Grammarly Reviews 

10,458
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, most reviewers were somewhat happy with their experience overall. Customers often find the tool helpful for improving grammar, spelling, and overall writing quality. Many appreciate its effectiveness for various tasks, from school assignments and business content to professional resumes, highlighting its convenience, accuracy, and ease of use. However, a significant number of users express dissatisfaction with the app's functionality and monetization. Many report product accuracy issues, including incorrect corrections, repetitive suggestions, or failing spellcheck, often leading to a frustrating user experience. Frequent interruptions, intrusive pop-ups, and subscription difficulties, such as unexpected charges and challenges in deleting the app, are also common concerns.

What people talk about most

User experience

Customers had ambiguous experiences with user experience, with many finding it helpful for catching basic... See more

Subscription

Users describe negative interactions with subscription, often feeling misled or pressured into commitments... See more

Product

Reviewers mention ambiguous feedback about the product, with some finding it a fabulous and very good tool... See more

Application

People report negative experiences with the app, citing issues such as it stopping working, overcorrecting... See more

Payment

Clients share negative opinions on payment, with many reviewers expressing frustration over unauthorized... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I use Microsoft Edge as a default browser and have the account logged in to it. But every time I need to change the writing tone in the Windows app, it opens the Chrome one instead. Also, fix your... See more

Company replied

Rated 3 out of 5 stars

They call it spellcheck, but it only works 1/6 of the time. Thats it's its whole point, and it fails to do its intended purpose. However, this experience was specifically on the Canva service, as for... See more

Rated 3 out of 5 stars

Constructive Feedback for Grammarly I believe that Grammarly remains one of the most technically competent writing assistants available and has come a long way since it's launch years a... See more

Rated 3 out of 5 stars

I get irritated because I am dyslexic. I have expressive dyslexia and my words are chosen differently to what most would interpret. Grammarly is okay recognising some of my grammar while you speech te... See more


Company details


Contact info

3.3

Average

TrustScore 3.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(10,458)

226 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Its not that good

They call it spellcheck, but it only works 1/6 of the time. Thats it's its whole point, and it fails to do its intended purpose. However, this experience was specifically on the Canva service, as for Google Docs, it works fine. It would also be nice if it worked on Google Slides.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

7-day trial - shut up and take my money

I bought the 7-day trial, and now I feel upset, because as it turns out, it is the money worth... Even "shut up and take my money"-level worth..

But somehow stating that 'it is its money worth' is registered as a grammatical error. Grammarly wants to change it to "not worth the money" the whole time....

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

It used to be a much better option for…

It used to be a much better option for people with issues like dyslexia. Unfortunately, salespeople have determined that allowing you to make mistakes will increase sales. There are far better options out there. What started as a great idea because spell check was designed for normies has now become just another tool to squeeze money out of you without giving you real control over your communication capabilities. Rather than correcting blatant spelling issues, they would try to coerce you to buy a premium package that does not match up to advertised outcomes!

January 10, 2026
Unprompted review
Rated 4 out of 5 stars

Excellent analysis tool but not an editor

Excellent analysis tool, but not an editor.
I used Grammarly Pro during the trial period and received excellent results for small blocks of data. My use, during the end-of-year holiday season, extended outside the trial period due to the calendar timing. I discovered, however, that its current design does not allow it to edit large amounts of existing text efficiently AFTER extensive composition. It is an outstanding and efficient tool when used "as you compose". When I discussed this issue with Grammarly support, they readily admitted it was currently not the right app for my needs, and I received instant credit on my bank account for the subscription payment. A trustworthy company, indeed.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

A greedy company and its useless after…

A greedy company and its useless after we have things like ChatGPT, it always asks you to upgrade, then stops even checking grammar if you are on the free plan. Altogether, their AI integration is also horrible, the old grammar checker is broken because of their "smart check" system. Just use ChatGPT instead. Why would someone use this company

January 8, 2026
Unprompted review
Rated 4 out of 5 stars

Great for all types of content checks

I've been using Grammarly for several years now, both for my business (content writing) and communication. The service is easy to use and a much-needed step for making sure your content is error-free and sounds good.

