Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more
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Review summary
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Reviews shaping this summary
We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more
Company replied
The sales team were fantastic, especially Demi Wanless. So helpful, guiding us through the purchase of a property and happy to assist with queries at any time. We were kept updated at every stage of t... See more
Company replied
From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more
Company details
Written by the company
Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.
Contact info
Bishop Street 17, TS18 1SY, Stockton-on-Tees, United Kingdom
- www.gowlandwhite.co.uk
4.8
Excellent
192 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Thank you to the team and in particular…
Thank you to the team and in particular Claire at Yarm Gowland White for making the sale of my house a seamless process. From the off the line of communication was first class and nothing was too much trouble.
Given that buying and selling is so stressful it makes the whole process easier when you are met with a genuinely caring team to navigate the process showing diplomacy to both seller and purchaser throughout.
November 15, 2024
Unprompted review
Reply from Gowland White
Thank you so much for your lovely review and for the recognition for Claire - we hope you've settled into your new home!
Highly recommended
we used Gowland White to deal with our house sale. all members of staff were a pleasure to deal with. we were kept updated at every stage and any questions were answered promptly and professionally. we would highly recommend the firm to anyone selling their home.
November 5, 2024
Unprompted review
Reply from Gowland White
Thank you for your 5 star review. The team really appreciate your positive feedback.
Was recommended to use this company
Was recommended to use this company
and my main contact was Clare smith
who was fantastic & friendly who kept me fully informed & answered any
questions in a professional manner.
Very happy with this company &
recommend 100%
September 23, 2024
Unprompted review
Reply from Gowland White
Thank you for your lovely review and for acknowledging the service that Clare provides to our clients.
Excellent and helpful company
The company were really helpful and professional with very helpful and supportive staff throughout the sale process. Staff kept me fully informed at all stages and managed viewings professionally.
June 26, 2024
Unprompted review
Reply from Gowland White
Thank you for your lovely review Lynn.
Great service for our previous sales…
Great service for our previous sales and always responsive.
July 12, 2024
Unprompted review
Reply from Gowland White
Thank you so much for your review Andrew.
Very friendly team in Stockton branch…
Very friendly team in Stockton branch they are extremely knowledgeable and helped me through my recent house purchase which at times was quite stressful.
July 31, 2024
Unprompted review
Reply from Gowland White
Thank you for your 5 star review - this is very much appreciated.
I Sold my house in 3 days I thought…
I Sold my house in 3 days I thought they would be I in touch every step of the way No I rang up each week to be told you will get a call back from sales negotiation team .That happened sometimes . I asked for a sold sign 14 weeks ago It never came I moved out 16 weeks after it was sold Still no sold board I don’t no why I paid nearly 2 thousand pounds in fees
August 27, 2024
Unprompted review
Reply from Gowland White
I am sorry to read you are disappointed in the service you received after we were successful in agreeing a sale for your property within 3 days. You will now have received a detailed email of the volume of work carried out on your behalf and updates given throughout. A 'SOLD' sign was added to your board upon the sale being agreed. This level of input and work by our Sales Progression Team resulted in your sale completing within 15 weeks which is an excellent timeframe given that there was a chain. If you would like to discuss your complaint any further, please do not hesitate to respond to my email. Regards, Jodene Schofield
Yarm
All staff very professional and approachable they kept me informed every step of the way, responded to questions quickly.
August 28, 2024
Unprompted review
Reply from Gowland White
Thank you very much for your 5 star review - very much appreciated.
Very professional service from all the team
Very professional service from all the team in the successful sale of two properties.
Demi was prompt and knowledgeable.
Would definitely use Gowland White again.
August 16, 2024
Unprompted review
Reply from Gowland White
Thank you for your review David - appreciated by all particularly Demi.
Excellent service from start to finish
Excellent service from start to finish. The staff were professional helpful and friendly throughout our sale,
July 22, 2024
Unprompted review
Reply from Gowland White
Thank you for your 5 star review - this is very much appreciated.
Great service
Great service, whole process was really easy and well managed from start to finish.
would recommend
August 2, 2024
Unprompted review
Reply from Gowland White
Thank you for your kind review!
smooth house purchase
Polite, professional, and friendly staff make for a real smooth and reduced stress house purchase, thanks to all the girls involved.
June 27, 2024
Unprompted review
Reply from Gowland White
Thank you so much for your 5 star review - much appreciated.
House Sale
From the initial discussion and valuation until final completion Demi has been very professional, keeping us informed of the market and being really helpful to sell the house. Demi has always had a friendly, joyful and positive manner in her discussions with us. Thank you for your assistance.
June 19, 2024
Unprompted review
Reply from Gowland White
Thank you for your lovely review and for acknowledging the excellent service Demi provides to our clients.
Just a very good service
Just a very good service; always informative, friendly and efficient; i would not hesitate to use them again; thank you to all involved.
May 30, 2024
Unprompted review
Reply from Gowland White
Thank you very much for your 5 star review. The Team all appreciate your positive feedback.
5 star service
every member of staff we dealt with were friendly helpful and professional. we felt from day 1 they wanted to help us buy our new home. we couldn't fault any part of the service. we sold and bought through gowland white and it was all faultless. its nice to feel like your estate agents have your back.
May 22, 2024
Unprompted review
Reply from Gowland White
Thank you Sarah for your 5 star review, we appreciate your great feedback and that you felt we were looked after well.
Stockton branch
We used them and found them dreadful… no contact in 3 weeks with reviews or info for property’s we were looking for. No info of us requiring a EPC certificate until after us signing the contract.. I would recommend you stay well clear of this company if you intend selling.. very disappointed with them…
June 5, 2024
Unprompted review
Reply from Gowland White
I am so sorry to read your review and would like to the opportunity to look into the issues you had during your time of marketing with ourselves. Feedback is extremely important to us and it is rare we receive a negative review. If you would kindly email jodeneschofield@gowlandwhite.co.uk so that I may have the opportunity to discuss your issues with our Sales Team and come back to you. Thank you.
House sale
Can't recommend Gowland & White enough, absolutely fantastic staff very professional kept me informed every step of the way. No hassle at all only contacted me when they needed to would definitely use them again wouldn't go anywhere else.
August 1, 2023
Unprompted review
Reply from Gowland White
Thank you for your 5 star review and comments.
Gowland white where outstanding from…
Gowland white where outstanding from start to finish with the photo and all the amazing staff keeping me updated with every step of the sale
May 24, 2024
Unprompted review
Reply from Gowland White
Thank you for your 5 star review. Very much appreciated.
Great service throughout the process
Valuation was completed promptly and good suggestions made before the property was photographed.
Clare and Abby at Yarm were very professional and helpful, nothing was too much trouble. They both definitely went above and beyond what was expected and I wouldn’t hesitate to recommend this company!
February 2, 2024
Unprompted review
Reply from Gowland White
Thank you so much for your lovely review and recognition of Abby and Clare going 'above and beyond' - much appreciated.
Andy king Great service from start to finish
Great service from start to finish
April 12, 2024
Unprompted review
Reply from Gowland White
Thank you for your 5 star review - very much appreciated.
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