GoStudent Reviews 

Really bad service, tutors are from all over the world. No proper lesson on proposed date, no information or tutors doesn’t appear on the day booked, so change of tutors for every lesson. This tutors are students, not all have much knowledge on lessons.

my experience as a teacher for GoStudent:
a great opportunity to improve my teaching skills and include teaching into the family life

it is a very expensive service and very difficult to access when I want to schedule lessons everyone is never available I have to do lessons only very late or on Saturdays and Sundays. I do not recommend it at all when you want to cancel after 30 days you do not have this option it says you have concluded the contract for 24 months and you are obliged to continue.

Awful customer service. Was dropped by tutor by being blocked, no word of warning which totally devastate my daughter who had built up trust and confidence with tutor. Tried countless times to speak to an agent via WhatsApp, email, app and links. No reply and no way of speaking so anyone. Cancelled lessons and payment but 4 months later they are still chasing me for payment. Awful business, terrible communication and lack of response. Disgusted with my treatment and would never recommend.

We are thrilled with the teaching

Very patient and knowledgeable

Ref. The Tutor -
Annabelle really liked her tutor and we await her GCSE results in August with a positive outlook.

Ref. IT systems & Loggin in
The Only recommendation is in ensuring that the lessons are honoured in full, not that we had paid for the whole session and the system timed out after 15 mins - leaving the rest of the time unused and student unablet to join.
My daughter contact the Tutor but neither could log in. This happened twice.
On the other hand, the tutor was brilliant and they couln't really help the IT and connectivity issues, as it was the system that didn't allow either to join a session.

Si has been an exceptional tutor for my daughter. He is patient, encouraging and genuinely invested in her progress. During a recent lesson, my daughter was feeling quite upset and withdrawn, but Si handled the situation with kindness and professionalism, keeping her engaged and helping her feel comfortable. His ability to adapt to her needs while maintaining a productive lesson was truly impressive. We are very grateful for his support and highly recommend him.

The teacher was simply excellent at her job!!!

All the work that I have been taught by my tutor Aaliya and Dupe has supported me in school and given me and educational boost of knowledge allowing me to pass my exams

My Son Matthew has not been receiving lessons. Sometimes, no lesson at all in a whole week. He only received three lessons in about two months. The arrangement was for him to receive two lessons a week. I have tried several times to reach you by email and phone calls but to no avail.

I demand for a refund of my money for the lessons my Son did not receive.

Also, I may have to terminate failed service altogether if this issue is not resolved immediately.

I’m

Tom has helped me so much through my GCSE's (Bio, Chem, Physics, Maths)and my first year of A level (Bio Chem Maths) and I strongly believe without his guidance and approach to teaching I wouldn't have been able to get to were I am now. Thank you.

What customers need to know is that GoStudent is just a connector to professionals offering tutoring services. They are not the tutors!
What I can say as a positive is that Ash (Tutor) was great and helped my son up to his English GCSE's.

That is were the positive experience ends and the Negative begins:

Our point of contact at GoStudent, and I use the term "point of contact" loosely. We have emailed on numerous occasions to have the pre-paid service cancelled as we do not need any further credits loaded to the account as GCSE's are finished and we have no use for the service any longer. But at the start of June our account was debited for a further £160 for a months worth of credits to be used during the month. We then sent an email to our "contact" who then took days to respond, to which we received in my opinion a sarcastic "up yours" email saying that is we are not going to use them them we can "gift them to someone else" as they can't do refunds (Of an unauthorised transaction).
I responded within seconds of his response, 5 days later I still had no response and sent a follow up. We are now a further 10 or so days and still no response.

The day that the funds were withdrawn this was reported to Barclays as I had cancelled the card based transaction with them in case as others have mentioned on TrustPilot has happened to them. The next day that payment came off.

I have lodged the unauthorised withdraw from our account with Barclays as a fraudulent transaction and furnished them with all the correspondence.

Absolutely shocking on all fronts

Tommy is very professional, communicates well and responds in a timely and efficient manner.
He helped my son enjoy maths which has helped improve his grades.
He is also patient and takes time to ensure his student understands the topic.

Thank you Tommy

Has been really good for my son. Massive improvements to his tests and concentration

He's great and my daughter understands him

We have had an excellent experience with GoStudent over the past six months.

From the very beginning, John Hanney, our consultant, was incredibly helpful. He communicated clearly and promptly at every stage, making the whole process straightforward and stress-free. His professionalism and responsiveness gave us confidence that we had chosen the right tutoring service.
A special thank you goes to Alex Pitts, my son's English tutor. Over the past six months, Alex has provided consistent support, encouragement, and expert guidance. The progress my son has made has been remarkable—not only in his test results but, more importantly, in his confidence. He now approaches English with a much more positive attitude and a belief in his own abilities, which has been wonderful to see.
We are truly grateful for the support and dedication shown by both John and Alex.
I would highly recommend GoStudent to any parent looking for high-quality tutoring and a positive learning experience for their child.

My son needed help with computer science,and Sarah was great,explained everything so nice ,after we had help with Physics and Tara was also nice and the last help we got it in Spanish from Veronica which made it so easy.I would recommend to everyone who needs help and also ask for help earlier than we did ,is so important.
Last but not least Emma ,was so kind and helpful in offering all the information that we need and she tried so hard to help us ,it was a pleasure talking with her.
All the best in the future, 5 star from us.Thank you

Payment issues the line manager guided me wrong stuff this month is the last month I already informed after this month I will not continue it ,as we will be on vacations.

Tiren Olala helped my son alot with maths and now he is performing excellent.