I recommended it especially to anyone writing content, be it for their job or for pleasure.

The spell checker is the thing I use the most, though I also consider some of the style recommendations.
The Plagiarism and AI checkers are also very helpful in my case, as I write articles and can immediately test them.

I use the Grammarly Premium service because I need all the extra features, but amateur writers can survive with the basic product, I'm sure.

I'm giving it 4/5 because some recommendations don't make sense, and the service doesn't understand slang or specific language. Also, it can sometimes go in a loop of recommending changes to the same thing back and forth.

It's overall a good service and something I use daily anyway.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Refund

Accidentally forgot to cancel my subscribtion after my free trial. Cancelled it on the same day, and contacted their support. They refunded my subscription.
Fantastic support, when they didn't have to.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed by this…

I am extremely disappointed by this situation and would like to raise a formal concern. I previously held an annual subscription costing £120. After using the service no more than three times, I realised it was not what I had expected and therefore stopped using it. To prevent any renewal, I took all reasonable steps, including deleting my account, and believed this had resolved the matter.

However, upon recently reviewing my bank statements, I was shocked to discover that I have been charged again for an annual subscription, without any prior notification or warning. I have been trying to resolve this issue for over a week now but, unfortunately, have not received a satisfactory response.

I am particularly concerned that the charge was taken without any advance notice, which I understood would be standard practice. I would sincerely appreciate a full refund of this charge as soon as possible. I hope this matter can be resolved promptly and amicably, without the need for further escalation.

Thank you for your attention to this matter, and I look forward to your response.

Just an update: They have refunded me. Appreciate the the quick response

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Grammarly Has Completely Fallen Apart — A Total Operational Meltdown

Grammarly used to be a dependable tool. Not perfect, but stable enough to justify the subscription. Then, almost overnight, the entire platform collapsed. Features stopped working, the interface became glitchy, and basic functions that had been reliable for years suddenly broke. It feels like the product was handed over to a team that has no idea how to maintain it.

Support has been even worse. I reached out multiple times, provided details, screenshots, everything — and got absolutely nothing back. No acknowledgment, no troubleshooting, no resolution. Just silence. For a paid service, that’s unacceptable.

When I finally requested a cancellation, they denied a refund for the remaining credits even though the service is clearly not functioning as advertised. That alone tells you everything you need to know about where their priorities are now. They’re happy to take your money, but they won’t stand behind the product.

The decline has been so fast and so severe that it’s hard to believe this is the same company. Grammarly has gone from a reliable writing tool to a chaotic, mismanaged mess that feels like it’s being run straight into the ground.

If you’re considering paying for Grammarly right now, don’t. Save yourself the frustration. This platform is in freefall, and the people running it clearly aren’t interested in fixing anything.

Good riddance.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Cancellation attempt resulted in an annual subscription and years of charges without usage

I’m sharing my experience in detail so others can decide for themselves.

I used Grammarly on a monthly plan from August to November 2023. After I stopped using the service, I attempted to cancel my subscription in November 2023.

After this cancellation attempt, my account was converted to an annual plan. I did not intentionally choose or agree to an annual subscription.

From late 2023 onward:
• I did not log into my Grammarly account.
• I did not use any Grammarly features.
• I received no paid service.

Despite this, my account was charged for annual subscriptions in December 2023 and December 2024.

I only discovered the issue in December 2025 when PayPal notified me of another charge. I immediately blocked the payment on the PayPal side, and PayPal returned the funds.

Only after PayPal intervened did Grammarly respond. In their email, they stated that my cancellation in 2023 “was not completed successfully” and that they had “reversed” the latest charge. However, the refund had already been processed through PayPal before their response.

I find it deeply concerning that:
• a cancellation attempt can result in an annual subscription,
• charges can continue for years without any service usage,
• and the responsibility is framed as a failed cancellation rather than a system or design issue.

