Great service from the young lady finding me size 8 ladies and size 9 men’s walking shoes, think I tried on 9 shoes before finding the perfect fit. Claire on the checkout was cheerful and helpful... See more
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See what reviewers are saying
I visited Go Outdoors on Stockton on Tees I am very impressed by the whole set up. I have purchased a tent footprint for my current tent Vango instant classic I think it will just about do the job... See more
Company replied
Had a shopping trip to go outdoors Stockton today,shopping is not a favourite pastime of mine as I suffer with stress and anxiety and don't travel very well and also don't do crowds of people als... See more
Company replied
Took my daughter to go outdoors - we bought coats and walking boots which took a long time to try on and choose etc. we looked around the tents and gear. The items are great quality and the staff who... See more
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Company details
About GO Outdoors - Stockton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Portack Lane, TS18 2SP, Stockton, United Kingdom
- 01642 033335
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Vicki was wonderful
May 13, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Karen and Louie were both really…
Karen and Louie were both really helpful and very customer focused but friendly to go with it I left with a smile on my face 👌🏻
May 10, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent products and great value!
I recently popped into the store to purchase some essentials for a forthcoming camping trip. I can always rely on Go Outdoors to have more than I'm looking... fortunately, their prices are very competitive and I'm happy to pick up any bargains on my way. This week lightweight tent pegs, utility cord and 3 new fleece tops! Cracking value and awesome quality.
May 5, 2026
Reply from GO Outdoors - Stockton
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stockton
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
I’m a regular customer at Go Outdoors
I’m a regular customer at Go Outdoors, but today was something special. I’ve recently started taken up course and carp fishing, and since I wasn’t exactly sure what gear I needed, Jack was an absolute star. He was so helpful, guiding me through everything with patience and explaining how to use all the equipment. His support made a huge difference and gave me the confidence I needed as I dive into this exciting new hobby.
May 11, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Thomas was really happy to help with…
Thomas was really happy to help with describing the cart, Abbie was also very helpful at the tills, great service
May 11, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Mark was absolutely phenomenal in…
Mark was absolutely phenomenal in helping and advising me on which shoes would be best for me and my feet, he was very knowledgeable and really took his time to help and listen. Couldn’t have had better guidance. Thanks Mark!
May 11, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff always go above and beyond to…
Staff always go above and beyond to help out where they can! Holly was fantastic and super friendly! (Not to forget the amazing earrings!) I love coming to this specific store because I always leave feeling extremely happy and satisfied with my experience, thank you all so much for your great work!
April 29, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service
Excellent customer service from Karen and Louis. Very friendly staff. Good product range.
May 10, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Fantastic customer service and help…
Fantastic customer service and help from Karen and Louis.
May 10, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
We had this staff member called lyia…
We had this staff member called lyia she was absolutely lovely she was very kind and patient and very helpful finding us the right size we would totally come here again just because of her and in total go outdoors at alot of horse helmets shoes jophers and gloves to choose from and lyia helped us to pick the right one
May 9, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Served today by Mia but also Karen
Served today by Mia but also Karen. Friendly service. Had everything we needed. Thank you
May 8, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Amazing Service
Really helpful staff today especially Brooke and Karen with helping one of the girls find the right size horse riding helmet. They were really supportive in finding one that fit just right and still had a look she was happy with. Outstanding service, really patient and always willing to go the extra mile to ensure everything was perfect.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Mia was lovely
Mia was lovely, quick service and covered everything asking for club card, donation on the card reader snd not seeming to miss a beat on the till and I was out. Wishing people a nice day also
May 8, 2026
Unprompted review
Reply from GO Outdoors - Stockton
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Karen went above and beyond for us in…
Karen went above and beyond for us in the store today she deserves to be employee of the month we cant thank her enough.
Thanks again Karen.
May 8, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ordered 2 tops to the value of £50…
Ordered 2 tops to the value of £50 using click and collect
Received an order confirmation on 02 May 26 then nothing to date (7th May evening). Checked my account and it states twice order is "on its way"
Go Order claims it takes 2hrs of processing time before items can be picked up from store.
If items are out of stock why not commicate
To track you need to download the "Shop" app. It doesnt work on my amazon tablet..
May 2, 2026
Unprompted review
Reply from GO Outdoors - Stockton
We are sorry to hear of your negative experience in relation to your orders.
We have reached out to you via Trustpilot directly to obtain contact information so we are able to contact you to discuss further.
If you can respond at your convenience.
Kind Regards
GO Outdoors Customer Care.
Reply from GO Outdoors - Stockton
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent information and support from Jay
My husband always struggles to find walking shoes and boots that are comfortable as he problems with his feet. Jay was very informative and patient and we managed to get both shoes and boots that fit well. We were also impressed with the stores try at home and return if not completely satisfied policy.
Thank you Jay.
May 6, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Came in for a pair of boots for my…
Came in for a pair of boots for my mother so she could join us on our hikes. Helen was super helpful in picking the right pair of boots.
May 2, 2026
Unprompted review
Reply from GO Outdoors - Stockton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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