GO Outdoors - Wigan Reviews 

1,740
TrustScore 4.5 out of 5

4.7

Wallgate, Caroline Street, WN3 4EL Wigan, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We booked a last minute first time camping trip and Christine was like our personal shopper, kitting us out with all the essentials and some fun gadgets for the kids. Great experience

Company replied

Rated 5 out of 5 stars

This is the best go outdoors shop in the north West very helpful staff always happy to help and always have smiles on there faces especially mandi nikki and Anthony

Company replied

Rated 5 out of 5 stars

We came in at around 7:20pm 17/08/26 and was looking at tents. We didn’t get his name but the lad who helped us was so nice and made sure we knew about the 4 for £2 with the tent. He has short hair an... See more

Company replied

Rated 5 out of 5 stars

Visited the Wigan store 23/07/26 to purchase walking shoes with my autistic son. Big thank you to Mandi for her patience, brand and shoe fitting knowledge. It made the experience so much easier. Mand... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Wigan

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Wallgate, Caroline Street, WN3 4EL, Wigan, United Kingdom

  • 03443 876814

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,740)

35,496 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was using the UPS access point and…

I was using the UPS access point and had an issue with my information. Mandi was really helpful in getting it resolved.

April 9, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always come here!

Always come here, very chilled out experience but if you need the staff they are falling over themselves to make sure you get exactly what you want. I needed some camping equipment and things like tuck removers, I'd probably have spent ages searching about but it was done and dusted in 5 minutes. Got everything I wanted and pardon the pub) happy camper!! Sue I think it was, really nice lady advised me about some other things I'll probably come back and get too before my trip. Thumbs up!

April 7, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mandi was absolutely amazing helping me…

Mandi was absolutely amazing helping me get the right pair of boots ahead of my hike. Really knows her stuff. Thank you!

April 1, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wigan Store - Mandi

Visited the Wigan store not long ago and got shown around the footwear by Mandi as I was struggling with what’s best for me. Excellent knowledge of the products and super friendly. Would recommend her to anyone looking to buy new gear in particular footwear!!

March 3, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Needed a new pair of hiking boots for…

Needed a new pair of hiking boots for my wife, so spoke with Mandi at the Wigan Branch, hiking boots area.
Mandi was very helpful, patient and knowledgeable. She brought out numerous pairs and sizes of boots to help us find the exact pair we needed. Mandi also showed us the best way to set up putting on the boots and lacing them to get the best foot position for trying them for size and before setting out for a walk.
My wife has arthritis in her toes and needs a particular wide toebox area with a light, waterproof lining.
She chose the Scarpa Terra Gore Tex ladies boots as they were a perfect fit.
Mandi also suggested walking around indoors when we got home with the new boots on, rather than just setting out on a long hike before they wear in a bit.
Great advice and great service, thanks Mandi, we'll be back to buy new boots next time we need them :)

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Dropped a parcel off at the counter…

Dropped a parcel off at the counter Nikki was great! Quick and very helpful

April 1, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Good service

Good service - had a complex issue to resolve the lady on the till was extremely helpful and dealt with it efficiently. This involved a refund which was actioned within 3 days quickest I have ever experienced
Thank you

March 19, 2026
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Was served by Mandi & Nikki at go…

Was served by Mandi & Nikki at go outdoors Wigan in the boots department , really helpful and knowledgeable in there expertise friendly and polite, when answering all the questions I asked. Overall top service from the both of them 10/10

March 31, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Love it five stars always

Love it five stars always

March 24, 2026
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nice service

March 6, 2026
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 2 out of 5 stars

Really slow delivery

Really slow delivery. Items arrived at the store 3 days ago but still no confirmation to collect. Poor updates

February 28, 2026
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Paul helped me sort our helmet for my…

Paul helped me sort our helmet for my daughter lots on trying on!
We bought a bike on line
When we got there, daughter changed her mind
Paul got it swapped over for us and sorting the new bike
Thanks Paul

February 22, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff always very helpful and polite

Staff always very helpful and polite. Even when ordering on line you are kept updated throughout the whole delivery process.

February 1, 2026
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Wigan store and great service!

Wigan Go Outdoors is a large store with immense choice, high quality products, great value, serviced by professional and friendly staff, including the helpful John working at the footwear section today and the counter staff too. Always impressed with this store and highly recommended for all outdoor products. Many thanks!

February 6, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Great products and prices

Great products and prices

Would have been 5 star if the new IT system worked properly-I had to order at full price then pursue the Membership Discount via the customer service team

January 22, 2026
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff super helpful

Staff super helpful, got the product that I wanted with a reduced price due to go outdoors card.

December 30, 2025
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

This is to thank Wendy from Go Outdoors…

This is to thank Wendy from Go Outdoors Wigan. Who went above and beyond on Saturday to ensure i got exactly what i needed.
If anyone needs a company medal she does you should teally value her as shes oure GOLD.

January 3, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very clean and tidy store and with…

Very clean and tidy store and with friendly and helpful staff on hand.

January 2, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent staff

Excellent customer service from a member of staff called Paul. Very knowledgeable gave me great advice and helped with what I needed to buy. Very friendly and did not act like he had somewhere better to be. Lovely clean and tidy shop great atmosphere.

January 2, 2026
Unprompted review
GO Outdoors - Wigan logo

Reply from GO Outdoors - Wigan

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look