All login and usage records are verifiable on their side.

I’m posting this so others will be extra careful to confirm cancellations and not assume that an attempt to cancel actually stops billing.

December 28, 2025
Unprompted review
Rated 3 out of 5 stars

I get irritated because I am dyslexic

I get irritated because I am dyslexic. I have expressive dyslexia and my words are chosen differently to what most would interpret. Grammarly is okay recognising some of my grammar while you speech text but more words like shows. That was meant to come out as. Showls of fish not shows speech texting family often does not hear your correction or your vocabulary it’s so annoying as well when I’m in a rush I need to type because my fingers are thick and cannot use the keyboard so I use speech text and sometimes it comes out like a load of crap and then I get picked up on it because I’ve already sent it and realised that I’ve made mistakes or Grammarly has made the mistakes. I wish they were correct this and improve it. must be so bad for blind people to use. because words are used whether you do not intend to use them and people pick up often being very nasty as bad enough been express dyslexic.

December 28, 2025
Unprompted review
Rated 1 out of 5 stars

I bought the Grammarly twice and I regretted it

I bought the Grammarly twice and I regretted it with a lot of heart pain. In one-word Grammarly is a SCAM.
DO NOT BUY, DO NOT REGISTER. GRAMMARLY IS A SCAM
It turned my essay to AI generated when I used it to correct my grammar and punctuation
It refused my cancellation and request for refund merely 1 hour after I discovered it is not for me
It continuously and aggressively prompted for the “PRO” even when you are still testing to see if it is for you
Initially Grammarly allows you to pay monthly with the option of cancellation if not happy, it suddenly changed to annual subscription with auto renewal so even if you used it for a few hours or even one essay for testing you are forced to pay for the whole year, so they are only concerned in collecting your money, no customer service or concern.
DO NOT BUY, DO NOT REGISTER. GRAMMARLY IS A SCAM.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Worst app oat

I was charged $205 without an email or a warning that my MONTLY free trial was going to run out. I emailed them and was answered two days later and was told I would get a refund in 10 days. It’s currently december 20th and I’m a cegep student who is not financially supported by her parents. Very disappointing for an app I deleted the moment I purchased it as the use of ai is garbage and the corrections did not make sense.

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Subscription issues

Grammarly’s product itself is useful, but the subscription and pricing experience is extremely frustrating. It is unnecessarily difficult to access a true free trial or to pay monthly. Instead, users are pushed toward quarterly or yearly payments, often without clear, upfront transparency.

This kind of design creates major dissatisfaction. Many consumers feel misled or pressured into longer commitments they did not intend to make. Making the process technically confusing increases the risk of people accidentally subscribing to plans they didn’t want, which damages trust.

If Grammarly wants long-term success, it needs to prioritize transparency over tactics. Make monthly pricing easy to find, make trials clear, and stop creating friction that feels intentional. A great product should not rely on confusing subscription flows to retain customers — trust and clarity are what build loyalty.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Beware - scam you will be cup harged subscription even if you cancel subscription

Grammarly charged me yearly subscription even when I don't have any valid paid subscription which was also confirmed by their chat bot that I don't have any valid subscription. Yet I was charged $214.33 AUD / USD 144 on 11th Dec under their reference N6KLATX.
I raised a ticket with them on 13/12 but I have had no response. This is very frustrated specially this time of the year when you have other expenses and a hit to your wallet for such an amount hurts specially when it is not a value charge .
I have followed up a couple of times on my ticket but no response yet . VERY DISAPPOINTED

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use grammarly pro

I forgot to cancel my free trial for Grammarly pro and have only used it once during the free trial to help with my university application. They have only given me a partial refund even though I cancelled it straight away, the same day they took it out of my account. I’m 17 years old and I’m trying to save for higher studies and can’t afford to lose any money at this time as having a job along revising is challenging within itself and can’t spare this money at this time. I have told this to them and they aren’t responding to me. Don’t use Grammarly.

December 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look