I has helped by 4 Go Outdoors employees across Taunton (3) and Bristol (1) and everyone was fantastic to a tee. I ended with the product I wanted and where another needed to be returned and refunded a... See more
Company replied
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See what reviewers are saying
I went in to try and find a replacement camping gaz fitting, which turned out to be too old fashioned to replace :( I was directed to the right place to look by a very helpful staff member (whos nam... See more
Company replied
I visited Go Outdoors to purchase some items to prepare my household in the event of an emergency i.e. extended power cuts. Alex helped me source what was on my list, and gave excellent help and pro... See more
Company replied
Staff in Taunton Somerset are great. The men on the shop floor went to the trouble of going upstairs for me so I didn’t have to (I have disabilities). Friendly, knowledgeable and efficient. A few days... See more
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Company details
About GO Outdoors - Taunton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 2-3, ST Johns Retail Park, TA1 2BB, Taunton, United Kingdom
- 01823 792992
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Jonathan saw I needed guidance and came…
Jonathan saw I needed guidance and came immediately to help with good advice.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service from Jonathan, would return!
Was served today by Jonathan. He was very attentive, friendly and knowledgable about stock - hiking boots in particular.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Jonathan at Taunton was very helpful.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
All staff were really friendly
All staff were really friendly. Found exactly what I was looking for at a good price. Shout out to Alex who was amazing. Keep doing what you are doing as you’ve got everything right👍😀
June 24, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Thank you Jordan
Thank you Jordan
Great service and much appreciated best service I have had when trying to seek some cool weather shoes
June 23, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great Store, Excellent Team
Jonathan massively helpful and patient helping me pick the right walking boots. Even after trying nearly every pair on! Plenty in the store too, could have done with longer to look round. Thanks, will be back.
June 16, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent service!
Jonathan assisted my wife and myself in buying some walking shoes. He was knowledgeable and professionally friendly. Nothing was too much trouble. A credit to GoOutdoors! Harry A served us at checkout and again excellent service. I would recommend this store.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fair exchange
In April I purchased some Meindle walking shoes but after only a few weeks I noticed some loose stitching on the toe cap of the right shoe. I went back to Go Outdoors to see if they could help. I spoke to couple of staff members Jonathan firstly on shoes and boots and Alex who, on closer inspection, noticed the slow had come away from the main body of the shoe. something I had not seen. It was immediately decided I should have a replacement pair of the same shoe. These guys were very honest, helpful and knowledgeable. A credit to the company.
June 7, 2026
Reply from GO Outdoors - Taunton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Jonathan was extremely helpful in helping me buy a pair of walking shoes. Great customer service.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
New boots
I went to the Taunton branch of Go Outdoors and was servedby Jonathan. I wanted some new walking boots and Johnathan was very helpful and friendly. I bought a pair which fit me perfectly 👌
June 15, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
The experience was very good
The experience was very good. The boots l purchased were a good price and the choice of half sizes was a bonus. Jonathan who served me was very helpful and patient.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Inaccurate details about stock levels
The stock of the item I wanted was shown on the web site as low not out of stock. I first tried to buy it as part of a larger order and it was not supplied. I checked the web site it was still shown as available but low stock so I ordered it again and again the order was cancelled. Currently the item is still shown as in stock in low numbers. Very poor service in my opinion.”
June 7, 2026
Reply from GO Outdoors - Taunton
Thank you for taking the time to leave a review regarding your recent orders.
We’re very sorry to hear that the same item was available to purchase but then later cancelled, and we completely understand how frustrating this must have been.
While we do have systems in place to maintain accurate stock levels, unfortunately discrepancies can occasionally occur. Please be assured that we have now escalated this issue so the item can be removed from the website, helping to prevent further disappointment for other customers.
We really appreciate you bringing this to our attention and hope to provide you with a much improved experience in the future.
Kind Regards
GO Outdoors Customer Care
James was friendly, helpful and patient
Needed some more hiking boots and James was really helpful and accommodating, bringing out different styles and sizes and answering my questions. He was patient and gave some good tips.
June 13, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great Service By Jonathan
Stock was limited at the time, however Jonathan’s knowledge and customer service was excellent and deserves a lot of credit.
June 11, 2026
Unprompted review
Reply from GO Outdoors - Taunton
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Oakley shopping
I went in today to pick up some sunglasses, Daniel was extremely helpful and very patient while mine friend and I tried on multiple sunnies.
Thanks for your help today Daniel !
June 13, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Taunton
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
James was very helpful when I was…
James was very helpful when I was buying new walking boots, and was very welcoming to our puppy!
June 13, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store with a large selection
Great store with a large selection. Alex was very helpful. I would recommend a visit for anyone looking for outdoor gear and equipment.
June 12, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Went to get kitted out for a hiking…
Went to get kitted out for a hiking holiday and was fantastically looked after by Jonathan who helped me choose the right shoes. He suggested a shortlist & Let me try on a good selection. He patiently waited for me to try and retry each pair until I was ready.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The service today was brilliant!
The service today was brilliant!!
The experience was like being given the service that you used to get in Clarks when I was young; professional, knowledgeable and patient!
A big thank you to Jonathan
June 10, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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