GO Outdoors - Swindon Reviews 

3,375
TrustScore 5 out of 5

4.8

Ocotal Way, County Road, SN1 2EJ Swindon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

What superstars Ceri & Helen were today. Initially started as a phone query with Ceri about vegan food & ended up collecting at store with Helen. Both of whom couldn’t have been more helpful, patient,... See more

Company replied

Rated 5 out of 5 stars

Cannot speak highly enough of the amazing customer service we received by Jo and her team at the Swindon store. Our family were camping an hour away when we experienced an issue with an airbeam of our... See more

Company replied

Rated 4 out of 5 stars

My friend & I had been to the Cotswold Outdoor store near Ashton Keynes but were disappointed by what was on offer, poor service & excessive pricing so we thought we would give Go Outdoors a go. Excel... See more

Company replied

Rated 5 out of 5 stars

Swindon Go Outdoors - amazing staff! Completely new to camping I was lucky enough to have Tom look after us! Tom took the time to explain what we needed, what he'd recommend, showed us options dependi... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Swindon

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Ocotal Way, County Road, SN1 2EJ, Swindon, United Kingdom

  • 01793 236758

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,375)

33,008 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service great prices will use…

Great service great prices will use again

July 20, 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

While the shop at Swindon on 2nd August…

While the shop at Swindon on 2nd August was extremely busy. Jordana and Tom were amazing and Tom’s knowledge helped us buy the correct Gas BBQ. Well done you two.

August 2, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came in to get our camping setup for…

Came in to get our camping setup for the year and this one lady helped me need she was polite helpful and very professional i didn't catch her name unfortunately

July 19, 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

Very helpful staff especially extremely knowledgeable young man at the camping tents section in Swindon. Then very good customer service by Francisco at the till.

August 1, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tom was great

Tom was great, went the extra mile in finding the tent in the store which wasn’t on display but ‘in stock’ so I bought it! Shelby in the fishing section was excellent too

August 2, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great shout out for Jay.Promptly…

A great shout out for Jay.Promptly called me to say an item was back in stock and served me in the yellow room as to avoid paying at main tills,as it was busy,when I came in to collect item.

August 1, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Gas bbq purchase

Molly was very helpful today & got us the support we needed for the purchase of our new bbq.

August 1, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good store - great staff

I went into Go Outdoors with an unusual problem I had with a product. I really went in to flag the problem and didn't expect them to do much about it. Alice greeted me, listened and went above and beyond to help me out. She was courteous, helpful (and funny too). I really appreciated her help. Well done.

July 29, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Horse riding simulator

Amelie was very helpful and patient. A few issues with the printer but otherwise a good ride with the opportunity to practice certain things safely

July 27, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Alice was very helpful and thoughtful…

Alice was very helpful and thoughtful with the children

July 27, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Purchase Riding Boots. Note map on Trustpilot is wrong

Note map on Trustpilot is wrong - store moved to Oxford Rd SN3 4ER.
Excellent service from Julie. She helped my daughter find riding boots. She was very knowledgeable, friendly and helpful.

July 26, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service today. Helped us find exactly what we went in for. Very friendly, polite and knowledgeable staff.

We were helped by Alice, very helpful.

July 27, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing customer experience

Cannot speak highly enough of the amazing customer service we received by Jo and her team at the Swindon store. Our family were camping an hour away when we experienced an issue with an airbeam of our Berghaus 600XL . Unfortunately the store didn’t have a direct replacement part available but to keep us camping for the weekend we were given a beam from a new tent to take away AND then offered to replace our damaged tent with a brand new one if we returned it. Fantastic and wouldn’t hesitate to recommend Go Outdoors Swindon!!

July 27, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, great selection and perfect place to start our camping adventure!

July 14, 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Staff were very helpful and dealt with our enquiries efficiently and politely, especially Alice and Pedro who helped with a faulty item. I would highly recommend GoOutdoors Swindon.

July 26, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were very helpful and delivery…

Staff were very helpful and delivery was great.
Slightly annoyed a few days after buying bike ......it was in the sale £100 cheaper!

July 19, 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were served today initially today by…

We were served today initially today by Jay who directed us through the store to the items we were after. With the help of his colleague Alice hey were able to advise on the all the cool box products helping us get the perfect one for us .
Thank you both

July 26, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

My friend and I both needed to buy walking boots and walking shoes. The store assistant, Darren was very helpful from the first encounter and helped both of us to buy the perfect footwear, which made our experience enjoyable and worthwhile.

July 24, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Thumbs up from me!

My friend & I had been to the Cotswold Outdoor store near Ashton Keynes but were disappointed by what was on offer, poor service & excessive pricing so we thought we would give Go Outdoors a go. Excellent. Firstly it was cool & airy. Masses of stock. Great choice. Friendly & knowledgeable staff. Darren in the footwear dept was particularly kind, helpful & patient and seemed to know what stock was in re size, colour, brand etc. We both left with walking boots & hats & I also but some leggings and a zip top. The young lady on the till was also v helpful, smiley & super quick & efficient. My only suggestion for an improvement is to provide a good full length mirror in sports clothing dept.

July 24, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful employee Amy.

There was a helpful employee Amy on the till.

July 18, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

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