Absolutely love the fire, but the whole process of buying this wonderful, extremely good value for money fire, has been first rate. An invoice telling you when to expect to delivery and phone numb... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great that the fireplace was already assembled and that sold it for me! But also because it looks great and looks exactly like the picture. The delivery service was ok despite delivery being free but... See more
Company replied
Clear website and ordering process. Prices seem fair and product quality good. Delivery fairly good but all delivery companies are very often hit and miss in terms of punctuality - as this order was i... See more
Company replied
I ordered the stove from Gr8Fires, having looked at a number of wood burners elsewhere online. They had a good price, including delivery, and we liked the style of the stove. Website was easy to u... See more
Company replied
Company details
- Wood Stove Shop
- Decoration and Interior Design Store
- Fireplace Store
- Gas Shop
- Living Room Furniture Store
- Stove Builder
Information provided by various external sources
GR8Fires, a leading UK supplier of Woodburning Stoves, Multi-Fuel Stoves and Fireplaces. Lowest Prices Guaranteed with Fast UK delivery.
Contact info
Ariane 19, B79, Tamworth, United Kingdom
- www.gr8fires.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
super service
May 26, 2026
Reply from Gr8 Fires
Thank you for your kind review. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order was delivered quickly and that you were happy with the service. We appreciate your feedback and hope to assist you again in the future
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your review. We're glad to hear you're happy with our service so far. We hope the stove meets your expectations once fitted, and we look forward to hearing how you get on with it. If you need any assistance in the meantime, we're here to help.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with our service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
We bought the Ezee Glow Cresent…
We bought the Ezee Glow Cresent Electric free standing stove 1.9kw.
Grate communication from seller and courier DPD, arrived quickly and no issues.
The item is really well made, looks great, fire looks really effective and works brilliantly. Overall very pleased and would definitely recommend. 5*
June 3, 2026
Unprompted review
Reply from Gr8 Fires
Thank you for your great review. We're really pleased to hear you're happy with your Ezee Glow Crescent electric stove and that delivery and communication were smooth. It's great to know you're enjoying the look, build quality, and performance. We really appreciate your recommendation and 5* rating.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with both our service and delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
Very good delivery
Very good delivery. Wood burner looks fantastic not yet fitted. But looking forward to lighting it up.
May 22, 2026
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with both our service and delivery.
We hope the stove meets your expectations once fitted, and we look forward to hearing how you get on with it. If you need any assistance in the meantime, we're here to help.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that Kane was helpful and obliging when you spoke with him. We’ll be sure to pass on your kind feedback. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Aoife GR8 Fires
Had just the part I needed for our not…
Had just the part I needed for our not so common wood stove and delivered promptly. Item (glass for door) packaged very well to prevent breakage.
May 21, 2026
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that we were able to supply the exact part you needed for your stove and that it arrived promptly. We really appreciate your feedback and hope to be able to help you again in the future.
Aoife GR8 Fires
Service is very good and product…
Service is very good and product exactly as described.
May 21, 2026
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with our service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
Self build 60" media wall/fireplace
dispatched promptly, tracking available, fantastic self build kit. Love the electric fire 🔥 Nothing negative to say.
Cheers Gr8 fire guys 👍🏻
May 21, 2026
Reply from Gr8 Fires
Thank you for your fantastic review. We're delighted to hear that your kit was dispatched promptly, that tracking kept you updated, and that you're enjoying the self-build experience. It's great to know you're loving the electric fire too. We really appreciate your support and kind words, and we're glad everything met your expectations. Enjoy your fire, and thanks again from the team.
Aoife GR8 Fires
Easy to order and kept informed…
Easy to order and kept informed throughout the whole delivery process.
May 20, 2026
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with both our service and delivery. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
excellent value I would normally…
excellent value I would normally purchase from my local supplier which would cost a lot more than the price I paid from you
May 19, 2026
Reply from Gr8 Fires
Thank you for your kind review. It's great to know you're happy with your purchase, and we really appreciate you taking the time to share your feedback. We hope to serve you again in the future.
Aoife GR8 Fires
Well priced and delivered very quickly
Well priced and delivered very quickly. No issues at all with my order.
May 18, 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order was delivered quickly and that you were happy with the service. We appreciate your feedback and hope to assist you again in the future.
Aoife GR8 Fires
Reply from Gr8 Fires
Thank you for your kind review. We're delighted to hear that you were pleased with our service and fires. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Aoife GR8 Fires
Fast delivery
Fast delivery, great product. Only issue is getting it in, 25st is hard to move. Had to buy a pallet truck
May 18, 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that your order arrived quickly and that you're happy with the product. We appreciate your feedback regarding the weight and handling—at 25st, we understand it can be challenging to move and may require additional equipment, as you've noted. Thank you for sharing your experience, and we hope you enjoy your product.
Aoife GR8 Fires
Delivery went well.
Delivery went well.
Haven't fitted the fire yet so can't comment on the product!
May 15, 2026
Reply from Gr8 Fires
Thank you for your review. We're pleased to hear that delivery went smoothly. We hope the fire meets your expectations once fitted, and we’d be happy to help if you need anything in the meantime. Thank you for choosing us.
Aoife GR8 Fires
Poor flame effect
Unfortunately the fire did not match my expectations. Although it looks lovely when not in use, when it is switched on the flames and glow are very weak. Furthermore, the logs stop the light coming through and had to be removed.
February 3, 2026
Reply from Gr8 Fires
Thank you for your feedback.
We're sorry to hear that the fire did not meet your expectations. Flame effects can be quite subjective, and we appreciate that different customers have different preferences when it comes to flame intensity and overall appearance.
Many of our electric fires offer adjustable flame and brightness settings.
We appreciate you taking the time to share your experience, as customer feedback helps both ourselves and future customers when making their selection.
Perfect media wall for my feature for…
Perfect media wall for my feature for my living room.
Quick delivery, clear instructions easy to follow and install
May 13, 2026
Reply from Gr8 Fires
Thank you for your review! We're delighted to hear that your media wall is the perfect feature for your living room and that you were happy with the quick delivery and easy installation. We really appreciate your feedback.
Aoife
GR8 Fires
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