Gowland White Reviews 

192
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making every interaction pleasant and supportive. Many reviewers highlight the exceptional service provided, describing it as first-class, professional, and efficient from start to finish. People consistently praise the first-class communication, noting they were always kept informed with timely updates throughout the entire process. Reviewers frequently mention the prompt response times and the team's willingness to assist with queries, contributing to a smooth experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the excellent communication... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the promptness and efficiency of... See more

Customer communications

Consumers find contact to be positive, with many highlighting the professionalism and responsiveness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more

Company replied

Rated 5 out of 5 stars

We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more

Company replied

Rated 5 out of 5 stars

The sales team were fantastic, especially Demi Wanless. So helpful, guiding us through the purchase of a property and happy to assist with queries at any time. We were kept updated at every stage of t... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more


Company details

  1. Real Estate Agents

Written by the company

Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(192)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Property Sale

I recently sold my property through Gowland White and was thoroughly impressed with the level of service provided. The team was professional, efficient, and incredibly supportive from start to finish. Claire, in particular, was outstanding—her communication was prompt and clear, and she kept me well-informed throughout the process. Selling a home can be a stressful experience, but Gowland White made it feel smooth and hassle-free. I would highly recommend them to anyone considering selling their property. Thank you again for the excellent service!

May 9, 2025
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Reply from Gowland White

Thank you for your 5 star review and taking the time to provide feedback. Your comments are greatly appreciated.

Rated 5 out of 5 stars

Gowland and White good support

Gowland and White sold my property relatively quicklymaybe within 2 months, as I had the house with another local estate agent who hadn't sold my house after 10 months. I had a nightmare conveyance which Gowland and white especially Jodene were very supportive and tenacious in her role.

May 2, 2025
Unprompted review
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Reply from Gowland White

Thank you so much for your review Gary. The Conveyancing process was particularly challenging but we are pleased it was a happy ending. Enjoy your new home :)

Rated 5 out of 5 stars

Great service

The sale took a long time with legal complications but the sales team kept us all moving on

March 17, 2025
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave a review Steven - it certainly took a while but thankfully we eventually got there.

Rated 5 out of 5 stars

Great Estate Agent

I found the Gowland White team very helpful with the recent sale of my property, especially Clare Smith. I had a few problems along the way due to a sale falling through. Clare worked really hard for me and is an excellent sales negotiator. Also the sales progression team kept me informed and updated . I would recommend Gowland White Estate agents.

March 14, 2025
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review and your words of appreciation and recognition of the excellent service you experienced from Clare and our Sales Progression Team. :)

Rated 5 out of 5 stars

Gowland White have been amazing!

Gowland White have been amazing, I genuinely have no faults with them. From Magda making the valuation process so easy, to Demi and the sales progression team making the rest of the process so smooth. Any hiccups they deal with it quickly and efficiently. I can’t thank them enough, they’ve made this whole stressful experience so easy and their communication to me has been quick and flawless. Thank you so much!

March 28, 2025
Unprompted review
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Reply from Gowland White

Thank you so much for your review Charlie - very much appreciated.

Rated 5 out of 5 stars

Brilliant

Brilliant, we were with another estate agency and got no where. Gowland White came and re did the photography and our house sold in under seven days.

Communication was great during the sales process. Magda was our valuer cant rate her highly enough for the photos and all the rest of the team. Great price as well.

March 20, 2025
Unprompted review
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Reply from Gowland White

Thank you for your kind comments and 5 star review. This is appreciated very much.

Rated 5 out of 5 stars

Excellent team

Excellent team. Couldn't have asked for a better estate agency to help and support us with our move. Their communication and professionalism throughout the sale was impeccable. All staff were friendly, approachable and patient when we needed advice. Definitely recommend.

March 21, 2025
Unprompted review
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Reply from Gowland White

Thank you so much for your lovely words Lyndsay - much appreciated.

