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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the premium quality of the products, highlighting the luxurious materials and thoughtful designs that are both stylish and highly functional. Many people appreciate the durability and craftsmanship, noting that items like bags and wallets are built to last and protect their contents effectively. The user experience, from the easy-to-use website to the meticulous packaging, is frequently described as superb. Reviewers also commend the exceptional customer service, citing quick and helpful responses, clear communication regarding orders, and fast, reliable shipping. While a small group of people mentioned that delivery could sometimes take a long time, the general sentiment is that the overall experience, including product quality, design, and customer support, is outstanding.

What people talk about most

Product

Customers consistently express high satisfaction with the products, frequently highlighting their exceptional... See more

Quality

Users describe positive interactions with product quality. Many customers consistently praise the premium... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently praise the... See more

Customer service

Reviewers consistently express high satisfaction with customer service. Customers frequently highlight the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Can’t believe I found out about this company through YouTube lol. Since then I’ve purchased numerous items including my most recent, the pebbled 17ProMax case, and they don’t disappoint. Every item is... See more

Company replied

Rated 5 out of 5 stars

I am a huge fan of grams(28)'s leather camera bags. Luxurious and thoughtfully designed. Their new line of premium Nylon intrigued me. The 702 Daily Sling is a Tardis-like daily carry. Fits a Leica M... See more

Company replied

Rated 5 out of 5 stars

Purchased from Grams28 the second time. They do have pay a lots of attention in making leather goods functional and the built quality of the interior is beyond expectations so I am optimistic that can... See more

Company replied

Rated 5 out of 5 stars

Second purchase with grams28, love how the line-up has gradually expanded and moved in different colorways. I was looking for a new travelbag that could fit my valuables and an iPad. Landed on the 154... See more

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Rated 5 out of 5 stars

GRAMS28 continues to impress me. This is my 3rd purchase and I love all three bags. They are esthetically stunning and the materials used are top of the line. They are very classy bags, and although I... See more

Rated 5 out of 5 stars

I own several Grams 28 products and love them! Great quality using high end leather and their designs are stylish and well thought out. Also, what sets them apart is their customer service as they shi... See more

Company replied

Rated 5 out of 5 stars

It’s truly a great backpack. I love its design, functionality, and size—everything feels thoughtfully made. I’ve also purchased in the past, the macbook pro folio and the AirPods case, and they’re all... See more

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Rated 5 out of 5 stars

Starting with the very easy to use website with beautiful and accurate photos of the products, the experience with Gram28 is superb. Shipping was lightning fast. My bag was wrapped and boxed very... See more

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Rated 5 out of 5 stars

I’ve been using the Grams(28) 108 Cardholder as a wallet for a month now, and it’s quickly become my everyday go-to. The design is clean and understated but still feels premium. The snowflake leat... See more

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Rated 5 out of 5 stars

This brand is exceptional with respect to design, quality, customer support, and customer engagement. I just purchased my third product from them (104 Fold-Out Wallet) and it is as pristine as could b... See more

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Rated 5 out of 5 stars

Grams28 makes wonderful products -- the quality and design are both first-rate and I am very happy with my purchase. The customer service is also great-- quick shipment/delivery and the follow-up cor... See more

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Rated 5 out of 5 stars

So glad I discovered this brand. I ordered a black leather folio from them and I’m so impressed. The website is easy to navigate and order through. Shipping to the UK was pain free, no additional ch... See more

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Rated 5 out of 5 stars

We ordered 2 sets of the Basic Strap Plus and the Strap Attachment Kit Plus for our new iPhones. Shipment was quick. I like the way the Strap Attachment Kit works like a removable keychain which mak... See more

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Rated 5 out of 5 stars

I had no problems with. Great follow up with information on shipping dates and location of package. Even left “Special” directions and they account my needs ! Thank you

Company replied

Rated 5 out of 5 stars

Ive been buying online the padt 25 years and i could honestly say that Customer Service at GRAMS28 is one of the best if not the best! They sell amazing products I love my beige704 Folio bag and looki... See more

