Fantastic helpful service from Romie who helped me choose the best walking shoe for my needs. She also laughed at my jokes. Out of politeness no doubt but the gesture was appreciated! Recommended.
Company replied
Location
Switch locationThe Shambles 7-8, WR1 2RF Worcester, England, GB
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See what reviewers are saying
Visited today and were served by the lovely Solace. They helped us find exactly what we were looking for and explained the membership cards/discounts for us. Very knowledgeable and gave us great advic... See more
Company replied
Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... See more
Company replied
Limited stock in Worcester store. Seems to sell lower end Companies like Peter Storm. NB. The Rab contact gloves only deserve a 1 star as fingers are too long and the contact fabric is so annoying tha... See more
Company replied
Company details
About GO Outdoors - Worcester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Shambles 7-8, WR1 2RF, Worcester, England, United Kingdom
4.9
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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As soon as I went through the doors at…
As soon as I went through the doors at The Shambles, Worcester shop at least 3 staff said hello! A good acknowledgment. I bought what I needed and was served by SHIRLEY @ Worcs 2592. She was very helpful and told me about the benefits of having a discount card. I took one out and saved myself £35.00 on my purchase. Good to see good staff are still around. With thanks Jonathan (I visited store Tuesday 30th September 2025)
September 30, 2025
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent kit at reasonable prices
Excellent kit at reasonable prices. As always the staff were knowledgable and helpful - especially Shirley. Many thanks.
March 4, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Shirley was a star
Shirley was extremely helpful when I was choosing some new walking boots. She went out of her way to help me and explain options, features etc.
April 13, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Shirley was knowledgeable
Shirley at Worcester store was very knowledgeable and helped us to choose the correct torch. Great service.
April 9, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Really excellent service from Shirley
Really excellent service from Shirley, who went above and beyond.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Got exactly what I wanted
Got exactly what I wanted - Merrell sandals. Served by Shirley, who was extremely helpful.
April 8, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Worcester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Attentive service from Nicola
Attentive service from Nicola. Good value
April 4, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Nicola was awesome and help me with the…
Nicola was awesome and help me with the decision to pick a particular set of trousers.
She's very friendly and knowledgeable, and absolutely credit to the store.
Many thanks.
April 3, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy with the customer service…
Very happy with the customer service from Shirley. Very polite and really helpful
Also very happy with the sandals purchased
March 31, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Shirley was very knowledgeable and…
Shirley was very knowledgeable and helpful
March 28, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really nice people and good service…
Really nice people and good service will be going there again
March 28, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service and very helpful with…
Excellent service and very helpful with information about products
March 26, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Knowledgeable and friendly service
Helped in store by Shirley, who passed on helpful information about various walking boots and checked the fit. She also went to the store room to bring out a selection of technical t-shirts. She couldn’t have been more friendly and helpful. The other chap serving was similarly helpful. Top marks.
March 25, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Super friendly and helpful staff
Super friendly and helpful staff, even when the store was busy. Solved any issues with friendly service.
March 22, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful support from Shirley@2592 Worcs
Helpful support from Shirley@2592 Worcs
March 13, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Professional and knowledgeable
Shirley helped me buy a sleeping bag. She listened to my requirements and gave me helpful advice and tips. She was very professional and patient. I used the sleeping bag at the weekend and it was perfect
March 11, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Boots and their care
Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the following day. Shirley was really helpful exposing how to maintain and clean my boots. They were helpful thoughtful and I was impressed by their service.
February 25, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good advice and help with no pressure…
Good advice and help with no pressure from Shirley @2592.
March 9, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really quick and easy transaction for a…
Really quick and easy transaction for a Nebo lantern today. Customer service from Shirley was absolutely spot on!
March 7, 2026
Unprompted review
Reply from GO Outdoors - Worcester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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