Gowland White Reviews 

192
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them smoothly through property sales and purchases. Buyers and sellers note that team members are always approachable, offering wonderful advice and reassurance during tricky moments. Consumers often mention that communication and weekly updates are handled brilliantly, ensuring a seamless and nearly stress-free process from start to finish. People deeply appreciate the prompt responses to queries, thorough explanations, and dedicated support provided by everyone involved throughout the entire journey. Reviewers consistently state they would gladly recommend these services to friends and family without hesitation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting a professional, friendly, and supportive... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional and... See more

Customer service

Users describe positive interactions with customer service, highlighting that communication is brilliant and... See more

Response time

Clients share positive opinions on response time, highlighting prompt and efficient communication. Reviewers... See more

Customer communications

Consumers find contact to be positive and consistently responsive. Reviewers highlight that the sales team is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more

Company replied

Rated 5 out of 5 stars

We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more

Company replied

Rated 5 out of 5 stars

The sales team were fantastic, especially Demi Wanless. So helpful, guiding us through the purchase of a property and happy to assist with queries at any time. We were kept updated at every stage of t... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more


Company details

  1. Real Estate Agents

Written by the company

Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(192)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Our experience with Demi and gowland…o

Our experience with Demi and gowland and white was 1st class. We didn t experience a single problem. They took care of everything from putting house up for sale to completion of sale. Highly recommend their service

April 3, 2024
Unprompted review
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Reply from Gowland White

Thank you so much for your review!

Rated 5 out of 5 stars

Stockton Branch

We recently purchased a property through the team in Stockton On Tees. The team were very friendly and helpful with all questions and enquiries and I would be happy to use them again in the future.

February 29, 2024
Unprompted review
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Reply from Gowland White

Thank you for your kind words

Rated 5 out of 5 stars

The staff at the Stockton on Tees…

The staff at the Stockton on Tees branch were excellent, gave good advice and good communication throughout regarding the 3 sales that I have had in the last 18 month

March 4, 2024
Unprompted review
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Reply from Gowland White

Thank you for your review and continued business!

Rated 5 out of 5 stars

Outstanding service

Outstanding service from start to finish when selling our house. The photos were very professional and marketing was excellent. The staff are all very professional, helpful and worked tirelessly to achieve the best price for us. We wouldn't hesitate to use their services again and recommend whole heartedly to others.

February 12, 2024
Unprompted review
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Reply from Gowland White

Thank you for kind words

Rated 5 out of 5 stars

Friendly staff

They did all the viewings on the property. Kept up to date with all viewings, feedback from viewings and offers on the property.

February 1, 2024
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review. Very much appreciated.

Rated 3 out of 5 stars

Not all a smooth move

At the beginning of the process all staff were extremely helpful and approachable, however as the sale of the property progressed I think they forgot that I was the client and paying the bill NOT the buyer of the property, moving day and several calls asking when I would be out of the property as it was no longer mine! This was prior to money completing being exchanged and key hand over.

January 26, 2024
Unprompted review
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Reply from Gowland White

Hello Haley, we are sorry you felt unhappy with the process on the day you were moving. I note your sale completed early during the morning and your Buyers were hoping to have the afternoon to move in but you were not ready for them to do so until late afternoon. We appreciate there is so much to do on moving day and a full morning to do this can be challenging however, your Buyers were within their rights to be chasing access during the course of the afternoon so that they could commence their moving in. This is generally standard on completion day. With regards to 'money completing' - Solicitors transfer any funds due to a Seller after completion and this isn't always the same day you complete, part of the process that is out of our control. We hope you have now settled into your new home and wish you the best for the future.

Rated 5 out of 5 stars

Excellent

Excellent.
The easiest property sale I have ever experienced. The staff are all polite, friendly and helpful and keep on top of the sale from beginning to end. We would definitely use Yarm Gowland White again and can highly recommend.

January 19, 2024
Unprompted review
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Reply from Gowland White

Thank you so much for your 5 star review fo our Yarm Branch. Very much appreciated.

Rated 5 out of 5 stars

Excellent service level

Excellent service level. Ellie kept us informed throughout the whole process.

December 8, 2023
Unprompted review
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Reply from Gowland White

Thank you for your review Natalie. Much appreciated.

Rated 5 out of 5 stars

The Gowland White team made this an…

The Gowland White team made this an easy process selling our mums home.
They set up a WhatsApp group to enable my sister and I to both discuss with them in a forum - an excellent idea!
Thank you team GW. It was a difficult time, but you helped us both all of the way.

November 30, 2023
Unprompted review
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Reply from Gowland White

Thank you so much for your lovely reivew. We are happy the systems we have in place helped with communication.

Rated 5 out of 5 stars

Highly recommend! 😊

I bought my home through Gowland White in Yarm! Clare was so helpful all the way through the process, always keeping me informed each step of the way. Highly recommend! 😊

December 4, 2023
Unprompted review
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Reply from Gowland White

Thank you very much for your 5 star review. Clare appreciates you acknowledging her help. Apologies for late acknowledgement.

