Gowland White Reviews 

192
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them smoothly through property sales and purchases. Buyers and sellers note that team members are always approachable, offering wonderful advice and reassurance during tricky moments. Consumers often mention that communication and weekly updates are handled brilliantly, ensuring a seamless and nearly stress-free process from start to finish. People deeply appreciate the prompt responses to queries, thorough explanations, and dedicated support provided by everyone involved throughout the entire journey. Reviewers consistently state they would gladly recommend these services to friends and family without hesitation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting a professional, friendly, and supportive... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional and... See more

Customer service

Users describe positive interactions with customer service, highlighting that communication is brilliant and... See more

Response time

Clients share positive opinions on response time, highlighting prompt and efficient communication. Reviewers... See more

Customer communications

Consumers find contact to be positive and consistently responsive. Reviewers highlight that the sales team is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gowland white have recently sold two of our properties, whilst purchasing another. The whole team at the Stockton branch were fantastic to deal with, Demi was our day to day contact, Demi linked in... See more

Company replied

Rated 5 out of 5 stars

We've finally sold our house!! Despite many curveballs, a long chain, difficult circumstances and the law in England offering no certainty for sellers, Clare Smith at Yarm branch made it happen!! We w... See more

Company replied

Rated 5 out of 5 stars

The sales team were fantastic, especially Demi Wanless. So helpful, guiding us through the purchase of a property and happy to assist with queries at any time. We were kept updated at every stage of t... See more

Company replied

Rated 5 out of 5 stars

From start to finish we were looked after from beautiful photos and selling our house so quickly .Absolutley first class staff through out our sale and we were up to date with everything Thankyou so... See more


Company details

  1. Real Estate Agents

Written by the company

Gowland White are Chartered Surveyors and award winning estate agents in Yarm and Stockton on Tees, specialising in residential property sales and lettings services. Established since 1988.


Contact info

4.8

Excellent

TrustScore 5 out of 5

192 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(192)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

A first class Estate Agent

Absolutely brilliant service from all the team at Gowland White!

After a poor experience, and a wasted and frustrating few months trying to sell our late father's property through the local branch of a national Estate Agency chain, we decided to try a fresh approach. We are so glad that we did.

Demi, Jodene, Magda, Nicola and all the support team were absolutely first class, from the initial visit, through the marketing process, and then successfully completing the sale. They were all helpful, friendly, and did everything they promised they would do promptly and efficiently. Communication was first rate, and they achieved a quick sale and our full asking price, thanks to their database of contacts, and effective marketing.

It was really heartening to receive such a first rate service. We won't hesitate to recommend them to family and friends, and will certainly use them again ourselves should the opportunity arise.

July 28, 2023
Unprompted review
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Reply from Gowland White

Thank you for your lovely review Russell - we very much appreciate your kind words and are all so pleased we secured you a buyer quickly and the sale didn't take too long to go through to completion.

Rated 5 out of 5 stars

I recently completed the sale of a…

I recently completed the sale of a property using Gowland White via their Stockton branch. They were very efficient in dealing with every aspect of the sale, keeping me up to date every step of the way. Demi and the team worked tirelessly over a long period of time, exercising patience and good judgement to keep things on track. Each time I rang the office, it didn’t matter who answered the phone they were always very friendly and helpful, always ringing me back if had left a message. I would highly recommend Gowland White and would have no hesitation in using them again in the future. Thanks again.

July 19, 2023
Unprompted review
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Reply from Gowland White

Thank you for your lovely review David. Very much appreciated.

Rated 5 out of 5 stars

Abbey and Team at Yarm branch…

Abbey and the team at the Yarm branch were fantastic from the very start of the process right through to completion. Considering that we lived 3hrs away from the property and we were selling the property on behalf of our father, the team at G&W provided a quality on hand service every step of the way. The recommendations and advice by the team at every stage were first class. I can’t thank them enough for their professionalism and discrete manner applied throughout. I would recommend the team to others without hesitation. John MacDonald July 2023

July 26, 2023
Unprompted review
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Reply from Gowland White

Thank you for your review John - we are so pleased to you were happy with the level of support you received from Abby and the Sales Team.

Rated 5 out of 5 stars

5/5 for Gowland White and especially…

5/5 for Gowland White and especially their Senior Property Consultant - Demi Wanless for selling our house. Excellent communication throughout, would 100% recommend.

July 26, 2023
Unprompted review
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Reply from Gowland White

Thank you for your lovely review Phil. Much appreciated.

Rated 5 out of 5 stars

Brilliant service

We completed the purchase of our first home last week and I can honestly say it was a pleasure dealing with Gowland White. Not knowing what to expect with it being our first home, everyone of the team that we delt with were brilliant with explaining what was happening, and what would happen next. I couldn't recommend them more. Really friendly and personable.
Thank you team!

July 14, 2023
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave a review Richard. We are pleased your experience of buying your first home was a positive one and you appreciated the support you received from our Sales Team.

Rated 5 out of 5 stars

Selling my late sisters property was…

Selling my late sisters property was rather complicated this was made a lot easier and stress free thanks to Demi and the Team. Their advice and professionalism was amazing and of great help to me. I would strongly recommend Gowland & White to anyone buying or selling their property.
With many thanks Pat Smith

June 29, 2023
Unprompted review
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Reply from Gowland White

Thank you for your review and kind comments Tony, much appreciated.

