GOTO Group Reviews 

Andy was great he explained everything perfectly and was very friendly

Lucy who took my call was very helpful and knowledgeable and made the whole process easy to understand

Thank you to Sophia Jennings, she was very prompt with the information I needed. She wasn’t pushy at all. Very friendly. Would highly recommend.

The GoTo Group was recommended by our conveyancer. Professional service from Harry in deciding on the appropriate survey and arranging the survey within 2 weeks. Patrick Tovey was the surveyor, he made the report and further discussion easy to understand.

Ryan was friendly and explained each stage without being too technical, he answered my questions and left me feeling confident that everything was going smoothly.

I booked a level 3 RICS survey for a flat I am planning to buy. I used GO TO following recommendation from a good friend.
Main qualities of the company:
- very responsive to emails
- always provided additional details when I had questions
- The description of the services they provide was clear and detailed
- good handling of any additional requests I had and concerns I raised.
Robert Mons was assigned as surveyor for the property. Rob was very responsive, and diligent in conducting the survey. We had some minor glitches (mainly bad comms) that both the company and Rob handled very well, the report I received was therefore of great quality. At the end, I felt like the money I paid was well worth what I received, the survey was completed quickly and the report was ready in 24 hours from the visit.

I'm so grateful to Lewis Hall for making the process efficient and clear. He explained the process well, and went above and beyond to meet my tight deadlines.

Was recommended this service by my mortgage broker, can see why they came so highly recommended. Harry was a pleasure to work with and helped me through the process step by step making sure I understood everything and there was no issues whatsoever. Good stuff 👌

Do not ask trust pilot to delete this feedback the whole nation needs to know the bad experience of your company

I need to put another feedback because but I do not agree with your version of reply.

You state that your team were in frequent contact with me by phone and email. Your staff only called me twice. The first call was an introduction, and the second was to ask me to reduce the asking price. I was the one who contacted her on three separate occasions for updates.

Regarding the cancelled viewing, my concern is not that the buyer cancelled. My concern is that your team attended the property and requested access without first checking whether the viewing was still going ahead. The viewing had already been cancelled, yet I had to tell your staff of this. This demonstrates poor communication and a lack of internal coordination.

You also arranged two viewings after the auction had already ended. I do not understand why these viewings were not organised during the auction period when they could have contributed to a potential sale. As a seller paying for a professional service, I expected these opportunities to be managed more effectively.

I also note that no response has been provided regarding my concern that I was encouraged to reduce the price without being advised of the possible impact this could have if the property later returned to the open market. Buyers can see previous price reductions and often use this information to negotiate lower offers.

Finally, I found the standard of communication disappointing. For example, correspondence from the customer service manager was sent without even a basic professional sign-off such as “Kind regards” or “Thank you”.

My review reflects my genuine experience as a customer. I stand by the comments I have made and believe they are fair, accurate and supported by the events that occurred during the marketing of my properties.

We bought our first house at auction with them, and the process was reasonably straight forward. We first had a member of staff that was not really that good at being proactive and moving things forward, but still helpful (hence 4 not 5 stars). However, towards the end of the sale, when things really got to a sticky point, our support agent changed. Claudette J. was brilliant and chased our conveyancer as well as mediating between the seller and ourselves. She made sure that deadlines were adhered to as much as possible. She was always quick to answer emails and kept us updated throughout the process which took a lot of stress out of it. Thank you :)

I had a call from this company as I am buying a property. The guy was called George Brown. He was very helpful, explained everything in detail and I did not feel pressured to use them. I was looking for a structural engineer's report and George looked into this and was very honest saying they could offer a structural survey but a site plan and report was not an option. He then gave me a details of a service I could use, going above and beyond what he had to do.
I did book a basic survey too with this company which I thought was a reasonable price.

I had a phone call from Sophia Jennings and she was very helpful. She gave me all the details I needed to know and more! She made it easy to understand and clear. I am happy that I chose GOTO Group for the survey.

Just booked survey through Goto after recommendation from my mortgage broker. Sophia was extremely helpful and responsive and the process of booking was very easy.

The staff are very lovely particularly Lewis Hall, who has been so incredibly helpful and supportive throughout the whole process. Very patient and took pride in making sure we understood all processes and what we should expect. Truly enjoyable experience :)

GOTO were suggested by my estate agents. Initial telephone response from Ryan was rapid and subsequent email correspondence with him has been fast, polite and efficient.
Hopefully, the process through to receiving my Level 3 survey will be as good.

Recomended by our estate agent, this company made the process so easy, there was no pressure or hard sell when asking for information . Ryan was great explained everythig clearly , I said I wanted to think about it first and there was no pressure from him he made the process so easy.

Our survey was arranged by George, who was really kind and thorough with me over the phone. He made the whole thing feel like a conversation, not just a transaction. He gave me a call back shortly after as well, to let me know that the surveyor said the mid-range wouldn’t be sufficient - and clearly had done some number crunching before the call to offer me a really good deal given the back and forth.

The survey itself was completed the other day and highlighted a few things that we wouldn’t ever have thought about (including asbestos in the garage which we were thinking of tearing down!), and gave us some really sage advice about the price and marketing of the property.

Nigel was very helpful and produced a very thorough level 3 survey report. We appreciated the opportunity to talk through the report with him and ask additional questions. Thank you!

Cameron was very professional and quick to reply.
He helped make the process easy and he was very friendly.
Would recommend the company and service