GO Outdoors - Torquay Reviews 

769
TrustScore 5 out of 5

4.9

Riviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB


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Rated 5 out of 5 stars

We are new to Motorhoming and needed to buy many things for our Awning tent. The staff were so helpful with advice. They even carried most of our stuff to the tills so we could carry on browsing the s... See more

Company replied

Rated 4 out of 5 stars

Good in store experience. The assistant Holly was particuarly helpful and friendly. Unfortunately my membership has not been activated properly when I have previously joined online, otherwise this wou... See more

Company replied

Rated 5 out of 5 stars

This branch had everything that I went in to purchase. So pleased as I have not had great experiences of stock availability locally. We were served by Holly who was very helpful, friendly and polite.... See more

Company replied

Rated 5 out of 5 stars

Visited Go Outdoors Torquay yesterday to buy some camping chairs and a cooler box and the staff were really outstanding. Help was offered without having to find someone; staff were constantly visible... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Torquay

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

769 reviews

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4.9

All reviews

(769)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Preparation for a trip

I visited the store with my son to purchase some items for an upcoming trip. Given my limited knowledge on this, I was so grateful to the staff members who listened to what we were needing and providing advice on what would be best.

April 25, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great at helping with D of E kit .

Went to Go out doors Torquay to get my son's things for D of E, had no clue what I was looking for and was helped by a lovely staff member called David. He was super helpful and explained what the difference between different items where and offered great advise and opinions. Made what I thought was going to be a stressful shopping trip , non stressful and easy as possible . Will definitely go again .

April 24, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Leon is the man!!

We arrive at the store intent on purchasing a Cadac Safari Chef 30 and further to the intervention of Leon and his expert knowledge and expertise, left with a Cadac 2 Cook 3 double ring BBQ. Great product, great advice. Thanks Leon.

April 17, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service at checkout and Rick…

Excellent service at checkout and Rick was helpful and knowledgeable about the footwear.

April 16, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service at Go Outdoors Torquay.

I was welcomed by Lewis who directed me to the goods I wanted.
Roy was very helpful in finding a rucksack to suit me.
I was made to feel that my custom was important.
Overall a great customer experience from friendly and helpful staff who are clearly happy to work for Go Outdoors.

April 16, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shoe picking assistant

I went in to get some walking boots and I was viewing the many shoes that they had. Leon the employee that was up at the shoe at the time was good help and knew what he had in stock and what he didn't. Very good service would go again for my outdoor equipment.

April 15, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service by Leon

Excellent service by Leon, a credit to the store👍

February 1, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in to purchase new walking boots…

Went in to purchase new walking boots for my son, received excellent support from David. His knowledge of the boots was great and also recommended some new socks.
My son is really pleased with the boots he purchased and service received. Great customer service on the till as well. Chatting about the boots, Ten Tors and practice walks!

January 19, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

We appreciated the time and advice given by the young man in the men’s shoe department, which really helped us make a decision. And Lewis on the till was equally amenable and friendly. Well done, Team Torquay!

April 12, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional Customer Service

Excellent customer service with extensive help in choosing the appropriate kit. Very knowledgable staff who are keen to help. Massive range of several manufacturers to choose from.

April 11, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous

Fabulous! I called to reserve an item over the phone and the staff kindly put it behind the till for me. On arrival we were greeted on the door and assisted by a very kind gentleman called Lewis. Totally painless and impressive service, thank you!!

April 11, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional customer service

Leon’s customer service was second to none! My partner went in the store the day prior and he was very knowledgable about the product he wanted to buy and extremely helpful throughout the whole process. We will definitely buy from go outdoors Torquay again! Thanks Leon !!

April 10, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent and knowledgeable service…

Excellent and knowledgeable service buying walking boots and shoes. Membership also saved me a lot of money (but they don’t force it on you unlike some places). Very glad I found this store so nearby!

April 10, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Second visit, usual top class experience!

Our second visit since being in the area. As per our initial visit the staff were very friendly and helpful. In this particular instance Laura deserves a special mention, she’s a credit to the Company!
We’ll definitely be back!

April 7, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly staff especially Lewis

April 4, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came into store to find a backpack…

Came into store to find a backpack suitable for cycling, hydration and to fit my camera equipment. Penny was kind, friendly and knowledgeable helping to determine the best option for me, great asset to the business and the store she works in.

April 8, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Superb customer service

Having recently returned to the country, we were presently surprised at how wonderful customer service was at Go Outdoors. We were pretty clueless about what we needed but Tyler knew exactly where to go and what to get! He made the whole process pain-free and seamless. We will definitely be returning to this store in the foreseeable future.

March 28, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff!

A big store with everything you need. The staff were so helpful and friendly.
It’s great going to a Go Outdoors especially when it has great staff. Thank you for being so kind.

April 3, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were super friendly and really…

Staff were super friendly and really helpful

March 27, 2026
Unprompted review
GO Outdoors - Torquay logo

Reply from GO Outdoors - Torquay

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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