Company replied

Rated 5 out of 5 stars

Fast shipping and quality product, was a bit weary coming from HK but they had already paid the tariffs so there was nothing to worry about after making my purchase. Will definitely buy again in the f... See more

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Rated 5 out of 5 stars

I ordered the Rogue camera sling when there was a 20% special. Paid around $350 using pay in 4. I only saw this brand through social media so I was a bit nervous at first. Shipping was fast 2-3... See more

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Rated 5 out of 5 stars

Grams28 continues to produce good quality leather goods for the fraction of the price compared to make Brands leather goods. I recently purchased their stealth 151 back pack to supplement my cross bo... See more

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Rated 5 out of 5 stars

Their attention to detail is impeccable. While I was waiting for my bag to ship to the US from Hong Kong, I got reached out to by the member of the team to personally thank me for purchasing the bag a... See more

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Rated 5 out of 5 stars

Excellent quality bags and great customer service. Ordered the 157 essential sling bag in black - really great quality leather and thoughtful design. When I reached out to the customer service for sup... See more

Company replied

Rated 5 out of 5 stars

The customer service provided from Gram28 is phenomenal. I normally don't rave about a company but this one. Gram 28 provides a quality sling that I purchased and provided everything streamlined f... See more

Company replied

Rated 5 out of 5 stars

I bought the 151 Stealth Backpack and honestly it’s even better than I had envisioned. It’s not cheap, but once you have it in your hands you can see why. The quality, fine detail, and thought put int... See more

Company replied

Rated 5 out of 5 stars

I enjoy searching for quality products that are built beautifully and will last me a long time. So recently I picked up an awesome collaboration where Grams28 expanded their craftsmanship from not onl... See more

Company replied

Rated 5 out of 5 stars

Just purchased another bag from GRAMS28 and I love it! Quality, color, design and functionality are on point. Fast shipping with easy of shopping on their website made the experience a 10 out of 10.... See more

Company replied

Rated 5 out of 5 stars

This is not my first time that I’m ordered something from grams 28 and to tell you the truth this is the only brand that fits all of my wishes, and I never saw something like this. It’s so amazing com... See more

Company replied

Rated 5 out of 5 stars

I have finally received my camera sling bag for grams28. I must admit that I fell in love with the elegant design and the functionality. The timeless look of leather is one of my favorites, of course.... See more

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Rated 5 out of 5 stars

Beyond the product itself, my experience with Grams28 has been excellent. The attention to detail and overall customer experience really stand out. Everything arrived beautifully packaged, and as a th... See more

Rated 5 out of 5 stars

I couldn’t be happier with my Grams28 purchase. The craftsmanship and quality of the bag are outstanding — it feels premium, well-designed, and clearly made to last. This was a gift for my boyfr... See more

Company replied

Rated 5 out of 5 stars

Love how functional the design of this cardholder is - it can fit a decent amount of cards while still being sleek and slim enough to fit in a pocket. I can fit all my credit cards, cash, and ID comfo... See more

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Rated 5 out of 5 stars

I have ordered from this website/company multiple times. They are transparent about their shipping times and have always delivered quality products! Highly recommend them to anyone looking for premium... See more

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Rated 5 out of 5 stars

Really happy with this 108 cardholder. It’s exactly what I was looking for and feels great to use every day. The customer service was also excellent, super responsive and helpful. Overall, a great ex... See more

Rated 5 out of 5 stars

I have been wanting a sling bag for when I travel on airplanes. I did not want a big backpack and I did not want to fill my pockets. The Grams(28) sling bag was perfect. I like there commitment to mak... See more

Company replied

Rated 5 out of 5 stars

​I couldn’t be happier with my experience with Grams28. From the moment I placed my order to the second the package arrived, the process was seamless. The shipping was incredibly fast, and you... See more

Company replied

Rated 5 out of 5 stars

I love this bag so much! It’s a stunning piece and extremely practical when it comes to travel or an overnight trip. Super high end materials! Couldn’t be happier with this purchase.

