gowercottagebrownies.co.uk Reviews 

Figgy Pudding Brownies.
These are horrible in my opinion.
I love the brownies and blondies but Figgy Pudding are not good.
Oversweet and they taste of alcohol. I am not an alcohol lover.

Fabulous brownies. The best. They never disappoint.
If you love brownies you will love these.
It’s our family’s favourite.
So much better than others out there.
We have been ordering these since hearing about them on Alan titchmarch.
We have tried the original, triple chocolate and the vegan ones and all great.
I did order the chocolate sauce but we haven’t tried it yet.

Disappointed….. ordered lots from here in the past but very dissatisfied today. They have arrived two days earlier than my designated day and have been thrown over the fence in the rain!! Ruined

delivered yesterday with two thirds at least squashed flat by dpd. ordered for grand children's visit today, unable to contact them by phone, fb messenger nor email. they are situated around 30 mins car drive away so wanted urgent replacement, but just not contactable. lovely brownies, all but 4 squashed flat by dpd, abysmal customer service.

Myself and my mum ordered for a relative who had moved into a new home. I usually order via QVC, Unfortunately but on this occasion ordered on website. Very disappointed, nothing like my previous orders. Seems like QVC get premium brownies. Shame I can't add pics.

I ordered these brownies for my husband to be delivered to our address. When they arrived, on opening, the corners of the box were damaged and the box was slightly open. There was no protection from packaging around the box. There was only the outer plastic mail bag, so I am not surprised that this happened. My husband said that the brownies were the best that he had tasted, but the packaging (or none! ) let them down. Due to this I probably wouldn't choose to send as a gift to anyone else, which is a shame, as they were so nice!

I placed an order on there website with an incorrect postcode it was one letter out, I realised my mistake immediately and changed it through there website, it allows you to do this within 1 hour, to doubly check I also emailed them and asked them if the update had been confirmed there end, and to please email me back to confirm it was the correct address, I also tried ringing them several times 14 times to be precise (they never pick up there phone) they emailed me back a day later with the incorrect postcode they obviously don't read there emails correctly as they continued to despatch my brownies still to the incorrect postcode, when I realised this had happened (after dispatch) it was whilst checking the tracking info, I realised it was opposite ends of the country, I rung kate immediately after a further dozen phone calls she finally answered her phone she was very non committal, cold and not one apology from her regarding her error, she said she would look in to it, after several emails and a PayPal dispute later, she is still maintaining she did nothing wrong she's not even willing to come to some compromise with the payment she only emails me through the PayPal dispute and not direct to my email address, I have now given up, my Brownies were never delivered they are currently floating around in the Royal Mail System going back and forth, these were sent as a gift also, Royal Mail said she will eventually get them back it'll be a return to sender - I understand mistakes happen however I feel I did everything I could as a customer to try and rectify what I did wrong at the start of the order, unfortunately she isn't able to see what she did wrong she admitted to me by email she'd seen the change of address in my opinion she's only interested in taking your money with no aftercare to her customers, I have never dealt with a company as bad as this as far as aftersales is concerned, avoid at all costs !!!!!! I feel saddened it's come to this as the Brownies I've had previously are top notch!! It's the Customer service let's it down, It's a shame as I'm originally from the Gower myself and as I live away it's a piece of home in my home !!

Got these as a thank you to our team of 10 and I didn't have a single complaint!
Delivery to everybody (in various parts of the UK) was fine, but what was indisputable was the flavour! They are making a comeback after popular demand :-)

I received these in the post as a gift and had to search for somewhere online to leave a review because they were the best tasting brownies I’ve ever had. Absolute heaven!

Gorgeous packaging. What a wonderful consumer experience. Thank you 😊

I wish I had read the reviews before I placed my order that didn’t arrive on the designated day. Don’t be fooled by the banner on the order page, next day delivery, THIS IS NOT THE CASE, consistent with other reviews. Was told brownies will keep when I emailed, somewhat missing the point of the special day!! Plenty of other brownie companies to order from.

Brownies not delivered by DPD despite instructions given. However, when I contacted Kate I was basically told that I could have arranged to collect from a DPD location when they failed to deliver to my chosen address. I find this incredible as her webpage lauds next day delivery but she expects the customer to do the running. My delivery was London for a special occasion, I Iive in Gower. Save your money and use someone else.

Received as a gift, Great quality. Easily one of the best brownies if not the best.

Dreadful customer service….AVOID!! My brownie order which was a gift arrived damaged and crushed. I raised a complaint with Kate and she couldn’t have cared less. I had to really chase a response from her, and even then she refused any kind of reimbursement. She was cold and rude. Sounds to be a common theme in reviews. She asked me to return the packaging which i did, paying for postage myself, then weeks went by without her acknowledging receipt of this. Then she refused to take it any further..had to fight to even get the postage costs reimbursed. Just dreadful service overall. Plenty of other brownie delivery companies out there that you should use instead.

Every time brownies are gifted to friends, these brownies never let me down. So thankyou for all your hard work.

These brownies are delicious, you won't need to freeze them, but amazing that you can. Go original and get two boxes.

I've not experienced such poor after-sales/customer care before. Once the owner has your money she doesn't care what happens to the product, and will fight any suggestion of a refund or replacement regardless of the circumstances. I've ordered the brownies in the past and they're nice enough but I've found a local business with an absolutely lovely seller, who goes above and beyond with customer care, so I'll buy from her from now on instead. The brownies are actually nicer too.

Perfect set of 12 lemon blondies arrived as a gift. Arrived on the right day for my birthday, and are absolutely delicious. Would definitely purchase again for myself or as a gift.

Ordered these brownies for a special birthday for my friend. Came gift wrapped and the friend was delighted with the taste, presentation and quality. So pleased I have ordered some more for another friend's birthday. Such a special treat, thank you.

Received these through the post as a get well gift from a very kind team. The brownies are absolutely amazing and honestly the nicest I have ever tasted. They were so well presented and such a lovely gift

I ordered 2 boxes of brownies On 7/04 to be delivered on Thursday 14th for Easter weekend. I am pregnant and I got a box for my friend who just had a baby. On 12/04 I realised I put my address which I am at work so I needed to change my delivery address to my work address. I tried calling and no answer, so I went on to my order confirmation to change through that and it said I was too late. I had then received a delivery information email from DPD so went through that to change the address. These were then not delivered. I called Thursday night and the DPD man said I’m really sorry I put these aside to put the change of address on but they have now been lost. You need to contact who you brought these through. I have sent 3 emails and spent 1 whole week trying to call and speak to someone. I have finally managed to get someone to email me back who is saying they have done nothing wrong and it is my fault for changing the address so they are doing nothing about it. I am absolutely disgusted in the customer service they have provided me.