Rated 5 out of 5 stars

What an amazing team your Stockton…

What an amazing team your Stockton office are. I would highly recommend Gowland White if you are looking to sell your property. The team were all lovely and so helpful at all times. It can be a stressful process but they all put us at ease and kept us fully updated from start to finish. We really felt fully supported by them through the many hurdles we seemed to encounter on the way. Feedback was always provided in a timely manner after any viewings. I wouldn’t hesitate to use them again in the future. From valuation to completion they provided a 5 star service, well done!

February 28, 2025
Unprompted review
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Reply from Gowland White

Thank you so much for your 5 star review Julia and comments - the team truly appreciate your feedback.

Rated 5 out of 5 stars

Had a really good experience selling my…

Had a really good experience selling my property through Gowland White!
Such helpful staff always at hand to answer any queries or for any advice we needed.
Demi in particular was brilliant the whole way through the process from start to finish & couldn’t have done more for us.
The whole house move was made practically stress free & would absolutely use Gowland White again!

March 10, 2025
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave a review and for rating the service received with 5 stars - the team appreciate your comments.

Rated 5 out of 5 stars

Excellent service from yeh whole team…

Excellent service from yeh whole team at Gowland white
I would definitely recommend

February 3, 2025
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave a review and thank you for the 5 stars. The Team appreciate your comments.

Rated 5 out of 5 stars

Excellent service kept

Excellent service kept us fully up to date with progress all the way through.
Very professional and friendly service

January 3, 2025
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review Anne - very much appreciated.

Rated 5 out of 5 stars

Outstanding Service

I cannot speak more highly of Gowland White, they were fantastic from start to finish. Bethany in the Stockton office was fantastic and guided us through the whole process from start to finish. The best thing about it, it had only been on the market for less than 24 hours, had 1 viewing and sold for the asking price. You cant get better than that.
Outstanding work, and I would certainly use again if I were to move house again.

October 18, 2024
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review and lovely comments - very much appreciated.

Rated 5 out of 5 stars

Excellent and professional service

The stockton office was very professional from start to finish. They had good customer service and they were very supportive. Demi Bethany and Esther were my main contact and i am pleased with all the services I was offered. Because of this I have recommended the company to my friends. I will choose Gowland White any time.

January 10, 2025
Unprompted review
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Reply from Gowland White

Thank you so much for your 5 Star review Juliana - we hope you have settled in quickly in your new home.

Rated 5 out of 5 stars

Sale was quick

The sale off house was quick and professional I took a seat and they organised it all for me from advertising to boiler service very good will defo use again

December 18, 2024
Unprompted review
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Reply from Gowland White

Thank you for your review Stewart - much appreciated.

Rated 5 out of 5 stars

Excellent service from Demi and the…

Excellent service from Demi and the team from the moment that we made our initial enquiry. The commitment to a named member of the team (Demi) was a key factor in our decision to use Gowland and White and they certainly lived up to that commitment from day one! I hope that's it's a long time before we move house again but we would definitely use Gowland and White again and would (and have since) recommend Demi and the team.

October 22, 2024
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review and recognition of the support Demi gave you during the process.

Rated 5 out of 5 stars

Demi and all the team at the Stockton…

Demi and all the team at the Stockton office were excellent in helping us with the sale of our property they couldn't have been more helpful and I would have no hesitation in recommending Gowland and White and also would use them again when required

December 17, 2024
Unprompted review
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Reply from Gowland White

Thank you for your review Andrew, we really appreciate it.

Rated 5 out of 5 stars

Fantasic service from Clair and the…

Fantasic service from Clair and the rest of the team. From start to finish they have been totally professional, helpful and proactive!

December 12, 2024
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review and the kind words.

Rated 4 out of 5 stars

After a difficult 8 months of the Lower…

After a difficult 8 months of the Lower end of the chain failing, Gowlandwhite white worked hard to replace them and eventually achieved the sale ensuring information was passed on to all concerned.

October 29, 2024
Unprompted review
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Reply from Gowland White

Thank you for your lovely review!

Rated 5 out of 5 stars

Moving House

It’s stressful time moving house, but the staff at Gowland White helped us every step of the way through the process. They are very professional and knowledgeable but more importantly very friendly and supportive. Thank you Demi and all of the team.

November 19, 2024
Unprompted review
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Reply from Gowland White

Thank you so much for your kind words Peter

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