Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
Company replied
I ordered the stove from Gr8Fires, having looked at a number of wood burners elsewhere online. They had a good price, including delivery, and we liked the style of the stove. Website was easy to u... See more
Company replied
Company details
- Wood Stove Shop
- Decoration and Interior Design Store
- Fireplace Store
- Gas Shop
- Living Room Furniture Store
- Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delivered on day specified well…
delivered on day specified well packaged & no fuss service
March 9, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your order was delivered on the day specified and that you were happy with the packaging and overall service.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Pipe came dented and then replacement…
Pipe came dented and then replacement was dented too
March 9, 2026
Reply from Gr8 Fires
Thank you for your feedback.
We’re very sorry to hear that both the original pipe and the replacement arrived dented. This is clearly not the standard we aim to provide, and we understand how frustrating this must be.
We appreciate you bringing this to our attention and will ensure it is looked into further.
Aoife
GR8 Fires
Fire lovely arrived on time just ashame…
Fire lovely arrived on time just ashame price reduced by £50 now
March 3, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your fire arrived on time and that you’re pleased with it. We’re sorry to hear your concern regarding the price change after purchase, and we understand that can be frustrating.
Thank you for your feedback and for choosing GR8 Fires.
Aoife
GR8 Fires
Baxi burnall grate
a very reliable firm ,the material is always good quality and lasts well
March 4, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you find us reliable and are happy with the quality and durability of the materials.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Excellent
Excellent, when I phoned for help they resolved my problem instantly. Quick delivery
March 6, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear our team were able to resolve your issue quickly and that you were pleased with the fast delivery.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
From initial order to delivery GR8…
From initial order to delivery GR8 fires have been superb.
Products are very good and as described
Well done definitely use and recommend
March 5, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your experience from order to delivery was superb and that you’re happy with the product and description. We really appreciate your recommendation.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
QUICK, EASY, EFFICIENT AND WALLET FRIENDLY.
March 4, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you found the service quick, easy, efficient, and good value.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great and quick service
March 4, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were happy with the great, quick service.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great fire for my media wall
Great fire for my media wall, slightly slow delivery which was changed 3 times, however fire arrived well packed and ready to go.
February 27, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with your media wall fire and that it arrived well packed and ready to go. We’re sorry the delivery date changed a few times and appreciate your patience with this.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Ezee glow grand Zara
Brought a Ezee glow grand Zara electric fire and recess fitted it in a hand made wooden fire place with cupboards either side.
It looks absolutely amazing and really makes a statement as you enter the room
Fire works brilliantly and such an amazing price
March 11, 2026
Unprompted review
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your Ezee Glow Grand Zara electric fire looks amazing in your media wall setup and really makes a statement in the room. It’s also great to know you’re happy with how well it’s working and the value for money.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re happy with your fire and the fast delivery.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Excellent customer service
Excellent customer service, order arrived on time, kept informed throughout. Always quality products.
March 3, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you were happy with the service, that your order arrived on time, and that you were kept informed throughout. It’s also great to know you continue to be pleased with the quality of our products.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
I would highly recommend this company
I would highly recommend this company, I had a very good experience and a very professional company thank you.
March 2, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you had a very good experience and found our service professional. We really appreciate your recommendation.
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Amazing product at a very reasonable…
Amazing product at a very reasonable price. Every thing was delivered with care.
March 2, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re pleased with the product, the value for money, and that everything was delivered with care.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re happy with the quality of the product and the quick delivery.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
You know that it would be untrue
You know that it would be untrue
You know that I would be a liar
If I was to say to you
Girl, we couldn't get much higher
Come on, baby, light my fire
Come on, baby, light my fire
Try to set the night on fire
March 2, 2026
Reply from Gr8 Fires
Thanks for your review!
We hope your Mazona Warwick enjoys The Doors as much as you do — though we can’t promise it’ll start singing along.
Thanks for choosing GR8 Fires.
Aoife
GR8 Fires
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you found our website easy to use and that your delivery was super fast. We really appreciate your 10/10 rating!
Thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Spare part
From ordering ( spare part ) to it being delivered seemed no time at all, could not fault.
March 2, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear your spare part order was delivered so quickly and that everything went smoothly from order to delivery.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
We had to wait for the item to come…
We had to wait for the item to come back in stock but so glad we did.
Took abit longer than the 1 hour and half to put together but the instructions were as ok to follow
Built well and looks great with the fire
Thanks
February 27, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you’re glad you waited for the item to come back into stock and that you’re happy with how it looks once built. It’s also great to know the instructions were helpful enough to follow and that you’re pleased with the overall quality.
We really appreciate your feedback and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
Great customer service from GR8
Great customer service from GR8. Very pleasant to chat with and they had exactly what I needed and sent it straight away. all arrived really well packaged and perfect. Thank GR8. WQasn't the first time I had used you, and it certainlt won't be the last. A*****
February 27, 2026
Reply from Gr8 Fires
Thank you very much for your review.
We’re delighted to hear you had a great experience with GR8, found the team pleasant to deal with, and that your order arrived quickly, well packaged, and exactly as expected. It’s also lovely to hear you’ve used us before and plan to again.
We really appreciate your continued support and thank you for choosing GR8 Fires.
Aoife
GR8 Fires
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