GO Outdoors - Worcester (Express) Reviews 

430
•
TrustScore 5 out of 5

4.9

The Shambles 7-8, WR1 2RF Worcester, England, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Doing more walking of late, I needed both new boots and some walking trousers. I was served by Nicola who was most helpful. She was able to advise on the various options and was clearly very knowledge... See more

Company replied

Rated 5 out of 5 stars

Shirley@2592 served me and was extremely helpful and friendly. I feel sorry for GO Outdoors staff having to explain the discount card to customers in their high street stores. Not so bad in the big wa... See more

Company replied

Rated 4 out of 5 stars

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more

Company replied

Rated 4 out of 5 stars

Excellent and knowledgeable service from Nicola,all done with a cherry smile.26

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Worcester (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

430 reviews

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4.9

All reviews

(430)

36,939 reviews in the last 12 months

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Rated 5 out of 5 stars

Shirley@2592 Worcester. GO Outdoors

Shirley@2592 Worcester served me in relation to the purchase of a pair of outdoor walking shoes. Shirley was very friendly, attentive and professional with regard to the products and nothing was too much trouble. Shirley is a credit to your company.

January 21, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

HI-TEC walking shoes

Staff extremely helpful and informative. The staff went over and above to be helpful.

January 20, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

I went to choose some new walking shoes. Shirley was very knowledgable about the advantages of each type. She willing fetched sufficient pairs for me to make a reasoned decision about what was the best fit.

January 12, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Five-star service from Shirley!

"I had one of the best retail experiences I’ve had in years today, thanks to Shirley. She went above and beyond to help me find exactly what I needed, even though the store was busy. Her patience and 'nothing is too much trouble' attitude made all the difference.

Shirley’s warm personality and honest advice are exactly why I’ll be coming back to this branch specifically. She is a total superstar—thank you, Shirley, for making my trip so easy and enjoyable!"

January 14, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley@2592worca was very helpful with…

Shirley@2592worca was very helpful with getting the right boots for me!! Excellent!!

January 14, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Daisy and Nicky were really…

Daisy and Nicky were really knowledgeable about choosing walking boots and the pair that I chose are really good. Daisy and Nicky really helped too, to make processing the purchase good too, even when their computer has gone down

January 11, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Lian in the Worcester store understood exactly what I was after and helped me choose my walking boots. I went with his recommendation. Very helpful and excellent service.

January 12, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you Shirley! Go Outdoors, Worcester

I went in to Go Outdoors, Worcester last week in search of a new pair of walking boots to replace a well-loved pair, which had come apart at the seams from overuse.

Shirley was the most helpful shop assistant I’ve ever had the pleasure of meeting. Using her experience and knowledge, she guided me to the best options for my needs. When there were problems with sizing, she found a solution. Nothing seemed too much for her. She calmly worked through every issue that arose and gave me a reassuring confidence that her suggestions were worth listening to.

I decided to order a pair of Berghaus boots to be delivered to my home. Shirley led me through the process step by step. The boots arrived a few days ago and I am delighted with my purchase and the fit.

I have been looking for new boots for well over a year. I am so grateful to Shirley - who found them for me!

January 5, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Spoke to Shirley about some Salomon…

Spoke to Shirley about some Salomon boots. She was so kind and helpful and really provided an excellent service. I think she went far beyond what I have experienced at other shops in the past. Very impressive

January 10, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thank you for clicking on 5 stars, your feedback genuinely matters to us.

I hope your next shopping trip is just as good.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had a really enjoyable shopping…

I had a really enjoyable shopping experience in the store today. Shirley looked after me and helped me select and purchase some new trainers. She is really knowledgeable and she went out of her way to look for other trainers for me that may be more suitable. Really helpful and friendly. Thank you Shirley

January 9, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Highly recommend

I was served by Shirley, the most helpful assistant I've ever met. All the advice I could have hoped for, and no hard sales, great experience. Highly recommend the value and the service in this shop.

January 9, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Visited the Worcester store

Visited the Worcester store, and was helped by Shirley S2592, she was great and sorted the issue I had with my membership card

January 8, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Worcester store

Shirley in the Worcester store was extremely knowledgeable and very helpful. Made a pleasant change to go into a shop and actually be welcomed.

January 6, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good range of products

Good range of products. Staff very knowledgeable about the products and gave the impression that they wanted to be as helpful as possible.

January 5, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good advice and efficient service from…

Good advice and efficient service from Nicola P.

January 3, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nicola and Shirley at Worcester shop…

Nicola and Shirley at Worcester shop were friendly and helpful. Would recommend.
Very good service and friendly staff.

January 2, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley at the Worcester store was…

Shirley at the Worcester store was extremely helpful and knowledgeable and a pleasure to deal with.

October 25, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I bought some new walking boots from…

I bought some new walking boots from the Worcester branch. Daisy was very attentive while helping me make my decision. Very friendly and nothing was too much trouble for her. Shirley was as friendly and informative as ever when it came to paying for my purchase. It is so nice to shop somewhere where the staff are as helpful and friendly as this.....a rarity in this modern world.

December 27, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley@Worcs2592

Shirley was very friendly and helpful, a great shopping experience, thanks👍

December 27, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Silver D of E expedition shopping trip

We went to get kitted out for a Silver D of E expedition. I didn’t catch the name of the first assistant we spoke to but he recommended we were helped by Paul, who had extensive D of E experience, what fantastic teamwork! Paul’s knowledge helped us make informed choices and felt confident with our purchases. They supported us with how to get the best out of our participants’ discount too.

December 22, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

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