GO Outdoors - Worcester (Express) Reviews 

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the following day. Shirley was really helpful exposing how to maintain and clean my boots. They were helpful thoughtful and I was impressed by their service.

Good advice and help with no pressure from Shirley @2592.

Really quick and easy transaction for a Nebo lantern today. Customer service from Shirley was absolutely spot on!

I purchased a new waterproof and the Lady that served me asked if I required some Nik Wax . She then went on to explain to me all about it , giving me instructions on how to use it . She was very knowledgable and took the time to explain everything. I was very impressed.Lovely Lady called Shirley @ 2592 Worcs

We went into store to get my daughter sorted for DofE suitable walking boots. We were served by Shirley (worcs 2592) who was great. She gave really helpful advice to my daughter on how to lace the boots, did a full check of the fit and gave advice on how to walk them in at home first. Highly recommend!

I needed to find a pair of boots for my friend after my recent online purchase from Go Outdoors failed at the delivery stage resulting in a speedy refund. Shirley dealt with my initial request and found the right size for the boot brand requested. Result! Shirley proceeded to inform me about boot manufacture, goretex, cleaning and care of said boots, guarantees and return options. Furthermore she divulged organisational good practise with in house training staff receive. And even added her own story of her walking trip in Snowdonia under less than clement conditions. Finally she sorted out the discount (YHA) and payment due which matched my previous online purchase. My overall experience of the episode left me in awe of her outstanding knowledge and devotion to the highest level of customer service and interaction. Well done. And furthermore its great Worcester now has a Go Outdoors branch and a proper local outdoors shop. A happy customer!!

Supreme. Probably the most helpful and well-informed sales person anywhere in Worcester. For boots and jackets, don't muck about online shopping. Go to Worcester. All the staff are nice but Shirley@Worcs2592 was knockout. Thank you.

Today we received excellent customer service from Shirley @2592 worcs
She was really polite and very helpful. A lovely start to our day.

I was served by a very helpful lady called Shirley, she really helped me with finding the right product that I needed and help fit it as well.

I was served by Shirley who could not have been more helpful. She was very well informed and nothing was too much trouble.

Received really good, attentive customer help with buying new dog walking boots. Thank you Sim-great experience and such friendly service. We will come again!

I went in on Thursday 19/02/26. I was greeted politely at the door then left to browse without being hassled. When I needed help I asked for and received it from a sales assistant called Shirley, the same lady at the door. There was a members' sale on and she explained it all without being over effusive. She is a credit to the store.

Really helpful and pleasant service from Shirley (S2592) when I was looking at the different types of non-slip grippers for shoes. I was clueless about them, so she took time to explain the difference between them, show me how each worked, and helped find the most suitable pair. Really lovely to find staff like Shirley, will definitely visit again due to this excellent service.

Great service. Shirley @Worcs 2592 was extremely helpful when I was looking to buy new walking boots.

Excellent and informative sales assistant, Paul, who told us everything we needed to know about D of E equipment.

Nicola and Daisy are very knowledgeable about the products, helpful and a level of customer service which is often missing from the high street.

Paul was really knowledgeable and really took time to explain the pros/cons/features of the backpacks we were looking at. He gave us the confidence to make a sound purchase.

I visited to look for hiking boots. There was a good range of around 70 mens boots covering a wide price range. Lian was helpful in finding the sizes I wanted to try for a number of different styles. I spent some time trying them on, and after trying some half sizes, settled on some really good Meindl boots. Good quality products and efficient, no-nonsense service.

Very helpful store assistant Shirley at Worcester store. Will definitely purchase there again.

Great service and great options. Lian was very helpful in finding the stuff we needed. Highly recommend.