Biggest win this week was on Cashbandits 3 hit 4 symbols=7 picks got me almost 100 spins for $300+ dollars
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I requested a $100 BTC payout, and it was denied with the incredibly helpful explanation: “Payout denied.” No actual reason, no details, nothing. What makes this even worse is that my account h... See more
Company replied
I have been a Grande Vegas player for nearly as long as they have been online. Recently, however, I have almost exclusively placed my bets here. Their rules are consistent. Their promotions are enter... See more
Company replied
Live played at this casino for years and have made some large withdrawals in that time. I’ve never been punished with having any of the regular promotions available to all being withdrawn etc like at... See more
Company replied
Company details
Written by the company
Grande Vegas Casino – Experience the Thrill of Winning! Step into the world of Grande Vegas Casino, where excitement, rewards, and top-tier gaming come together for an unforgettable experience. As a trusted and well-established online casino, we bring the glamour of Vegas straight to your screen, offering a premium selection of games, generous promotions, and secure, seamless gameplay. At Grande Vegas Casino, we put players first, ensuring fairness, transparency, and a safe gaming environment. Our platform is fully licensed, and all games are regularly tested for fairness, guaranteeing a thrilling yet responsible gaming experience. Why Choose Grande Vegas Casino? 🎰 A vast collection of slots, table games, and progressive jackpots 💰 Exciting promotions, generous bonuses, and VIP rewards 🔒 Safe and secure transactions with fast payouts 📞 24/7 professional customer support for your peace of mind 🎲 A true Vegas-style experience, anytime, anywhere Join Grande Vegas Casino today and let the winning begin!
Contact info
United States
- www.grandevegascasino.com
You should know
4.0
Great
259 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Grande Vegas Casino
Hi Victor. Thanks for the nice feedback. We´re happy to see that you are all-around satisfied with our site. Have fun and good luck!
The game was clear and didn't glitch
The game was clear and didn't glitch
January 7, 2026
Unprompted review
Reply from Grande Vegas Casino
Hi Tatia. Thank you for the feedback. It´s great to hear that your game worked well. We hope you´re looking forward to many more good times and big wins on our site 🤗🎰
I submitted a withdrawal request 2…
I submitted a withdrawal request 2 weeks ago. They then required identity verification. I completed that. Then said had to manual review and would take 2-10 minutes typically or up to 3-5 business days so over a week later I chatted with customer service asking why it’s still reviewing. They said had to be all business days so expect complete in a few days. After the few days I attempted again and then it said I had to do the identity verification again like I never did it. I then did chat with customer service who told me I just submitted so would be 3-5 business days. I stated I already went through this and it’s been 2 weeks and already was told by customer service it would be complete a day or two ago now it’s making me do this again. They were no help and just said sorry 3-5 days to get reviewed. Unreal. Getting the run around and won’t pay out!
January 6, 2026
Unprompted review
Reply from Grande Vegas Casino
Hi Holly. We are sorry to hear about your experience. Account verification is a very important process so that we have security and compliance on our website. Sometimes manual review might be needed, which can take a few business days, however, we always strive to be quick with that.
We can confirm that your account has already been verified and your withdrawal request in in processing. Thank you for your patience and congratulations on the winnings!
Casino did not honor their coupon for 150 spins
Casino sent out a coupon for 150 spins. When I redeemed it, it only gave me 50 spins. Even though I showed the email to the help desk, they still refused to honor it. I mean they GIVE you a 150$ free cip on start up, and they can’t honor 100 spins at .25 cents?. I am unable to recommend such poor customer service and support. Trust me, you need the casinos that have your back, and in this case they didn’t. On top of it, the help rep hung up on me
1/7/25: The casino asked for more information. I was sent an email on 1/6 with the header: Your Golden Trail Into 2026 Begins Today. The offer was for
250% and 150 free spins
Follow the Golden Trail
250% Deposit Bonus up to $500 and 150 free spins for "Oz Golden Trail" on top
Coupon code: 26JANUARY
The maximum cashout for this bonus is 15 times your deposit.
General Grande Vegas Terms & Conditions apply. This bonus is valid until January 31st. Min. deposit is $25 only. The playthrough of your free spins is 30 times only.
