Easy to book online, great friendly staff, nice modern vehicle. They include toll road charges so you don't have to worry about them. Good communication throughout and easy process for collection and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
On-line booking system was easy to follow. Simple options to choose from and friendly counter staff upon arrival in Queenstown. Returning the rental car was just as easy as pick-up. Thank you for a... See more
I/We always booked go rentals whenever Me and my friends are visiting travelling especially South Island. Go rentals are very Quick and easy. The app is great no hassle for booking online. No... See more
Company replied
I usually use another rental company but there were getting pricey. This is the first time using GoRentals the price was really good and staff was really good throughout everything. Will definitely b... See more
Company replied
Company details
Written by the company
Kia ora and welcome to GO Rentals. We’re a big team of extremely passionate people who GO further in every way to make your journey a roaring success. Wherever you’re going, whatever the reason, we’ll make you feel like it’s the most important thing in the world. Of course we have hundreds of safe, reliable, clean and affordable late-model vehicles like the other top companies. And what you see is what you get, meaning no hidden costs and the car you book is the car you drive. All that, plus our standout service, will really put a smile on your dial. So once you know where you’re GOing and who you’re taking, get in touch and let us get your ultimate Kiwi car rental experience underway.
GO further
Written by the company
- Our Promise to you
- We promise to give the best rental car experience you’ve ever had! We promise to provide safe, reliable, clean and affordable late-model vehicles. But it’s our car rental team and service that will really put a smile on your dial. Whether it’s rental cars, vans or 4 wheel drives you’re looking for, we have a solution for every occasion and every budget. GO Rentals started with only a couple of rental cars at our Auckland Car Rental branch. 25 years later we are one of the fastest growing car rental companies in New Zealand.
Contact info
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our experience with GO Rentals was…
Our experience with GO Rentals was fantastic from start to finish. Our flight was delayed, meaning we arrived after hours, but the team handled this seamlessly by ensuring a new location was arranged and clearly communicated back to us. Check-in was quick and straightforward, the return process was just as easy, and the overall service was first class. Great value for money and truly excellent customer service throughout.
June 11, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi there,
Thank you for your fantastic feedback. We’re delighted to hear our team was able to assist with your delayed flight and ensure a smooth after-hours collection. It’s wonderful to know the check-in, return process, and overall service exceeded your expectations. We truly appreciate your kind words and look forward to welcoming you back again soon.
Easy pick up and drop off.clean car.
June 6, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi John,
Thank you for your review. We’re pleased to hear you found the pick-up and drop-off process easy and that the vehicle was clean and ready for your journey. We appreciate your support and hope to see you again soon.
We were extremely impressed with…
We were extremely impressed with GOrentals. Right from the inquiry, to making the booking, being picked up promptly by the shuttle, checking in, clean car, and easy return.
The customer service was outstanding. Very friendly and prompt. THANK YOU GOrentals for providing a professional, friendly and easy service.
My sister and I highly recommend GOrentals.
May 22, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Bella,
Thank you for taking the time to share such a wonderful review. We’re thrilled to hear every step of your rental experience, from the initial enquiry through to returning the vehicle, was smooth and enjoyable. Your kind words about our customer service mean a lot to us, and we’re delighted we could help make your trip easy and stress-free. Thank you for your recommendation, and we look forward to welcoming you and your sister back again in the future.
Exceptional customer service
Exceptional customer service, Amber went over and above to help us, and cheapest price for the vehicle we wanted across competitors as well. I would highly recommend.
June 8, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Catherine, thank you for your fantastic review. We’re delighted to hear Amber went above and beyond to assist you and we could provide both excellent service and great value. We’ll be sure to pass your kind words on to Amber. Thank you for your recommendation, and we hope to welcome you back again soon.
Great professional and lovely people
Great professional and lovely people. Competitive prices and newly cars. Good value of money spent.
May 31, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Deepak,
Thank you for your wonderful review. We’re delighted to hear you found our team professional and friendly, and you enjoyed the value, competitive pricing, and quality of our near-new vehicles. We appreciate your support and hope to welcome you back again soon.
- The GO Rentals Team
Would have given 5 stars for customer…
Would have given 5 stars for customer service and clean car but do not take vehicle back without filling tank. They charge an exorbitant fee of $35 just to do this if tank not full. And this was a HYBRID. Most companies add a few cents to every litre which is understandable, the BP service station at ZQN airport is currently vertually obscured by construction work and after driving round several times gave up. Back to Hertz!
May 28, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi David,
Thank you for your feedback. We're pleased to hear you were happy with the customer service you received and the cleanliness of the vehicle.
We're sorry to hear the refuelling charge left you disappointed. We understand how frustrating it would have been, particularly with the challenges caused by the construction around the service station near Queenstown Airport. Our refuelling and service charges are outlined in our rental terms and are applied when a vehicle is returned without the agreed fuel level, however we appreciate your comments and will share them with the team for review.
Thank you for taking the time to share your experience. We value your feedback and hope we may have the opportunity to welcome you back in the future.
- The GO Rentals Team
My experience with Go rentals was…
My experience with Go rentals was amazing, overall the service was excellent and the car was brand-new, so we did not have any issues.
June 4, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Miguel,
Thank you for your fantastic feedback. We’re thrilled to hear you had an amazing experience with GO Rentals and enjoyed both the service and your brand-new vehicle. We appreciate your support and look forward to seeing you again on your next trip.
- The GO Rentals Team
great car and customer service
great car and customer service, App works fantastic and super friendly team
May 31, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Jason,
Thank you for your great review. We’re pleased to hear you enjoyed the vehicle, customer service, and found our app easy to use. It’s also wonderful to know our team made a positive impression. We hope to welcome you back again soon.
