The internet was down when I called for my order. They explained they were unable to take payment, stated that I’d already paid but unfortunately not able to scan. Rang Customer Service and... See more
Company replied
Location
Switch locationFox Valley Retail Park, S36 2AB Stocksbridge, GB
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See what reviewers are saying
Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more
Company replied
Staff were so helpful and friendly. They were very knowledgeable and offered advice only when I asked for it, which is exactly what I want when shopping. Anna and Penny were great. Luckily Stocksbri... See more
Company replied
Ethan n Eleanor @ stocksbridge Very helpful as we couldn’t find my membership so I paid for new one.. then noticed I had a fob on my key ring.. The stores in Norwich that set me up put my address i... See more
Company replied
Company details
About GO Outdoors - Stocksbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
4.8
Excellent
2K reviews
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I was served by Josh
I was served by Josh. He was very professional and knowledgeable. I came out happy with my purchases.
January 17, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Warm friendly welcome as always
Warm friendly welcome as always, you really won't get better service anywhere than you get in Fox Valley Go outdoors
January 20, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
excellent camping stove advice
On January 3rd 2026 I was served by Heidi, of the Stocksbridge store, who was Extremely helpful and knowledgeable. Not only did she show me the best camping stoves for my needs, she also demonstrated how to connect the canisters to the stove. Thank you for seamless shopping. Dianne
January 3, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Go Outdoors Customer Care Team
Great store to visit
Penny,josh,Phil and Andy all lovely staff super helpful plus good knowledge of product locations. I have only nice things to say. Would 100 percent be back here again if I need anymore gear.
January 14, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I was very impressed with Penny who…
I was very impressed with Penny who brought me all the hiking boots that I was intetested in and suggested I try mens as well. She was patient and friendly and gave me advise about preventing new stiff boots rubbing on my legs. She suggested using vaseline on legs, boots and socks.
January 9, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Really helpful sales team member Phil
Really helpful sales team member Phil. He didn’t rush us and helped us try lots of boots on. Surprisingly informed as he is relatively new to the job.
January 9, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent help from Tom Ruby and El to…
Excellent help from Tom Ruby and El to find the battery charger I wanted
January 3, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Friendly and professional service
Popped in to get some snow boots.
The chap that served me was very helpful and friendly. I came away very happy with my purchase.
January 7, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Short staffed but friendly female staff
Friendly female staff member on till with floral tattoos. Helpful and polite. Store seemed short staffed on a Saturday but she was more than helpful
January 3, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very personal assistance from Penny on…
Very personal assistance from Penny on 18th December. Helped me make my purchase by looking at various options including taking out a Go Outdoors discount card. Didn’t feel pressured at any time.
December 18, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Well stocked and maintained store, great staff
Well stocked and maintained store. Really nice staff especially Phil who helped my partner find the most suitable socks, nothing was too much trouble and he certainly knew his stuff
January 1, 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Very helpful on the tills especially…
Very helpful on the tills especially employee called Phil
December 30, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Shout out to staff assistant Penny…
Excellent customer service from Penny at this store. She was very helpful and friendly making our shopping experience positive and enjoyable.
December 29, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
A great shopping experience for my elderly dad.
We went to go outdoors today to get my 87 year old dad a Christmas present, he accompanied me and my son. My dad has had a stroke, his mobility and vision is mildly affected. My dad was struggling to cope with me and my son's presence and kept telling us to leave the shop so he could browse. A lovely shop assistant called Lauren came to assist him, I said to my dad to ask Lauren for help if he wanted any and left him to it. We came back 20 minutes later and not only had my dad chosen 2 items he couldn't speak highly enough of Lauren. Lauren went above and beyond today to give my dad a great shopping experience and she certainly delivered. Thank you very much, we will definitely be back.
December 28, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful
December 28, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Terrible
Terrible. Have now been overcharged on three occasions and when it’s been pointed out to the staff on duty the reaction from them is appalling. Reluctantly they eventually, and unapologetically, sort out the issue but it is not done with good grace. Poor attitude shown by MOST of the staff and their items are overpriced even with their ‘membership’ malarkey.
December 24, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Staff were friendly
Staff were friendly, approachable and helpful, excellent customer service which made it a pleasure to shop in store
December 20, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Lucy at the Fox valley branch was…
Lucy at the Fox valley branch was outstanding. Arrange to have my item sent from your Halifax branch. Can't thank Lucy and the Halifax branch manager enough for the help.
December 20, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Phil and Penny were both super helpful.
December 15, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Well informed staff
Well informed staff, especially Phill at the Stocksbridge store. He even showed us how to re-thread our walking boots for extra comfort and movement. Well done Phill.
December 18, 2025
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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