GO Outdoors - Worcester (Express) Reviews 

What always makes me agree a 5 star rating is Shirley.
She has been with the store for awhile and always has a smile to welcome customers. She is a credit to the store and the wider company.
Although having worked in retail for many years you really need to improve you stocking/re-ordering processes.

Romie was fantastic helping me today what a great example of the highest level of customer service- will be back as soon as buying more

Served by helpful and knowledgeable Shirley

You had the product I wanted in stock and the assistant, Shirley was very helpful and knowledgeable.

Served on Thu 16 Apr 26 by Shirley who really went above & beyond to find me the best 'fit' water pouch to fit in my backpack. Have sourced me the most user friendly one she then went out of her way to find me the best deal using not only my Discount Card but also because I'm a military veteran with a Veteran's ID card. Thank you - the water pouch worked brilliantly during my 100 Mile Charity walk last week.

Solace offered to help me as soon as I walked into the store, and was quick and efficient at getting me the sizes I required in walking boots I wanted to try on. Solace advised me that I could purchase any boots with a 28 day return window, if I wanted to try them at home which was helpful.
When I asked for another opinion about how the boots fitted, Shirley was amazingly helpful, and experienced enough to check how I walked in them and where my toe reached; she was also extremely knowledgeable about the whole subject of walking boots which was so helpful!

Both staff made me feel that the most important thing to them was that I found something most suitable for me, rather than any pressure to buy there and then.

Due to my experience, I would return in the future to the Worcester store.

I went to buy a pair of walking boots.
Shirley @2592 Worcester store was very helpful with information, advice in helping to choose the right pair.
Wonderful service.
Thank you!

Went to the Worcester store to purchase some trousers. Great customer service from Shirley. She advised that I try them on and went through various other options. I must admit Shirley is extremely helpful and nothing was too much trouble for her. I now have membership for all my future purchases. I will definately be shopping in the Worcester (2592) store in future.

I visited the Worcester shop today looking to purchase thermal wear for a forthcoming trip to India. Got great service from Shirley - who have me great advice and talked me through all the options expertly. Highly recommended. Many thanks.
Jamie Gray

I received great service today when purchasing a backpack for an upcoming hiking holiday. Paul took the time to show me lots of options. He asked the right questions to establish exactly what I needed. Paul also ensured that the backpack would be comfortable, by adjusting and fitting it correctly. Exceeded my expectations. Thank you.

Was blown away today by your employee Shirley @ 2592 Worcester.
She was so knowledgeable on the products,did not rush us and was extremely helpful.She is an absolute gem,and needs to be recognized
Thankyou
We will be back😊

Shirley and Lian were most attentive and informative about the GO Outdoors products....great to receive good, "old-fashioned" service!

Shirley@2592Worcs was amazing. She was extremely helpful, knowledgeable and went above and beyond to help me with my exchange/purchase. From the initial call with her to visiting in store. I could not fault her service.

My husband came in to buy footwear and Shirley at Worcester branch 2592 was excellent. Helpful, friendly and also helped him to save money, by signing him up to the go outdoors loyalty card. £5 for the year but saved him £25 on the product. I decided to buy a baseball cap and saved £10.
Brilliant. Many thanks to Shirley.

In the last two weeks, I have visited this store on two occasions. The first time was to make an enquiry which, although fruitless, was dealt with in a kind and informative manner by the duty assistant. Today, I had the good fortune to be assisted by a patient lady who ably assisted my search for new walking boots. No effort was spared and her customer service, provided to me, was exemplary.

As soon as I went through the doors at The Shambles, Worcester shop at least 3 staff said hello! A good acknowledgment. I bought what I needed and was served by SHIRLEY @ Worcs 2592. She was very helpful and told me about the benefits of having a discount card. I took one out and saved myself £35.00 on my purchase. Good to see good staff are still around. With thanks Jonathan (I visited store Tuesday 30th September 2025)

Excellent kit at reasonable prices. As always the staff were knowledgable and helpful - especially Shirley. Many thanks.

Shirley was extremely helpful when I was choosing some new walking boots. She went out of her way to help me and explain options, features etc.

Shirley at Worcester store was very knowledgeable and helped us to choose the correct torch. Great service.

Really excellent service from Shirley, who went above and beyond.