Company replied

Rated 5 out of 5 stars

179 Seeker Backpack And Chest Pouch: Ultimate Luxury PLUS Functionality This is my 6th Grams(28) bag (besides 109, 154, 156, 131, 171) and I absolutely love all of them. I was eyeing the other ba... See more

Company replied

Rated 5 out of 5 stars

I have purchased a series of goods from Grams28 and my experience has been remarkably positive. All the products I ordered come in the same finish and feature the same design language, which is of... See more

Company replied

Rated 5 out of 5 stars

Great bag for everyday work. Professionalism and function meets together. Ample space for multiple devices, MacBook 14 inch and 13 inch iPad Pro. Great quality leather and workmanship.

Company replied

Rated 5 out of 5 stars

What a fantastic bag this is! My Fuji xt3 and 50mm lens fit perfectly in this as well as my iPhone and things I usually carry in my pocket. Great communication with super speedy responses to any qu... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Grams(28) for almost 4 years now and I have a quite of Collection of their Merchandise, I Absolutely Adore this Quite Luxury Goods, such a Beautiful designs , Durable & I can’t t... See more

Company replied

Rated 5 out of 5 stars

I loved the bag that I got so much that I ordered a second product from GRAMS28! I've gotten compliments on it already from others. The shipping was fast and the packaging was impeccable - unboxing lu... See more

Company replied

Rated 5 out of 5 stars

the whole shopping experience was positive. shipping was swift, packaging was solid and their CS follow-up was helpful. and mostly importantly, the product (702 Daily Sling) fits 100% as advertised!

Company replied

Rated 5 out of 5 stars

At first, exceptional product quality, the best I have ever purchased online. At second extremly good and usefull customer service i had some missunderstanding at web store, but guys very quicly respo... See more

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Rated 5 out of 5 stars

As described, the leather in your hand feels authentic. The only downside is the delivery, which takes a long time, but the product does eventually arrive.

Company replied

Rated 5 out of 5 stars

Ordered for Black Friday, came relatively fast. Love the feel and design of the bag. Compared to competitors, I like how carefully designed this bag is with extra slots and pockets. Love this bag!

Rated 5 out of 5 stars

I love my 106 Leather Folio - I take it with me wherever I go. It is stylish and practical. The Italian leather looks and feels amazing. Will definitely purchase more products from Grams28.

Rated 5 out of 5 stars

Had a lot of great selections and got my order delivered quick. The bag was very nice and practical, can fit a lot of stuff while looking clean and put together.

Company replied

Rated 5 out of 5 stars

Ordering from the website was easy. Delivery didn’t take long. The product is well made and fits well. However, the price is a tad expensive. Having said that, the workmanship and quality of the produ... See more

Company replied

Rated 5 out of 5 stars

Grams28 is all about Quality and craftsmanship!!! They have won my business for life!!! I continue to buy more and more pieces to add to my collection. Everyone always ask me where did you get... See more

Company replied

Rated 5 out of 5 stars

Great reviews I read online. Post I placed my order they provided great update on the delivery. Product was packed very well and shipped. Fantastic build and quality product.

Company replied


Company details

  1. Bags and Luggage Store
  2. Cell Phone Accessory Store
  3. Fashion Accessories Store

Written by the company

GRAMS28 began with a vision to bring balance to the world of luxury goods by redefining the meaning of intentional design. Born out of the desire to push for better design and value around luxury goods. GRAMS28 ensures that you always get what’s worth between aesthetics, function, and quality.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item was great

Item was great, quality is good too. Able to fit my laptop and ipad comfortably, looking sleek at the same time as well.

April 6, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Kenny, that’s a solid setup! Happy it’s doing the job without looking bulky.

