The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more
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Location
Switch locationFox Valley Retail Park, S36 2AB Stocksbridge, GB
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See what reviewers are saying
Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more
Company replied
Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more
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Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more
Company replied
Company details
About GO Outdoors - Stocksbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and advice by Lauren…
Excellent service and advice by Lauren at Stockbridge . Knowledgeable and friendly
May 2, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Effficient and friendly
April 25, 2026
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent customer service
I bought some new walking shoes and I have awkward feet so it isn't straightforward! The staff, Penny & Steve, were friendly and helpful and really took the time to help find the right pair for me. Penny in particular spent a lot of time searching out possible pairs of shoes and was very patient. She made it an enjoyable experience!
April 26, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Josh was very helpful at finding us a…
Josh was very helpful at finding us a boot for us very patient and kind. Penny was lovely at the till
April 27, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Went in the fox valley store today
Went in the fox valley store today, for my first pair of hiking boots ever. Great service and knowledge by Steve. Thank you
April 25, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff are great
I was served by Andy who was very helpful and knowledgeable about selecting suitable walking shoes to suit my requirements. The only negative thing is that the lift is broken meaning that I had to leave my wife, who uses a wheelchair, downstairs whilst I went to the footwear department.
April 24, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Penny was very helpful and most…
Penny was very helpful and most pleasant, giving us great advice in a professional manner
April 24, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful staff
April 23, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great apart from collecting
Great apart from collecting, I had to ask a member of staff to be served at the collection point, which took to long.
April 16, 2026
Reply from GO Outdoors - Stocksbridge
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Helpful and friendly
Helpful and friendly. Helped me find what I was looking for. ( Which was trickier than we thought it would be.) Thanks, Penny.
April 23, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
DoE equipment for my son
Went for some equipment for my sons DoE, excellent advice (backpack and mattress in particular), which is not so common these days, and friendly service from a number of staff.
April 18, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great service at Fox Valley branch
Went into the Fox Valley branch at Stockbridge looking for rucksacks. Got great service from Penny and Lauren and found exactly what I needed. Thanks again 👍🏻
April 18, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great choice of waterproof coats
Great choice of waterproof coats. The assistant Jo was really patient & friendly.
April 1, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful & friendly Staff
I went to Go outdoors to return a parcel and a lovely lady called Penny served me,She was
really helpful and friendly
April 16, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fantastic Service
Fantastic service from Niki and Steve at the Fox Valley store. Very knowledgeable when we were choosing our walking boots. Great tips and advice given.
September 11, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Assistant Penny was very helpful told…
Assistant Penny was very helpful told me about a buy one get one have price offer that I didn’t notice
April 14, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Fantastic range of high quality outdoor…
Fantastic range of high quality outdoor equipment.
Great service by Steve and Penny
April 10, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Pleasant and helpful service from Josh…
Pleasant and helpful service from Josh and Heidi (the latter providing friendly & clear directions to the product I wanted).
April 13, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Heidi took time to ensure I had the…
Heidi took time to ensure I had the best walking shoes for my purpose and vegetarian (no leather/suede). Heidi and Lucy were top stuff. Very happy customer.
April 11, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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