I has helped by 4 Go Outdoors employees across Taunton (3) and Bristol (1) and everyone was fantastic to a tee. I ended with the product I wanted and where another needed to be returned and refunded a... See more
Company replied
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See what reviewers are saying
I went in to try and find a replacement camping gaz fitting, which turned out to be too old fashioned to replace :( I was directed to the right place to look by a very helpful staff member (whos nam... See more
Company replied
I visited Go Outdoors to purchase some items to prepare my household in the event of an emergency i.e. extended power cuts. Alex helped me source what was on my list, and gave excellent help and pro... See more
Company replied
Staff in Taunton Somerset are great. The men on the shop floor went to the trouble of going upstairs for me so I didn’t have to (I have disabilities). Friendly, knowledgeable and efficient. A few days... See more
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Company details
About GO Outdoors - Taunton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 2-3, ST Johns Retail Park, TA1 2BB, Taunton, United Kingdom
- 01823 792992
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Thank you Lilly for been so…
Thank you Lilly for been so professional with your approach. You waited discretely for me to choose the boots I was interested in , no hard sell tactics, which is always welcome . Then advised me on the quality of the brand. I bought the Merrell boots and I'm sure your right . Hopefully your get a nice bonus for the good work your doing.
Pete
July 3, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Friendly service and good advice from…
Friendly service and good advice from Jonathan when I was choosing some new boots.
July 2, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
10/10
Walked in looking like a little lost lamb but thankfully Jonathan and Alex scooped me up and gave me the best advice and customer service. Despite this not being my most local store to where I live, id still make the journey to see this team! Thanks for you help folks! Next stop, south west coast path!
July 2, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Harry V was exceptional
Harry V was exceptional, sorted me out in no time. Will be back again!
July 2, 2026
Unprompted review
Reply from GO Outdoors - Taunton
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Harry v looked after our purchase with…
Harry v looked after our purchase with a smile
July 1, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Served by Jonathan
Served by Jonathan, he was incredibly helpful and helped me choose the right walking boots
July 2, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Taunton
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
It’s rare I’ll go out of my way to leave a review but Harry A was exceptional today! He answered the questions I had, made good jokes with my friends and I and despite it being less than an hour until close, put effort in at a level that was more than just being at work - top guy!
July 1, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Walking shoes and a few bits
Good knowledge and help from Jonathan in the shoe section without being too pushy. Friendly approach, the shopping trip was a pleasant and productive experience.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Taunton
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Friendly staff and knowledgeable
Found everything I needed on today's visit. Had a good selection of walking boots and in my budget. Service was good, staff knowledge and recommendations from Johnathan helped make choice easier.
June 30, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff to purchase a pair of…
Helpful staff to purchase a pair of walking boots.
June 30, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great service
Jonathan was extremely helpful and knowledgeable about the products. Nothing was too much trouble.
June 30, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful & Knowledgeable Staff
Jonathan was really helpful & knows his stock well. He was able to make suggestions re alternative options. Unusual to get such good service these days! Thank you Jonathan.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Never disappointed with customer care…
I was purchasing a pair of sandles and Jonathan was extremely helpful. It seems that nothing is too much trouble. To have a store that allows dogs makes all the difference and I really appreciate Go outdoors policy with this. Without this facility it would prove almost impossible for me to physically go into a store.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Alex was fabulous professional and made…
Alex was fabulous professional and made us feel welcome. I do love this store. All the staff are always super helpful and lovely. A wonderful lady also helped me in the ladies clothing dept today and she was above and beyond helpful.
June 28, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Connor was wonderfully helpful
Connor was wonderfully helpful, polite and efficient, we lost our car key and he was immediately helpful and found it for us when we had given up looking and left to get a new key.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Extremely happy with the help given.
I phoned to enquire if a product was in stock as I didn't want to travel over if it wasn't. Alex was very helpful, unfortunately it was not in stock so he offered me an alternative which was more expensive, I didn't really want to pay more so I asked for discount, and he was very obliging. He also helped with renewing my membership.
June 25, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Lydia was particularly helpful and…
Lydia was particularly helpful and spent time making sure I found what I needed.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Finally some camping gas!
These guys were my saviours after 3 days of driving around looking for camping gas - super helpful and kind, thank you!
June 26, 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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