GO Outdoors - Swindon Reviews 

3,412
TrustScore 5 out of 5

4.8

Ocotal Way, County Road, SN1 2EJ Swindon, GB


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Rated 5 out of 5 stars

Amy was so patient and helpful when I bought my riding gear today. She offered great advice and thoughtful suggestions, making the whole experience a pleasure. Fantastic service. Thank you, Amy!

Company replied

Rated 5 out of 5 stars

A big thank you to Eliza who was very helpful, kind and reliable; in helping me secure walking trousers and a tent. Swindon GO, great store with friendly staff that are always happy to help.

Company replied

Rated 2 out of 5 stars

The jacket itself is brilliant, It packs down easily, breathes well, and delivers exactly what you’d expect from Montane. ​The buying process, however, was a complete shambles. After checking local... See more

Company replied

Rated 5 out of 5 stars

Firstly, plenty of stock in store, I had absolutely no trouble locating what I was visiting for. Secondly huge thanks to Rob in the fishing section for not only finding the specific rod I was lookin... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Swindon

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Ocotal Way, County Road, SN1 2EJ, Swindon, United Kingdom

  • 01793 236758

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,412)

35,035 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always great stock and a good sale on…

Always great stock and a good sale on at the moment. Excellent and friendly service from Olivia.

July 19, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Eliza from Swindon store was exceptionally kind, friendly and helpful today. Can't thank her enough

July 19, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rob served us today

Rob served us today, he was very informative and helpful. In fact he went out of his way to help us.

July 19, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing staff!

Swindon Go Outdoors - amazing staff! Completely new to camping I was lucky enough to have Tom look after us! Tom took the time to explain what we needed, what he'd recommend, showed us options depending on budget, what we wouldnt need, cheaper deals, Etc. Highly recommend the Swindon store for stocked options and staff.

July 18, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very nice staff Julie helped me find…

Very nice staff Julie helped me find everything i needed

July 19, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amy who was on the till was very…

Amy who was on the till was very helpful and friendly . I use Go Outdoors a lot and always find the items I’m after in a very well laid out store .

July 18, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First Class Customer Service

Customer service provided by Morgan in Cycle repairs was second to none.
Morgan dealt with our bike problem today very efficently, and ensured we left the store with a fully repaired and serviced bike.
Morgan also offered sound advice and reasurance re chain specifications, and also demonstated the key componants of the bike. Very happy customers.

July 18, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The satff were really helpful and the…

The satff were really helpful and the products were much better quality than in Decathlon where I usually shop (here in Poland).

June 30, 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Riding boots

I’ve bought a pair of riding boots and Julie have been very kind, professional and helpful :)

July 16, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Emergancy tent purchase success

My mum & I came to get a new tent. Everything was so easy to find, very clean & loved having some out on display it really helped us to make sure we chose the correct one for our needs. The membership prices are so worthwhile doing, saved so much money and ended up buying extras because of the value. We were helped by Poppy both in the tent area & at the tills. She was so lovely and made the experience seamless. You helped some rather stressed ladies make their camping trip much easier.

July 15, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Today Alice had good answers on my…

Today Alice had good answers on my questions and helped me with an order that was cancelled. I was really satisfied when Alice compensated me for being charged twice for the membership.

July 13, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful friendly staff…

Visited today to look at long riding boots. Sadly my legs to do comply but Julie was very patient and helpful trying different options and I eventually bought some jodhpur boots.

July 12, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

July 4, 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a fantastic experience at GO…

I had a fantastic experience at GO Outdoors Swindon thanks to Alice. She was incredibly patient, knowledgeable, and friendly throughout the whole process.

Alice carried out a gait analysis for us and took the time to explain the results clearly. She listened to what we needed, answered all of our questions, and helped us find the right shoes without making us feel rushed. Her advice was professional and genuinely focused on making sure we got the best fit and support.

Excellent customer service from start to finish. Thank you, Alice, for making what could have been an overwhelming choice so easy. We’re really pleased with our new shoes and would highly recommend asking for Alice if you visit GO Outdoors Swindon!

July 8, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking for waterproof tape to…

I was looking for waterproof tape to seal a failed seam on a waterproof jacket. I spent some time wandering round checking shelves but could not find any. I went back to the gentleman, Darren, who had welcomed me to the store and explained what I was looking for. With no fuss he gave me directions to where I would fine the tape. Moments later I had it in my hands. The knowledge he had of what and where in store such a small product was is impressive. He is a great asset to your business.

July 10, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amelia

Amelia dealt with my problem which was done quickly and the results was very satisfactory.

July 9, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Staff member on shoe department and…

Staff member on shoe department and Alice helped with another couple of questions that we had asked another staff member about but they were very vague and unhelpful

July 7, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amelie served me my walking shoes

Amelie served me my walking shoes, she was very patient with me trying on different shoes. I found her very helpful and friendly too. I would want her to serve me again, thank you Amelie.

July 1, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great experience at Go Outdoors today

Great experience at Go Outdoors today. I went in to buy a rash vest and Francisco was friendly, helpful, and made the whole process quick and easy. Excellent customer service—thank you!

July 7, 2026
Unprompted review
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Items collected from store. Friendly and efficient staff.

June 30, 2026
GO Outdoors - Swindon logo

Reply from GO Outdoors - Swindon

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

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