GOS Heating Reviews 44

Excellent service received

Excellent service. Very prompt response to the issue. The engineer was very friendly and helpful. We had no problems at all.

No hassle to book, engineer arrived within the one-hour window agreed, job done effectively and cleaned up after himself.

Came the same day, very professional & pleasant, felt very confident with his professional opinion, would definitely use this firm again

Professional and helpful, a good firm to deal with.

Great service, organised a annual boiler service, very friendly engineer, would happily use again.

GOS completed some complex work removing legacy plumbing and electrical installations before installing new radiators and lighting. The staff were courteous, highly professional and explained their work clearly. All works were completed to a high standard. Thank you to the GOS plumbing and electrical team!

Faultless. Came in the time frame agreed allowing me to plan my day. No mess. All done in a short space of time. Defo be using them for my annual services and boiler repairs

Excellent service from initial phone call to engineer’s arrival.
Would recommend.

Completely satisfied with gos first class service, on time every day, completely satisfied with standard of workmanship and price no mess and all waste taken away.would recommend and use again

Very professional from start to finish from the office staff to the engineer who was extremely pleasant. Will not hesitate to use them again.

This firm carried out a complex investigation and repair of a plumbing job. They were informative and left the workplace spotlessly clean. I would recommend them 100%.

The boss was very agressive towards me when I had an issue with the installation. Would never use again.

AVOID!! No matter how I contacted them I got no response,and I gave them well over a week to respond and that was to the operations manager.(email) By phone only to say phone Ideal in Hull.They wrote on contract that the Logic 24 kw had a manufactures guarantee, (which they dont honour)and seemly dont care about and Ideal said it was guaranteed for only 2 years. Plus, when I had the boiler serviced for the second time the service was not recorded in booklet ,I could go on .Meanwhile we are left with no heating or hot water and I will have to pay for said boiler to be fixed POOR SHOW!

I cannot recommend GOS Ltd. service agreements to maintain central heating boilers. Last Friday morning our central heating boiler failed to start. I rang GOS and they duly sent an engineer, but he couldn't fix the problem for lack of a part. Coincidentally we had an appointment already booked for the boiler annual maintenance on the following Monday afternoon. The engineer said he would report back and the engineer would bring the part on the Monday afternoon appointment. On the Monday afternoon I received a phone call from GOS saying the part had arrived and could they make a new appointment to come and fit it. The maintenance appointment had apparently been cancelled without informing us and the woman said they wouldn't be able to make it that day. The temperature outside was -2 deg. C and in most rooms in our house had dropped to 5 deg. C, except in the lounge where we huddled round the gas fire. Maybe my wife and I are now more sensitive to the cold being in our mid 70s, but using our bathroom was reminiscent of our youth when unheated outside toilets were not uncommon. I have no complaints about the engineers but the woman at GOS seemed to have no empathy or sense of urgency. When I expressed my displeasure she agreed to find some one to come out that Monday afternoon, but rang back later to say she was mistaken about the required part having arrived and an engineer would bring it the following afternoon. I see no point in a service agreement which leaves you shivering for 5 days over the coldest weekend of the winter so far, when I would expect at least as good a service if not better from a call out to any local heating company.

Excellent very reasonably priced company. Their engineer gave our boiler a jolly good going over. A nice chap too.

Last Christmas my boiler broke down and GOS quoted the same day of visit and replaced the boiler the very next day. Engineer on site was extremely polite and courteous, office staff very warm and welcoming on the phone and very helpful so when my elderly mothers boiler broke down, I gave them a call and they where able to provide a brand new Vaillant boiler absolutely free via the GOS Eco department - Thank You GOS

Disgusting customer service, the advisor which I spoke to was rude, cocky and arrogant, she continued to cut me off mid sentence as I was disputing a bill I received for £111.68 to have a shower pull cord fitted!. The parts where £13.00, the labour was £25 which I can accept however they slapped me with a £55.00 call out charge which I was never made aware of. The engineer came to my property 2 days later if it was the same day or out of hours I would have understood. I was never made aware there would be a £55.00 call out charge, if I was advised about this I would never have accepted. The advisor who I spoke to said she didn't like my attitude as I was becoming frustrated by being cut off mid sentence and being spoke to like trash!. She eventually told me she was going to put the phone down on me and get a manager to call me. The managers attitude was no better, she also was very abrupt and rude as she didn't like to be told how unprofessional her customer service was. I know that G O S have been around a long time that's why I decided to give them a try however, over the years I believe that G O S has changed hands because there is no way that a company with that type of attitude could have lasted as long as they have.

Had Alex, the son of the owner to visit our property to quote for a complete central heating replacement.

We are expecting to spend around 9000 pounds.

No timeframe for the job, but we wanted the cost.

So no pressure on them to install by any given date.

He arrived late with NO APOLOGY

He had to be asked to wear a mask.

Made notes and said he would get back to us.

I called the office the next day around lunchtime and again today,

Finally Nicky called me to say Alex was too busy to quote for the work.

No apologies, for not getting back to us as promised.
..... nothing.

Why waste our time by visiting.

Courtesy costs nothing these days.

Avoid...go elsewhere, that my advice.

We will.

The most expensive company around the North West.

They couldn't send an engineer the same day I called, so I cannot say they are fast. (The second company I contacted could do that by the way.)

They quoted double the price I expected (by googling same standard work), so I got a second quote. I finally stuck with the lower-priced company as I couldn't get a penny discount from GOS.

Eventually, GOS billed me £66 for the callout which is extortionate given that the engineer was out on the door in less than 5 minutes, and he's drive was about 2 miles!

Will never use them again.
Stay away from GOS, others charge half price.