Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
Company replied
I ordered the stove from Gr8Fires, having looked at a number of wood burners elsewhere online. They had a good price, including delivery, and we liked the style of the stove. Website was easy to u... See more
Company replied
Company details
- Wood Stove Shop
- Decoration and Interior Design Store
- Fireplace Store
- Gas Shop
- Living Room Furniture Store
- Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you're pleased with the quality of the product and found it easy to assemble.
Aoife GR8 Fires.
Excellent
Used to buy original fire. Used a few time for spares. Always an excellent service.
Fantastic value for money.
June 10, 2026
Reply from Gr8 Fires
Thank you for your continued support and for taking the time to leave such a great review. We're delighted to hear that you've had excellent service. We look forward to helping you again in the future.
Aoife GR8 Fires.
Reply from Gr8 Fires
Thank you for your kind review. We are happy to hear you are pleased with the service.
Aoife GR8 Fires
Very Good AGAIN
June 9, 2026
Reply from Gr8 Fires
Thank you for your review and for choosing us again. We're delighted to hear that you've had another very positive experience with us.
Aoife GR8 Fires
Delivered fast
June 9, 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order was delivered quickly and that you were happy with the service. We appreciate your feedback and hope to assist you again in the future.
Aoife GR8 Fires
Easy to order
Easy to order, fast delivery. Although it says free delivery on the front page, there was surcharge as I live in the Highlands, still past of the UK mainland.
June 9, 2026
Reply from Gr8 Fires
Thank you for your feedback. We're pleased to hear that you found the ordering process easy and that your delivery arrived quickly.
We also appreciate your comments regarding the delivery surcharge. While certain Highland and remote postcode areas can incur additional courier charges, we understand how this may be frustrating, especially when you're located on the UK mainland.
Your feedback is valuable, and we'll ensure it is passed on to the relevant team for review.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your fantastic review. We're delighted to hear that you found us great to deal with and that you would use us again. Your kind words and support are greatly appreciated, and we look forward to helping you with any future purchases.
Aoife GR8 Fires
Product A1 delivery was vague but not…
Product A1 delivery was vague but not your fault, courier over subscribed with deliveries but product is excellant.
June 8, 2026
Reply from Gr8 Fires
Thank you for your review. We're delighted to hear that you're pleased with the quality of the product and that it met your expectations. We appreciate your understanding regarding the delivery updates.
While we work closely with our courier partners, delays and communication issues can occasionally occur during particularly busy periods. Thank you for your patience.
Aoife GR8 Fires
The product is good quality HOWEVER..
The product is good quality.
My only issue is that if the item isn’t suitable, you have to return it at your expense to Northern Ireland. However they are an England based company.
June 8, 2026
Reply from Gr8 Fires
Thank you for your feedback. We appreciate you taking the time to share your experience.
Although Gr8 Fires is based in England and our dispatch warehouses are based in England, our returns address is in Northern Ireland.
We do try to make this clear in our returns information before purchase, but we appreciate that return postage can be frustrating. Your feedback is useful and will be taken into account as we continue to review our returns process.
Thank you again for your order and for leaving a review.
Reply from Gr8 Fires
Thank you for your review. We're delighted to hear that you're pleased with the finished product. Thank you for choosing us, and we appreciate your feedback.
Aoife GR8 Fires
arrived on time,everything correct
arrived on time,everything correct, no damage,fitted easily,polite and helpfull on the phone. thank you.
June 5, 2026
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you're happy with both our service and your purchase. Your feedback is greatly appreciated, and we thank you for choosing us. We look forward to serving you again in the future.
Aoife GR8 Fires
Easy to deal with items delivered on…
Easy to deal with items delivered on time at a good price
March 31, 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order was delivered quickly and that you were happy with the service. We appreciate your feedback and hope to assist you again in the future.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. Your feedback is greatly appreciated, and we thank you for choosing us.
Aoife GR8 Fires
Would definitely recommend
Clear concise website and easy to order. Particular impressed with delivery, I was kept well informed, was provided with a small window for delivery which was fulfilled on time, product is as expected and of good quality
June 4, 2026
Reply from Gr8 Fires
Thank you for your wonderful review. We're delighted to hear that you found our website clear and making the ordering process straightforward. It's especially pleasing to know that you were impressed with the delivery service. We're also glad that the product met your expectations and that you're happy with its quality.
Thank you for choosing us, and we look forward to serving you again in the future.
Aoife GR8 Fires
Good product
Good product, easy to fit.
Only criticism is with quality control. The threaded rod wouldn't go into the welded nut easily. The nut should have been taped out properly.
June 4, 2026
Reply from Gr8 Fires
Thank you for your review and for your positive comments about the product and ease of installation.
We're sorry to hear you experienced an issue with the threaded rod and welded nut during assembly. This is certainly not the standard we aim for, and your feedback has been passed on to our quality control team for review.
We appreciate you bringing this to our attention and are pleased that, despite this issue, you were able to complete the installation successfully. Thank you again for choosing Gr8 Fires.
Christine
gr8fires team
Excellent Service
First Fire arrived damaged however, excellent reaction from the Company with immediate replacement sent. The support staff, and specifically Brogen, were both professional and courteous. Yet to install the fire.
June 1, 2026
Reply from Gr8 Fires
Thank you for your review. We're sorry your original fire arrived damaged, but we're pleased we could resolve the issue quickly with a replacement. It's great to hear that Brogen and our support team provided professional and courteous service.
We hope the installation goes smoothly and that you're delighted with your new fire.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with both our service and delivery. Your feedback is greatly appreciated.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. Your feedback is greatly appreciated.
Aoife GR8 Fires
Great company to deal with
May 27, 2026
Reply from Gr8 Fires
Thank you for your kind review. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order was delivered quickly and that you were happy with the service. We appreciate your feedback and hope to assist you again in the future.
Aoife GR8 Fires
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.