- The GO Rentals Team
Friendly helpful staff including…
Friendly helpful staff including provision of a Navman. Vehicle clean & reliable.
May 30, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Catherine,
Thank you for your kind feedback. We’re delighted to hear our team was friendly and helpful, and that the Navman and vehicle helped make your journey smooth and enjoyable. We appreciate your support and hope to see you again soon.
- The GO Rentals Team
Staff and driver at GoRental are awesome
Staff at reception are friendly, warm and welcoming. The process is easy, straight forward and fast. The driver, Brent is awesome, easy to talk to and gave me the royal treatment by dropping me at the door of the Novotel Auckland Airport and helped me with my luggage. I always have a great experience with them at GoRentals Auckland. Thankyou for another awesome experience and I will definitely recommend you to everyone. See you next time I come home to NZ!
June 2, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Patricia,
Thank you for your amazing review and continued support. We’re so pleased to hear our Auckland team provided such a warm and welcoming experience. We’ll be sure to pass your kind words on to Brent, who will be delighted to hear he helped make your journey even more enjoyable.
Thank you for your recommendation, and we look forward to welcoming you home to New Zealand again in the future.
- The GO Rentals Team
Super Staff
The website was easy to navigate and the staff at the desks were so helpful. An absolute 10 out of 10 for the whole process
June 1, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Andrea,
Thank you for your wonderful feedback. We’re delighted to hear you found our website easy to navigate and that our team provided helpful service throughout the process. Receiving a 10 out of 10 means a lot to us. We hope to welcome you back again soon.
- The GO Rentals Team
Reply from GO Rentals New Zealand
Hi Kenny, thank you for your review. We're delighted to hear you found the entire process easy, from booking through to picking up and returning your vehicle. We appreciate your support and look forward to welcoming you back to GO Rentals again soon.
I value consistency
I value consistency. The team at GO Rentals, Auckland Airport are exactly who you need to make your experience of Aotearoa, New Zealand fun, fast and memorable.
May 26, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Angeline,
Thank you for your thoughtful review. We’re honoured to hear that the Auckland Airport team consistently delivers the experience you value. Helping our customers enjoy a smooth and memorable start to their New Zealand adventure is exactly what we strive for. We appreciate your support and look forward to seeing you again soon.
- The GO Rentals Team
Go Rentals cars should be your Go To!!
Go Rentals should be your go to for rental cars in New Zealand. They are well priced, great vehicles, have an easy check-in and drop off service with awesome staff Melbourn. Highly recommended.
May 29, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Julie,
Thank you for your wonderful review and recommendation. We’re delighted to hear you enjoyed our competitive pricing, quality vehicles, and easy check-in and drop-off process. We’ll also be sure to pass your kind words on to Melbourn. We truly appreciate your support and look forward to welcoming you back again soon.
- The GO Rentals Team
This is the 3rd time I've used Go…
This is the 3rd time I've used Go Rentals for car hire and it comes with good service with a smile, punctual and very helpful and informative with no problems. I would recommend them to any of my family and friends anytime. Love it all with no complaints. Keep up the good work!
May 22, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Joanne, thank you so much for your continued loyalty and wonderful feedback. We’re thrilled to hear this was your third time renting with GO Rentals and that our team continues to provide friendly, punctual, and helpful service every time. Your recommendation means a lot to us, and we truly appreciate your kind words and support. We look forward to seeing you again on your next trip.
Cars are always clean
Cars are always clean. Booking process is easy. Great service and friendly staff
May 28, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Liz, thank you for your continued support. We’re delighted to hear you consistently enjoy our clean vehicles, easy booking process, and friendly service from the team. We look forward to welcoming you back again soon.
All good.Good services and clean…
All good.Good services and clean vehicle.
May 24, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Zhanmei, thank you for your review. We’re pleased to hear you enjoyed our service and found the vehicle clean and well presented. We appreciate your support and hope to see you again soon.
Smooth & Stress-Free Car Rental Experience in Queenstown
Had a great experience with GO Rentals during my 5-day hire in Queenstown. Rented a black Toyota Corolla Hatch and the vehicle quality was excellent, clean, smooth to drive, and well maintained.
Special thanks to Renee at pickup for being super friendly and helpful, and the drop-off process was equally smooth. Really appreciated that there were no unnecessary issues or “gotchas” around pre/post pickup scratches or damage checks, which made the whole experience stress-free.
Overall, a very professional and seamless rental experience. Would definitely use GO Rentals again in New Zealand!
May 20, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Piyush, thank you for taking the time to share such a thoughtful review. We’re so pleased to hear you enjoyed your Queenstown rental experience and that the Toyota Corolla Hatch met your expectations for comfort and quality. We’ll be sure to pass your kind words on to Renee as well. It’s wonderful to know the smooth and transparent process helped make your trip stress-free. We truly appreciate your recommendation and look forward to welcoming you back on your next New Zealand adventure.
Go Rentals is the GO TO for vehicle rental at Auckland airport.
Great customer focussed service from Brent and the staff at Auckland Airport Go rentals. Picking up and dropping off the vehicle was seamless and efficient.
May 24, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Jeff, thank you for your fantastic review. We’re delighted to hear Brent and the Auckland Airport team provided such customer-focused service and made your pick-up and drop-off experience seamless and efficient. We truly appreciate your support and hope to welcome you back again soon.
First choice for Car Rentals
Would totally recommend Go Rentals, they have freindly staff, smooth check in and check out and easy booking process.
May 24, 2026
Unprompted review
Reply from GO Rentals New Zealand
Hi Mehul, thank you for your recommendation. We’re thrilled to hear our friendly team, easy booking process, and smooth check-in and check-out experience made us your first choice for car rentals. We look forward to seeing you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.