Rated 5 out of 5 stars

Thank you to Gowland and White for a…

Thank you to Gowland and White for a trouble free sale of our property we found all the staff very helpful and friendly and a special thanks to Demi for all her good advice
Heather Bassett

June 23, 2023
Unprompted review
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Reply from Gowland White

Thank you for your 5 star rating and lovely review Heather. Very much appreciated.

Rated 5 out of 5 stars

Can’t thank Gowland and White enough…

Can’t thank Gowland and White enough for the efficient sale of my property. Always a quick response to any of my queries.

June 27, 2023
Unprompted review
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Reply from Gowland White

Thank you for your 5 star rating and for taking the time to leave a review. Very much appreciated.

Rated 5 out of 5 stars

Great estate agents

Great estate agents. Communicated always which is needed in a house sale, efficient and always accessible. Would definitely recommend.

April 14, 2023
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review Helen. Much appreciated.

Rated 5 out of 5 stars

Excellent service from Demi and the…

Excellent service from Demi and the team. Demi went above and beyond to make our house move and sale as seamless as possible. Regular updates kept us well informed giving me full confidence that things were being dealt with in a professional and well managed manner. It was the most easiest and least stressful house sale I have done and would highly recommend Gowland White. Thank you Demi and Team

December 13, 2022
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review and lovely feedback. Very much appreciated.

Rated 5 out of 5 stars

Highly recommended

Excellent communication from start to finish. All the staff were absolutely brilliant at keeping us informed with feedback and updates but it was Demi who we dealt with mostly and she was brilliant. Would highly recommend if you want efficient and helpful service.

February 3, 2023
Unprompted review
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Reply from Gowland White

Thank you for your great review. Your feedback has been passed on to Demi. Appreciated.

Rated 5 out of 5 stars

5 out 5

Rated 5 out of 5 stars
Updated 11 Feb 2023
Gowland & White - a pleasure to deal with.
Gowland & White are a pleasure to deal with, the staff are very friendly & helpful.
I am particularly very grateful for the help & support Abby gave me in what is notoriously a very stressful time!
Thank you Abby!

March 29, 2023
Unprompted review
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Reply from Gowland White

Thank you for your 5 star review and recognition of the support Abby gave you during the process. Much appreciated.

Rated 5 out of 5 stars

Service with a smile

We cannot speak highly enough of the level of friendly service received from Nicola and Demi at the Stockton office. Demi in particular went out of her way literally to visit our property on a couple of occasions to check on matters. Nicola was first class on reporting on the progress of our eventual sale.
highly recommend the services of Gowland White in Stockton on Tees

February 1, 2023
Unprompted review
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Reply from Gowland White

Thank you so much for your lovely review - very much appreciated.

Rated 5 out of 5 stars

Highly recommended

Having waited for over a year to find our new home it finally happened.

We had plenty of interest and offers but couldn’t make the move until we had a place to move too.

Thankfully we had very patient buyers.

We would also like to thank Clare Smith, Abby Metcalfe and Demi Wanless for also being very patient and helpful with the whole process from start to finish. (It was a long road with a few twists and turns 😆)

November 30, 2022
Unprompted review
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Reply from Gowland White

Thank you so much for your 5 star review and showing appreciation to Clare, Abby and Demi. Happy new home !

Rated 5 out of 5 stars

First-class service

I dealt with Nicola (and sometimes Demi) in the Stockton branch of Gowland White as a buyer, and the service was first class. Nicola kept me up to date every step of the way, and was fast and efficient at getting messages to and from the vendor. There was an unforseen issue which arose during the searches, but Nicola handled it all amazingly. Thanks to the team for making a chewy process as straightforward as possible.

January 26, 2023
Unprompted review
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Reply from Gowland White

Thank you so much for your lovely review. Your feedback has been given to Nicola and Demi who truly appreciate your comments.

Rated 4 out of 5 stars

Selling a property

It was a pleasure to sell our home through them, always positive and communicated in a timely manner

February 3, 2023
Unprompted review
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Reply from Gowland White

Thank you for taking the time to leave a review Mandy.

Rated 5 out of 5 stars

Gowland & White - a pleasure to deal with.

Gowland & White are a pleasure to deal with, the staff are very friendly & helpful.
I am particularly very grateful for the help & support Abby gave me in what is notoriously a very stressful time!
Thank you Abby!

January 10, 2023
Unprompted review
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Reply from Gowland White

Thank you Katie for your lovely review and your mention of the support Abby gave you - your comments have been passed on. :)

Rated 5 out of 5 stars

Excellent estate agents

From start to finish my experience was fantastic! Gowland White members of staff were always very helpful, friendly and always went that extra mile.

I would always recommend them they’re all so friendly and supportive and feedback from them is fantastic.

January 27, 2023
Unprompted review
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Reply from Gowland White

Thanks Samantha. Your review is really appreciated.

Rated 5 out of 5 stars

Positive House Sale Experience

Recently sold a house with Gowland White and I'm pleased to say it was a very positive experience. In particular, the ongoing communication and updates around viewings were excellent. Once we found a buyer the process went smoothly from there. Would very much recommend them if you need to sell a house in the area.

January 4, 2023
Unprompted review
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Reply from Gowland White

Thank you for the great review. We're really pleased that everything went so well.

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