I've ordered a product, and it still isn't getting to me. I've email them several times and if not even gotten a word back. Horrible horrible horrible customer service. Plus where is my product?
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See what reviewers are saying
Coming from CHINA, I should’ve known better. The shirts I ordered looked like thin sweatshirt/sweater material. The shirts I RECEIVED looked like Halloween outfits. Or dri-fit workout rejects from Pre... See more
Placed order, never received order confirmation, shipping confirmation, OR THE DRESS. Have reached out via email and Facebook as that is the only contact I can find, and have not heard back. Meanwhi... See more
Grace Karin is my go to shop now for all special occasions. I have an unusual body shape where my torso is shorter, however I'm tall with long legs. It's very difficult for me to find anything that w... See more
Company details
Written by the company
Founded in 2008, GRACE KARIN has dedicated to offering high-quality women's fashion apparel with the principle of "simple and stylish". We strive to provide each customer with a fit tailoring and a stylish collocation that emphasizes details, which helps to bring a comfortable and refined lifestyle. We hope that every woman wearing GRACE KARIN will have a young mindset that can transcend ages. Our style focuses on modern, elegant and simple clothes which are not only suitable for daily but also for party and work. Building a modern and exquisite image is a sincere gift for you.
Contact info
EASEY COMM BLDG 253-261 HENESSY RD WANCHAT HK, 75HG+7H, HongKong, China
- support@gracekarin.com
- www.gracekarin.com
Hasn’t replied to negative reviews
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I didn’t receive my package even after…
I didn’t receive my package even after 1.5 months

Reply from GRACE KARIN
The dress which I bought did not look…
The dress which I bought did not look nice when I received it. Fabric looks very rough. Overall the size of the dress was little big. Iam not very pleased with my purchase.
Quick postage and good quality items
Quick postage and good quality items. As the items were coming from China, I expected low quality materials but have been pleasantly surprised on multiple occasions on the high quality materials. Good sizing as well.

Reply from GRACE KARIN
Excellent quality dresses. Great values.
Bought from them for a few times. Love their dress designs. Quality is much better than other cheap fashion stores. Items arrived in around 1-2 weeks time. Very impressed.

Reply from GRACE KARIN
Thank you for this beautiful dress i…
Thank you for this beautiful dress i like

Reply from GRACE KARIN
Dress looks good but
Dress looks good in pictures. It was little different on hands. The major thing which made me give 3 rating is cloth. Dust is sticking to the cloth. If they can address it , that would be great

Reply from GRACE KARIN
The dresses are beautiful!
The dresses are beautiful!
The material is so soft and flowing and the sizing was spot on.
Gracekarin are awesome and very fast delivery and great customer service.
Highly recommend.

Reply from GRACE KARIN
I ordered a dress from here with a…
I ordered a dress from here with a coupon code so it was only $4...great deal so I didnt even mind the long shipping time. However, about 7 weeks later I checked the tracking and it stated that it had arrived in my mailbox but I didnt receive anything so i reached out to them and all they said was that it had arrived and I should take it up with the post office. The post office was unable to find the package so I reached out to customer care to see if they could resend it but they said no. That sort of bothered me but it was only $4 so I let it go.
Item was cute but even ordering a size…
Item was cute but even ordering a size bigger was still to small
The shipping was a bit slow and the…
The shipping was a bit slow and the dress is slightly bigger (size S is more M to me). Otherwise great, amazing quality and nice material.

Reply from GRACE KARIN
Excellent dress
Very happy with my purchase, good quality dress, I received alot of comments on how it looked, only downside I found was there was no zipper so made it much harder to get on and off, also when laced the back sat crooked. But overall it's a great dress that I'll happily wear again, will purchase from the site again also

Reply from GRACE KARIN
If you're not looking for quality...
If you're not looking for quality, Grace Karin is for you. I received a shirt today that I was ecstatic about. As soon as I pulled it from the packaging, my heart sank. The stitching, my 7 year old is a better seamstress. The fit, terrible. Not to mention how lumpy the front with buttons is. Maybe others have had a better experience but this thing is being sent back to where it came from. Never again.
I love my belt
I love my belt . It so pretty and doesn't look cheap I'm size 14 and got size XL.
i like the grace karin vintage dress
i like the grace karin vintage dress, it have so many choose for the styles and color. i love the flower print vintage dress very much. and special the the Item NO: CL6086. i have bought one, it so beautiful.
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