Rated 5 out of 5 stars

Fantastic team at gowland white

As a buyer the sales team couldn't of done more for us very helpful and always answered any queries we had. Thank you Demi, Ellie and Nicola for looking after us if we ever decided to sell I'd use gowland white without hesitation.

September 23, 2023
Unprompted review
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Reply from Gowland White

Thank you for your lovely 5 star review. Much appreciated.

Rated 5 out of 5 stars

5 Star Gowland White

This is the second time I have used Gowland White, albeit 13 years apart. The service is fabulous, the price is fair and they help put you in touch with solicitors.
By fair and away the best attribute is the girls and their communication. They were fabulous with me. I didn't once have to chase anything, they send out constant updates, were available for advice and also to chat when I needed guidance. They are an incredibly slick team. If someone is off, then someone else picks up the emails and provides a response. All of the staff are incredibly friendly and walk you through the stages of the selling process to put your mind as ease. Even the initial valuation was better than a competitor we had round for a comparison quote. Gowland White came prepared, had researched the area and brought information round of other similar houses in the area and shared those selling prices so that we could make an informed decision. When we agreed on a price, Gowland White suggested we go a little higher. They were going to get the same commission either way, but it was nice to see that they wanted us to sell for higher to make more money. That certainly wasn't the experience with the other local estate agent.
I would very much recommend Gowland White, and I personally would now not go anywhere else.
Thank you to Demi, Abby, Jodene, Nicola Tams and Nicola Bartliff.

Karl Gray

September 20, 2023
Unprompted review
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Reply from Gowland White

Thank you very much for your lovely review Karl. Appreciated. Apologies for late acknowledgement.

Rated 5 out of 5 stars

A brilliant service from a professional…

A brilliant service from a professional team at Gowland and white in Stockton . I have previously used the letting team in Yarm who gave a very good service too . Thankyou especially to Demi who was always a pleasure to deal with and went above and beyond to secure a difficult sale . I would strongly recommend this lovely team at Gowland and White . Many thanks to all of you . Sue A .

September 9, 2023
Unprompted review
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Reply from Gowland White

Thank you very much for your review. Apologies for late acknowledgement. Demi appreciates your comments.

Rated 5 out of 5 stars

The best estate agent experience I have ever had

Great local knowledge and proactivity. The team (Abby in particular) went above and beyond to ensure the sale process went smoothly - they were always available to help and took a lot of the usual pain of selling a house away (though it is never easy!). Thanks all - highly recommended.

September 14, 2023
Unprompted review
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Reply from Gowland White

Thank you for your comments and 5 star review Adam - much appreciated.

Rated 5 out of 5 stars

Gowland White an absolute pleasure

Gowland White have been absolutely wonderful to work with. They were managing my property for nearly 20 years and have always been very good at keeping me informed and sorting out issues and being great to talk to if I ever had any issues. Thank you for all your wonderful help over the years! An absolute pleasure.

August 30, 2023
Unprompted review
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Reply from Gowland White

Thank you for your review and 5 stars - our Lettings Team appreciate your comments.

Rated 5 out of 5 stars

Really good service the staff were…

Really good service the staff were amazing kept both parties informed at all times would definitely recommend this company to everyone thank you for all you did for us

June 30, 2023
Unprompted review
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Reply from Gowland White

Thank you for your review Dawn.

Rated 5 out of 5 stars

A fantastic service from start to…

A fantastic service from start to finish. The team at GW have been hugely persistent and resilient in the toughest of times. Abby was always over communicative and gave confidence at every opportunity. Do not hesitate to use Gowland White as your Estate Agent.
The wider team gave incredible support, messages were always passed on and calls returned.

August 14, 2023
Unprompted review
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Reply from Gowland White

Thank you for your review and 5 star rating Damon. We are so pleased we got your sale across the line despite the challenges that arose. Abby went above and beyond to support so thank you for acknowledging this.

Rated 5 out of 5 stars

5* Service

I recently used Gowland White in Yarm for the sale of my property. I would 100% recommend Gowland White to anyone. The staff are super friendly, professional and empathetic. I was kept up to date throughout the process without any need to chase. Thank you for making the process smooth sailing and stress free.

July 28, 2023
Unprompted review
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Reply from Gowland White

Thank you for your 5 star rating and review Vicky. Much appreciated.

Rated 5 out of 5 stars

Amazing service

After a terrible experience with a previous estate agent I came to Gowland and White highly stressed and hoping for a quick sale so we didn’t lose another house we had put an offer in. Within 48 hours our home was listed with them and they gave us an incentive to use and trust them. The property was sold in less than a fortnight with the first viewer offering full asking price. They were not only helpful in selling the property, but they supported me through the whole process behind the scenes too. Keeping in regular contact, chasing both mine and the buyer’s solicitors for updates and pushing the sale through. They gave me advice throughout and advocated for me. I can’t recommend them enough, nor can I thank them for getting the sale so quickly so we haven’t lost our dream home!

July 31, 2023
Unprompted review
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Reply from Gowland White

Thank you for your lovely review Amy. Much appreciated.

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