GOTO Group Reviews 

2,316
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going above and beyond. Many people highlight the exceptional service and smooth user experience, especially for first-time buyers who appreciate clear explanations and support. Reviewers frequently mention quick replies to emails and inquiries, ensuring timely updates and efficient arrangements. The detailed and thorough reports are highly valued, with customers appreciating the opportunity to discuss findings and receive clear advice. This comprehensive approach, combined with staff patience and knowledge, makes the entire process stress-free and reassuring for consumers.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and clear... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting prompt and... See more

User experience

Clients share positive opinions on user experience, highlighting the clear explanations and support provided,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

I reached out to GOTO Group for a quote for a level 3 RICS survey. Harry and the team were very proactive but also very patient with me as a first time buyer. I needed an additional quote for work... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,316)

638 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience with Goto…

We had a great experience with Goto group, George Brown was very professional and polite with good knowledge on the areas and survey options. I was also impressed with the surveyor Rebecca Brydon who spoke to me in length on the phone in regards to the survey results. Overall extremely happy and would recommend!

May 14, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love it when we get a double review! Thanks so much, it does mean a lot to us. Thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

I would highly recommend the Goto…

I would highly recommend the Goto Group. Rob Crowe was our surveyor and helped us to understand all the things that we were uncertain of. The detail of the survey was great and he also has helped us with any question post survey. This has made us feel more at ease with what we have to do next.

April 24, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for taking the time to tell us what a great job Rob did for you. We are so pleased and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Cameron was incredibly helpful

Cameron was incredibly helpful, explained everything about surveys clearly and professionally - which made a huge difference for us as first time buyers. He recommend the right survey for our situation and made the whole experience feel much less overwhelming. Highly recommend!

May 13, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are delighted to hear that Cameron was able to reassure you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Friendly staff

May 12, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review, we are pleased that our friendly team were able to help. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Sophia was helpful and supportive

Sophia was helpful and supportive and went through all of the information to make sure that I understood.
10/10

May 12, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review, we are so pleased and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Strongly Recommend

Our experience with Lewis Hall at GOTO was second to none. He was friendly, knowledgeable, attentive and guided us through the process very well.

Would happily recommend Lewis.

May 11, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How lovely to hear, thanks for letting us know and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Superb

Superb. Spoke to George initially who was excellent and explained everything and organised everything perfectly. The survey was then done very quickly and the report by Nigel was extremely thorough and well presented. I was also able to speak to Nigel who was excellent on the phone explaining things. Can't recommend these guys enough.

May 11, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

What a great review - both our service team and the surveyor doing exactly what our customers need. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Really helpful

Really helpful, informative, honest staff member (Sophia) very prompt and clear communication. Thank you.

May 11, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are so pleased to hear that Sophia did a great job for you. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Lucy was very friendly and helpful in…

Lucy was very friendly and helpful in organising a survey for our new house, she made the whole process very straightforward.

May 11, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is lovely to hear, thank you for letting us know and thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Dealt with Lucy

Dealt with Lucy,

Very helpful, nice and professional.

Made my experience easy and uncomplicated. Would recommend

May 1, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your recommendation, we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions, advised as to availability of surveyor and how long report takes to prepare, will liaise direct with estate agents to gain access, asked if I have any concerns regarding the property, very pleasant and courteous.

May 8, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your review and its always nice to hear how friendly our team are. Thanks for choosing the GOTO Group.

Rated 1 out of 5 stars

My recent experience was an 8 month…

My recent experience was an 8 month nightmare to say the least. Lack of communication, recommendation of an inexperienced and unprofessional solicitor who didnt have a clue what they were doing. Unable to contact them when necessary either by phone or email. An unnecessary stressful 8 months which i would never want to repeat and will never venture down again.
I had to contact the estate agent Joseph Cullinane to intervene and get answers, only then did we get anywhere, so he continually chased them to do things otherwise it wouldnt have been done. Also they recommended PCS, and had they checked reviews on them wouldve known they were useless.

April 30, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your review and we are disappointed that you feel that your experience has not been a positive one. We can see that this was a complex case and that due to the circumstances involved there have been unavoidable delays. We can see that our team were in regular contact with you and all legal teams and other parties throughout the transaction and were taking frequent actions to ensure that everyone was kept updated with the outstanding matters.
We take all feedback very seriously and will review your comments with our team. Thank you for choosing the GOTO group and we do hope matters reach a conclusion for you soon.

Rated 5 out of 5 stars

Libby De Gelad

Libby was friendly and approachable. She explained all of my options and the pricing clearly and took time to answer my questions. She was also lovely when I explained I was feeling a little overwhelmed by the decisions I’d been asked to make that day and gave me time to sit and read through all of the information and did not push me into any immediate choice

May 1, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

What a lovely review - thank you so much, it can all be a bit overwhelming when you are doing any house purchase so we do work hard to make sure you have all the information and the time to make the right decision. Thanks for choosing the GOTO Group and we hope all goes well for you.

Rated 5 out of 5 stars

Really helpful and pleasant experience…

Really helpful and pleasant experience - Cameron was a joy to talk to. Highly recommended. Thank you

May 7, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How lovely, thanks so much Cameron will be very happy to hear this. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Fantastic service

The team are professional and down to earth nicely chatty. No one is pushy and booking for a survey was easy.

May 5, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love a chat! So pleased that we were able to help you and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

George

Have been dealing with George to book my level 3 survey. He couldn’t be of been more helpful. Any questions I had he answered and replied to any of my queries within an hour.

May 5, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

How kind of you to give George such a great review, thanks and thank you for choosing the GOTO group.

Rated 5 out of 5 stars

Clear, communicative and informative

As first time buyers we were apprehensive before embarking on the surveyance process, but George Brown was excellent with us. Very clear with what was needed from us, communicative about the levels of survey and always available to talk.

May 4, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

It can be a lot to take in when you are a first time buyer so we are very glad to have been able to help. We hope that you will be very happy in your new home and thank you for choosing the GOTO group.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look