Rated 5 out of 5 stars

Purchased from Grams28 the second time

Purchased from Grams28 the second time. They do have pay a lots of attention in making leather goods functional and the built quality of the interior is beyond expectations so I am optimistic that can lay trust on the bags can protect my camera gears and laptops on trips and daily commute. Will continue look for their upgrade products in the future. Cheers

March 8, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi LD, really appreciate this, thank you! Glad the design and build give you that confidence for both travel and daily use.

Rated 5 out of 5 stars

Grams28 Cares About Their Products!

The customer service provided from Gram28 is phenomenal. I normally don't rave about a company but this one. Gram 28 provides a quality sling that I purchased and provided everything streamlined from purchase to shipping. It came in a reasonable time and had no issue with my order.

The product that I purchased the 157 Sling exceeded my expectations by a lot. The premium leather, the smell, the quality to craftsmanship and the durability of the bag. I have no doubt if I come across any issue with my product Grams28 would stand by it.

Their CSR was prompt with all the shipping emails and updates and even followed to see how I liked the product. a Genuine company and even a note from the founder when I opened the packaging. Additionally, to get in contact with the company is straight forward and have no fluff to get to talk to someone A+. We need more companies like Grams 28.

April 5, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Din, A+? We'll take that! Appreciate you taking the time to share this. It means a lot to the whole team!

Rated 5 out of 5 stars

I am very satisfied with my interaction…

I am very satisfied with my interaction with the company. The information provided prior to the delivery of the product I purchased was thorough and sufficient, and the backpack I received was well packaged and properly protected.

Overall, I would recommend Grams28; however, whether my positive opinion will remain unchanged will ultimately depend on how the quality and durability of the products hold up over time.

March 27, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Lukasz, fair point! Time is the real test. Glad the first impression was a good one, and we appreciate the support!

Rated 5 out of 5 stars

Tardis-like daily carry

I am a huge fan of grams(28)'s leather camera bags. Luxurious and thoughtfully designed. Their new line of premium Nylon intrigued me. The 702 Daily Sling is a Tardis-like daily carry. Fits a Leica M (one of the fat ones, M240) with lens, a power bank, some earbuds and additional shopping space. The comfortable shoulder strap means I hardly feel the weight of the bag all day, continuing on to a formal night at the Opera House.

April 5, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hi Derby, that's quite a setup! Glad the 702 is handling everything you throw in it and still making it to the Opera.

Rated 5 out of 5 stars

Love the Grams28 lineup

My Grams28 collection continues to grow. I appreciate the aesthetic of their products and the consistency of their design language. Their customer support is prompt and efficient, resolving issues and answering questions diligently, typically within the same day.

April 5, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Jose, sounds like the collection is growing nicely! Thanks for sticking with us!

Rated 5 out of 5 stars

Happy with the product - worth the wait

I am happy with my purchase from Grams 28. Because this package came from Asia, I was very glad that they sent a shipping confirmation email along with a link to track the package. Gave me some piece of mind that I could see where the box was in the pipeline. When I did receive the package, the product was nicely - and carefully - packed. Note: since the package has to come from Asia, buyers need to be patient. Not sure if only USPS is used to complete the delivery once it hits the US but that took the bulk of the delivery time.

March 31, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Runner! Yeah, the waiting part isn't the fun bit. Glad it made it safely and lived up to it once it arrived. Appreciate you sticking it out!

Rated 5 out of 5 stars

GRAMS28 continues to impress!

GRAMS28 continues to impress me. This is my 3rd purchase and I love all three bags. They are esthetically stunning and the materials used are top of the line. They are very classy bags, and although I have several bags by a variety of other brands, they stand out above the rest. They aren't cheap, but you get what you pay for. They also offer coupons which definitely makes it easier on the pocketbook. I hope they continue to add other bags and in additional colorways as well. Ill be interested in what they come up with.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Better than the rest...

I have a few items Grams28 products now. I first bought into the brand as an alternative to other more expensive (Label) brands but once I experienced the level of quality I spent more with Grams28 as the quality is unreal.

