GO Outdoors - Wakefield Reviews 

Service today was brilliant from all staff from start to finish. The initial call taker sourced us a replacement item to continue our holiday. Kev and Evie then dealt with our enquiry in store. All 3 staff were excellent, we were very grateful!.

Very friendly and helpful staff, easy access to the store ,plenty of parking available, good value for money

quick easy collection. staff were very helpfull.

Friendly greeting on entering.
And a nice chat with Leeann at the till.
Unfortunately the fishing tackle has been drastically reduced. Maybe the new store at Huddersfield has been the reason for so poor stock.
Clothing and camping good are well displayed and abundant.

What is the point in supporting DofE when you don't honour the discount? You don't take leader cards anymore, the discount code is apparently 'online only' and as a leader I do not use the app as it isn't for leaders. We'll be taking our 50+ students annually to Blacks instead now. Poor.

Leeann was absolutely excellent, able to give us the best price possible by letting us know about the available deals, and was very helpful! Could not be happier with my experience there! Thank you very much, Leeann. You are a fantastic, hardworking, dedicated worker.

Extremely good in-store help and service from Edward and Mya today.
Unfortunately, when I got the chosen product home it was missing a part.
Wakefield was my 2nd GoOutdoors visit of the day having been to my local Huddersfield (Leeds Road) store earlier, but they didn't have my item in stock.
When I rang Holly at the Wakefield store to explain the issue I didn't think the response was very helpful. Having chased around the stores to get the product in the first place I'd hoped that they might send me a replacement or at the least the missing part. Instead, the onus was on me to return the item to the store for refund or replacement (if they had one.)
By a quirk of fate, the advertised phone number for the Huddersfield (Leeds Road) store actually rings through to the Huddersfield (New Street) store, which I thought had closed. There I was helped by Mark who very obligingly took the issue on board and was able to sort out the missing part this morning.
It grieves me that I've had to take the initiative here for something that customer service could have done. It takes away from the good in-store experience. Must try harder.

Got some very good advice from Martin about how to adjust walking sandal straps properly, and good service from Kayla at the checkout. An all-round good experience

Andy d and kayla was very helpful and knowledgeable helped me and my partner buy bikes and accessories.

We were very indecisive when it came to choosing some hiking boots, Evie was very patient and helpful, great customer service and Mya at the checkout was great as well

I ordered a Berghaus Sleeping bag and camp bed for Click and Collect on 2nd July.
I hadn’t had any emails to say that the items had been delivered after this, so contacted customer services who informed me that the items had been delivered to the store. They were very helpful.
I then contacted Wakefield Store as I was worried that because I hadn’t collected the order, it would be sent back. I spoke with Maya, who was lovely and went and looked for my order whilst I waited on the phone. When I told her there were two items, she even went back again and made sure they had them for me. I also requested to ensure they were kept until I could get there to collect them on Thursday. Maya went above and beyond-I have a camping trip In the next two weeks and wanted the equipment ready for then. Very relieved!

Found exactly what we wanted with the direction of 2 of the staff.
Kayla served us at checkout. She was polite, patient and respectful.
The products were a price we weee happy to pay and the quality was what we hoped for.
What more could we ask for?!?!

Bought some walking shorts this morning, the quality was poor and during an 8km walk they had ripped on one of the seams so we returned that day.

One of the staff was very polite and agreed to the refund and we went to find a different pair of shorts. Upon exchanging the shorts, one of the more senior aged staff insinuated my husband was fat and questioned if we were buying the same size of shorts and what we had been up to in the shorts.

A few quick words and it was resolved but we weren’t impressed with that staff member for sure!

Lovely friendly staff, excellent customer service & Leeann was very cheerful & helpful

Found the staff very helpful and friendly especially Ruth who helped when selecting items and helped again at the checkout.

Very friendly helpful staff especially Ruth on checkout and the chap in the footwear section.

Went in clueless, but Emily was super helpful giving me recommendation for camping mats and a stove and helping me get the right gas off the top shelf! Got everything I needed and the equipment worked great for my first camping trip!

Easy to order, delivery in good time, a reasonable price, quality item.

Customer Service 5*

Not only did the staff collect my purchase from the shop floor, they also put it into my car .

Thank you Emma and Kirsty

Amazing service from the staff at the Wakefield store, especially Kev, Kayla, and Mya. Resolved an issue with a tent and my DofE leader membership.
Thank you so much