GO Outdoors - Worcester (Express) Reviews 

We were having a look around and noticed the member prices. We asked how they worked and the lovely young lady explained clearly. We bought a coat and were served by a lovely lady called Shirley@worcs 2592, she advised us on the care and washing instructions, Shirley was very helpful and polite.

I was looking for replacement boots for summer walking in the Alps.

The "sale" signs persuaded me to go inside the shop and have a look.

The ladies boots section of the shop was clearly labelled and the boots were informatively displayed telling me their main characteristics and current prices. I was pleased to see good quality boots by Merell, Salomon, Berghaus and other makes selling at very competitive prices.

The sales assistant, Shirley, was very pleasant, and spent a long time with me as I tried various boots on. She told me how various boots were made and how I should take care of them. She compared the materials used in the different boots and carefully checked the fit of those I tried on
She was not "pushing a sale" at all. She just knew the boots very well.

I have bought boots from Shirley before and will do so again.
I would give her a full 5 star rating.

Shirley in your Worcester branch, was absolutely excellent. Nothing was too much trouble in her efforts to find us what we needed - two pairs of walking boots and one pair of wellies. She was patient, resourceful and very knowledgeable. What a refreshing change to find such great customer service these days!

Shopped here again today served by Shirley@worcs/store2592
It was lovely to get someone with such good customer service skills 👏👏 thank you Shirley .

Danny was very helpful and gave me good advice. I’ll definitely shop there again! 😁

I visited Worcester store today.
Shirley was very friendly, extremely helpful & knowledgeable about the products & helped me chose a jacket.

Shirley was so helpful, I have shopped here before and she is always helpful and happy.

As a Customer Service professional consultant with over 40 years experience it is (unfortunately) rare these days to come across two excellent service providers like Lian and Shirley in the Worcester store.
Lian was very warm and welcoming and helped me find the product I was looking for and then Shirley took over. She was very friendly, extremely helpful and informative and, despite my reticence, 'sold me' on joining the benefits scheme.
Despite working in retail for many years she retains her motivation and enthisiasm to underpin her other attributes so she is exemplary and a credit to the business.
Well done Lian and Shirley - you're achieving service excellence - effortlesly it seems. Please keep it up

Shirley@2592 Worcester served me in relation to the purchase of a pair of outdoor walking shoes. Shirley was very friendly, attentive and professional with regard to the products and nothing was too much trouble. Shirley is a credit to your company.

Staff extremely helpful and informative. The staff went over and above to be helpful.

I went to choose some new walking shoes. Shirley was very knowledgable about the advantages of each type. She willing fetched sufficient pairs for me to make a reasoned decision about what was the best fit.

"I had one of the best retail experiences I’ve had in years today, thanks to Shirley. She went above and beyond to help me find exactly what I needed, even though the store was busy. Her patience and 'nothing is too much trouble' attitude made all the difference.

Shirley’s warm personality and honest advice are exactly why I’ll be coming back to this branch specifically. She is a total superstar—thank you, Shirley, for making my trip so easy and enjoyable!"

Shirley@2592worca was very helpful with getting the right boots for me!! Excellent!!

Daisy and Nicky were really knowledgeable about choosing walking boots and the pair that I chose are really good. Daisy and Nicky really helped too, to make processing the purchase good too, even when their computer has gone down

Lian in the Worcester store understood exactly what I was after and helped me choose my walking boots. I went with his recommendation. Very helpful and excellent service.

I went in to Go Outdoors, Worcester last week in search of a new pair of walking boots to replace a well-loved pair, which had come apart at the seams from overuse.

Shirley was the most helpful shop assistant I’ve ever had the pleasure of meeting. Using her experience and knowledge, she guided me to the best options for my needs. When there were problems with sizing, she found a solution. Nothing seemed too much for her. She calmly worked through every issue that arose and gave me a reassuring confidence that her suggestions were worth listening to.

I decided to order a pair of Berghaus boots to be delivered to my home. Shirley led me through the process step by step. The boots arrived a few days ago and I am delighted with my purchase and the fit.

I have been looking for new boots for well over a year. I am so grateful to Shirley - who found them for me!

Spoke to Shirley about some Salomon boots. She was so kind and helpful and really provided an excellent service. I think she went far beyond what I have experienced at other shops in the past. Very impressive

I had a really enjoyable shopping experience in the store today. Shirley looked after me and helped me select and purchase some new trainers. She is really knowledgeable and she went out of her way to look for other trainers for me that may be more suitable. Really helpful and friendly. Thank you Shirley

I was served by Shirley, the most helpful assistant I've ever met. All the advice I could have hoped for, and no hard sales, great experience. Highly recommend the value and the service in this shop.

Visited the Worcester store, and was helped by Shirley S2592, she was great and sorted the issue I had with my membership card