The leather and craftsmanship is excellent value for the price paid. Now I have built a small collection of items from Grams28 since the quality is far superior.

I highly reccomend trying a product they will not disappoint.

March 30, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey J, hearing this from someone who’s tried both means a lot. Appreciate the support!

Rated 5 out of 5 stars

Great bag for everyday work

Great bag for everyday work. Professionalism and function meets together. Ample space for multiple devices, MacBook 14 inch and 13 inch iPad Pro. Great quality leather and workmanship.

March 5, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey B, MacBook and iPad both in? That’s a proper work setup. Thanks for the kind words!

Rated 5 out of 5 stars

Excellent craftsmanship

Excellent craftsmanship. The quality is top notch.
Also, fast shipping to the US.

March 27, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Brandon, really appreciate this, thank you! Glad both the quality and the delivery hit the mark.

Rated 5 out of 5 stars

Grams28 is the best!!

Ive been buying online the padt 25 years and i could honestly say that Customer Service at GRAMS28 is one of the best if not the best! They sell amazing products I love my beige704 Folio bag and looking to get another color(black)..again their customer service is top notch! Thank You GRAMS28!!!

April 2, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Bakmb, 25 years of online shopping… that means a lot! Really appreciate the kind words. Glad the 704 Folio Bag has been a hit!

Rated 5 out of 5 stars

This company is on point!

This company is on point on high quality craftsmanship of their bags, I own few of their bags and enjoying using them everyday love their new collections.

March 29, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Phu, really appreciate this, thank you! Glad the bags have been part of your daily routine.

Rated 5 out of 5 stars

Good quality

Great products really good quality it’s well made really worth it. The attention after/before the purchase excellent

March 16, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey A, appreciate this a lot! Sounds like both pieces are getting good use. That’s exactly what we hope for.

Rated 5 out of 5 stars

Excellent quality bags and great…

Excellent quality bags and great customer service. Ordered the 157 essential sling bag in black - really great quality leather and thoughtful design. When I reached out to the customer service for support they were super speedy and helpful.

March 30, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Tania, really appreciate this, thank you! Glad the 157 lived up to expectations, and that we were quick enough on the replies too!

Rated 4 out of 5 stars

High quality and practical

The product range is impressive and offers exceptional versatility ideal for everyday carry, long-haul travel, or as a stylish finishing touch to any outfit. The thoughtful design, including a well-considered selection of pockets and compartments, truly enhances both functionality and user experience.

The brand demonstrates great attention to detail in product design and practicality, ensuring that each product feels purposeful and refined. However, the packaging could be improved to elevate the overall unboxing experience. At present, the products can appear slightly creased or compressed upon opening, which detracts from the premium quality of the items themselves. A more structured or protective packaging approach would create a more luxurious first impression in line with the high standard of the products

March 29, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Kalpesh, really appreciate you taking the time to share this, especially the feedback on packaging. Glad the design and functionality are working well for you, and we’ll definitely take your notes on the first impression on board.

Rated 5 out of 5 stars

Grams28 is awesome

Grams28 is awesome, the full customer experience from start to finish. They know what it means to make a luxury item and the standards are high. Will definitely be back to shop!

March 28, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Nathaniel, thanks for this! Happy everything lived up to expectations.

Rated 5 out of 5 stars

100 Percent Recommended!

The quality and the material is topnotch!highly recommended for someone that is looking for a long term used for a product!aside from that,costumer service is very helpful and will reply right away once you messaged them.I never regret buying in GRAMS28!

March 27, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Lennel, no regrets is what we like to hear. Appreciate the kind words!

Rated 5 out of 5 stars

Absolutely exceptional functionality…

Absolutely exceptional functionality and build quality. A lot of backpacks are functional but few are actually pretty to look at. This backpack gets everything done while also looking stylish. Great customer service too!

March 26, 2026
Unprompted review
GRAMS28 logo

Reply from GRAMS28

Hey Hamza, really appreciate this, thank you! Glad the bag manages to do the job and still look good doing it!

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