"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... See more
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See what reviewers are saying
How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... See more
I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... See more
My Sarah Jessica Parker perfume set was a Christmas present for my wife and is beautiful. It arrived promptly and well packaged and even had some free skin care sachets in the package too. When I phon... See more
Company details
Written by the company
Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.
Contact info
74 Scarva Road, BT32 3QD, Banbridge
- 02840 669000
- info@gordonsdirect.com
- www.gordonsdirect.com
4.0
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The service I have had from Gordon’s…
The service I have had from Gordon’s Direct is awesome, right from placing my orders, keeping me updated re my order status right up to delivery info. Very quick delivery, thank you so much.
February 24, 2023
Excellent service fast delivery time…
Excellent service fast delivery time and reasonable prices
February 23, 2023
Great products and fast delivery
February 2, 2023
Happy customer!
I'm very happy with the service, my purchases and the savings I made purchasing Oral B density toothpaste from Gordons chemist. Half the price compared to local supermarkets.
February 22, 2023
Good service and fast delivery
February 8, 2023
Efficient service
February 20, 2023
Great service
Quick and easy ordering and prompt delivery. Body sprays at a very reasonable price.
February 2, 2023
Thoroughly superb competition busters
Thoroughly superb company, never a problem ordering online and always arrives well within the time given 😁
February 2, 2023
Not received it as yet
February 16, 2023
Reply from Gordons Chemists
Dear Emma,
Many thanks for your review, and for your custom.
We are very sorry to hear about the delay with your parcel. I have looked into this with EVRI and I have raised an enquiry with them to get it delivered ASAP. I will contact you via email with further information.
We hope to get this rectified for you as soon as possible. We apologise for any inconvenience this has caused.
Best Wishes,
Gordons Direct
Great personal service from great staff
February 1, 2023
Purchase was easy
Purchase was easy, correct and arrived promptly. I was kept informed of its progress throughout. Thank you
Mrs Dean
January 31, 2023
Really good value and prompt delivery
Really good value and prompt delivery, the only thing was the actual packaging was a bit large for what i ordered but other than that all good.
January 31, 2023
Best price for Tommy girl
The gift was very good price compared to other websites, quick delivery
January 30, 2023
Very good service good quality item
January 30, 2023
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