Reply from GO Outdoors - Stocksbridge

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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