GO Outdoors - Worcester (Express) Reviews 

398
TrustScore 5 out of 5

4.9

The Shambles 7-8, WR1 2RF Worcester, England, GB


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Rated 5 out of 5 stars

On my home , I was lucky to bump into Nicola, @ Worcester bus depot , she was so pleasant , & told me she worked for Go outdoors in Worcester . I told her I needed a packable jacket , she advised... See more

Company replied

Rated 5 out of 5 stars

I would like to give recognition to the wonderful customer service i recieved from a customer assistant in worcester city store who,s name is nicola.She went above and behond to help me choose and adv... See more

Company replied

Rated 4 out of 5 stars

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more

Company replied

Rated 4 out of 5 stars

Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying tha... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Worcester (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

398 reviews

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4.9

All reviews

(398)

34,419 reviews in the last 12 months

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Rated 5 out of 5 stars

Worcester store

Shirley in the Worcester store was extremely knowledgeable and very helpful. Made a pleasant change to go into a shop and actually be welcomed.

January 6, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good range of products

Good range of products. Staff very knowledgeable about the products and gave the impression that they wanted to be as helpful as possible.

January 5, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good advice and efficient service from…

Good advice and efficient service from Nicola P.

January 3, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nicola and Shirley at Worcester shop…

Nicola and Shirley at Worcester shop were friendly and helpful. Would recommend.
Very good service and friendly staff.

January 2, 2026
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley at the Worcester store was…

Shirley at the Worcester store was extremely helpful and knowledgeable and a pleasure to deal with.

October 25, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I bought some new walking boots from…

I bought some new walking boots from the Worcester branch. Daisy was very attentive while helping me make my decision. Very friendly and nothing was too much trouble for her. Shirley was as friendly and informative as ever when it came to paying for my purchase. It is so nice to shop somewhere where the staff are as helpful and friendly as this.....a rarity in this modern world.

December 27, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley@Worcs2592

Shirley was very friendly and helpful, a great shopping experience, thanks👍

December 27, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Silver D of E expedition shopping trip

We went to get kitted out for a Silver D of E expedition. I didn’t catch the name of the first assistant we spoke to but he recommended we were helped by Paul, who had extensive D of E experience, what fantastic teamwork! Paul’s knowledge helped us make informed choices and felt confident with our purchases. They supported us with how to get the best out of our participants’ discount too.

December 22, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were wonderfully served by…

We were wonderfully served by Shirley@Worcester 2592. She was very knowledgable and helpful. Thank you

December 19, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Shirley@2592worcs who…

I was served by Shirley@2592worcs who was the best I have ever been served by. She was so helpful, kind and went above and beyond. She offered to search for other products in stock room and informed me when prices were reduced. Cannot rate her highly enough. Thank you. Annie

December 17, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Christmas shopping

Christmas shopping. It’s wonderful time to shop at go outdoors.And special thank you to Shirley @ at Worcester.
The staff Shirley very helpful with the size and different brand of clothes. All the staff very helpful and friendly.
Thank you very much to shopping with Go Outdoors.

December 17, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you John, I have a great pair of walking boots.

Thank you John! John was very helpful in store, he happily got me a few pairs of boots to try and some thicker socks to try on, so I could see how the boots fitted. Really happy with my purchase and the experience in store.

December 13, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley gave us tailor made service

Shirley gave us tailor made service, sourcing large size shoes for my partner. Giving care advice and talking us through the returns procedure, should we need it. Nothing was too much trouble.

December 12, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I shopped in Worcester and Paul was so…

I shopped in Worcester and Paul was so knowledgeable & helped with my purchases
Thank you 😊

December 8, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A really good experience

I had a really good experience, Shirley was so helpful and knowledgeable about all the different items I was looking for, so helpful and friendly to, I bought a pair of Berghaus waterproof trousers and will be back to buy a coat and waterproof shoes nxt week on my day off

December 2, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Shirley

Great service from Shirley, thanks for your help!

November 29, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Our first visit to this shop

Our first visit to this shop. Staff very friendly. Shirley helped us with our purchase and was very friendly, helpful and knowledgeable.

December 2, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley super service🦸‍♀️

Reading the other reviews I can see great service was not a one off. I was expecting to see Blacks shop. I had always shied away from go outdoors as thought it would be a hassle to do membership. Oh no Shirley was eager to help and explained the best way to get me signed up and use discounts available. Brilliant service and now for £5 I get the deals at all go outdoors.

November 30, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shirley help me yesterday in…

Shirley help me yesterday in Worcester...She was very friendly and helpful with my purchase of a north face Gilet .Thank you ...We will definately be returning to that store for any future purchases

November 28, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors in Worcester

I didn't realise that Go Outdoors had a branch in Worcester. I had excellent service today from Shirley, when buying some trainers and a jacket. She was extremely helpful, polite and friendly, making sure that I bought the correct size of trainers and making me aware that there was also a waterproof version. Thankyou.

November 27, 2025
Unprompted review
GO Outdoors - Worcester (Express) logo

Reply from GO Outdoors - Worcester (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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