GOTO Group Reviews 

2,313
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 645 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and professional, often going above and beyond. Many people highlight the exceptional service and smooth user experience, especially for first-time buyers who appreciate clear explanations and support. Reviewers frequently mention quick replies to emails and inquiries, ensuring timely updates and efficient arrangements. The detailed and thorough reports are highly valued, with customers appreciating the opportunity to discuss findings and receive clear advice. This comprehensive approach, combined with staff patience and knowledge, makes the entire process stress-free and reassuring for consumers.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and clear... See more

Response time

Customers consistently note positive experiences with response times, frequently highlighting prompt and... See more

User experience

Clients share positive opinions on user experience, highlighting the clear explanations and support provided,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The process was incredibly smooth and we didn’t even need to manage booking times and dates. Within a week of contacting GOTO Group, James Duffy completed our survey and we received a very useful and... See more

Company replied

Rated 5 out of 5 stars

Had a positive experience with the Goto group with big thanks from Joe Steadman. He guided and assisted me to make an informed decision based around knowledge and facts. He was extremely pleasant,... See more

Company replied

Rated 5 out of 5 stars

Andy, was truly helpful from the start. Having been recommended this company from the start through our mortgage broker, he went out of his way to explain things, suggest options we had and also even... See more

Company replied

Rated 5 out of 5 stars

I reached out to GOTO Group for a quote for a level 3 RICS survey. Harry and the team were very proactive but also very patient with me as a first time buyer. I needed an additional quote for work... See more

Company replied


Company details

  1. Online Auction Service
  2. Chartered Surveyor
  3. Mortgage Broker
  4. Real Estate Auctioneer

Written by the company

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,313)

635 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sophia was absolutely brilliant

Sophia was absolutely brilliant! She replied so quickly every time I had a question and was a massive help! Would definitely recommend to anyone looking for a company to use.

June 30, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

You are very kind, thanks for your recommendation and for choosing the GOTO Group.

Rated 5 out of 5 stars

Thorough and Helpful

Chris Regan produced a detailed & thorough level 3 survey, and was happy to talk over the issues and next steps on a phone call. This was really helpful for me as a FTB of an older property.

June 30, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

So great to hear that Chris was able to talk you through your report. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Fast & Responsive Staff

My consultant Libby was very helpful and sorted things very quickly. Give her a raise. Top lass.

June 30, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

She is indeed a Top Lass! thanks for your review and thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Ryan was so helpful

Ryan was so helpful! He was quick, clear and made it very easy to get my survey arranged. Made a tedious task a breeze!

June 30, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Great to hear how easy everything was for you, Its not tedious to us! Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia was very responsive

Sophia was very responsive, explained things clearly and made the booking process easy.

June 30, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you for your kind review we do appreciate it. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Really good services

Really good services provided by Claudette. She is very professional ,kind and hard working and cares about her client. I am very great full for all her help and support.
Highly recommended her and GoTo team.
Thank you so much .

June 29, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

You are very kind, thanks for your review and thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Ameen is most professional and helpful…

Ameen is most professional and helpful advisor. A first class and excellent service. I can highly recommend!!

June 26, 2026
Unprompted review
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Reply from GOTO Group

Another review for Ameen how lovely to hear, thanks for letting us know and for choosing the GOTO Group.

Rated 5 out of 5 stars

Fast and professional

Lewis was incredibly responsive and helpful, and the quotes provided were extremely reasonable. We are very happy with our solicitor choiche.

June 26, 2026
Unprompted review
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Reply from GOTO Group

We are so pleased to hear how Lewis could help you and that we gave you a great price too. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Sophia was great

Sophia was great in explaining all the options and running through the differences when arranging our survey. I would recommend Sophia highly.

June 26, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thanks for your recommendation, great to hear how Sophia could help. Thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Great service

Lisa Heathcote really helped us every step of the way through our auction process. From the ups to the downs she was very helpful, great communication and very good at maintaining tuff situations when necessary. Overall great service & support

June 1, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

This is lovely to hear, thank you for letting us know how helpful Lisa was. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Libby was great

Libby was great. She explained the steps to me, step by step, and the first thing she asked was if I had any concerns, which she took notes on. I asked her for her suggestion because the house was larger than expected, and she was able to advise on the best service they could provide and give me a quote over the phone without any issues. It has been a great experience, and Libby was super kind as my italian/english in this field was not teh greatest one! :)Highly recommended.

June 24, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

What a lovely review for our Libby! Thank you so much and we are delighted to have been able to advise you. Thank you for choosing the GOTO group.

Rated 5 out of 5 stars

Great service, great survey.

Had my second survey done with this group. I used Chris Regan again as I liked the job he did on my last survey and totally trust his opinion. I found his survey to be very thorough and really appreciated his honest advice. I wouldn't hesitate to use or recommend this company. Ive bought a number of properties in the past and the surveys I've had from Chris have been the best.

June 12, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We do love it when our customers come back again, thank you so much and we are pleased that Chris was able to help you once more. Thanks for choosing the GOTO group.

Rated 5 out of 5 stars

Lewis

Lewis , was amazing , great communication so polite and good for helping me out

June 23, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are very pleased that Lewis did a great job for you, thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

A* Staff

Libby made the process so so seamless, really kind and helpful service which is massively appreciated for a first-time buyer! Highly recommend based on their lovely staff, ready to answer any questions prior to the survey!

June 24, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We love your review - we'll take an A* thanks! Thank you for choosing the GOTO Group.

Rated 5 out of 5 stars

Thanks Ameen for the support provided…

Thanks Ameen for the support provided during the sale. Ameen always provided prompt updates and good service

June 23, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

We are delighted that Ameen supported you so well through your sale, thanks for choosing the GOTO Group.

Rated 5 out of 5 stars

Really helpful andf insightful

Robert Mons conducted the survey which was incredibly thorough and helpful. I wanted to ask a few questions afterward and Robert was incredibly generous in spending 45mins one evening talking me through the key points. His 30 years of construction experience provided practical and insightful understanding to the issues I am inheriting with the new house.

June 23, 2026
Unprompted review
GOTO Group logo

Reply from GOTO Group

Thank you so much for your review, the opportunity to talk to the actual surveyor about the property is invaluable and its great to hear that Robert did such a good job for you. Thanks for choosing the GOTO group.

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