I thought "great, I like that game and 150 spins is nice". I ONLY took the coupon for that. I deposited OVER the minimum amount. Upons redemption, I was only awarded 50 spins. When I contacted support (LULU) they asked for all the screenshots and said it was out of their hands, they could only award the 50 spins. When I asked for 100 to be applied after the PT, they refused. Can you see now why I am pissed?
January 5, 2026
Unprompted review
Reply from Grande Vegas Casino
Hi RObynne. Thank you for your feedback, and we apologize for the inconvenience caused. We did need time to review the bonus, as it was set up incorrectly. However, the bonus was played before our review was completed. Since multiple free bonuses have been used since then, we’re unable to add another free bonus at this time. You’re welcome to reach out to us after your next deposit so we can check if any bonus options may be available, so we can make this right. We appreciate your understanding and regret the frustration this caused.
Grande Vega's Casino is one of the…
Grande Vega's Casino is one of the legitimate sites that actually does pay you as long as you follow their rules. I've had multiple cash outs that I received through my crypto wallet.
January 23, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Ashley. Thank you for the awesome feedback 🤗 We´re glad to hear that you´re enjoying our reliable payouts. Have fun on the site and continued good luck!
Luke generous deposit casino less deposit bonus offer promotions.
Luke generous deposit casino welcome 200 user friendly slot reels tournament finds funding.
December 12, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Arthur. Thank you for the 5-star review! We’re glad to hear you’re enjoying our bonus offers and finding the platform user-friendly. We appreciate you taking the time to share your feedback and hope you continue to enjoy your experience with us.
Payout and bets
Dear Trust suppot,
Can any casino lower the payout by check from $3000 to only $500?
Can any casino restrict the player or lower the max bet on some online slots?
Thank you.
Nedhal Saeed 386-444-0300
December 31, 2024
Unprompted review
Reply from Grande Vegas Casino
Hi Nedhal.
Thank you for your comment. Please note that this platform is a review site, not our customer support channel. You are welcome to leave feedback here; however, for any account-specific questions or concerns, we recommend contacting our customer support team directly, where they can assist you right away.
To clarify your questions:
• Withdrawals: The withdrawal limit via courier check is $3,000 per withdrawal. Please note that withdrawal limits may vary depending on the payment method and the player’s VIP status, as outlined in our Terms & Conditions.
• Bet limits: Bet ranges are determined by the individual games. The casino does not manually lower or change a player’s selected bet amounts.
For your own privacy and security, we also recommend avoiding the posting of personal information, such as your full name or phone number publicly.
Grandevegascasino.com
A complete circus getting verified and cashing a check that looks fake so nobody wants to cash and international check which is even worse!!!
Juan Rios
idontcare2514@gmail
Look for yourself on the dates and chats I have had multiple times and how my issue has never been resolved just prolonged with more documents needed and wait 3 to 5 business days for replies.
December 27, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Juan. Thank you for your feedback. We are sorry to hear that you had a frustrating experience with your cashout.
We can see that documents were sent from a different email address at first and then we also needed an additional document that prolonged the process. We apologize for any delays - we always aim to complete the process quickly since we know how important this is. The good news is that now your account is verified so your next withdrawals should go fast and smooth.
Just to clarify: the check we send is valid, even if it looks different since it's international. If you'd prefer to change the withdrawal method, please get in contact with our team and we'll look into the possibilities for you.
Yesterday I have play !
Yesterday I have play !
If you play $1.00 and less they are ok
But if you play to $2.00 no free game nothing they come bullshit like several casinos ! Actually no law can obliged and control all the casinos on line and we need to take care strongly private or governments owner of casinos !
December 25, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Jacques. Thank you for sharing your experience. We’re sorry to hear you feel disappointed. Bonus features and free games are triggered randomly and can vary from session to session, regardless of the bet amount. We appreciate your feedback and encourage you to contact our support team if you’d like us to look into your play in more detail.
Reply from Grande Vegas Casino
Hi Ruth. Thank for the lovely feedback. We are glad to hear you enjoy our games. Have a great holiday and happy gaming! 💚
Payout was very easy
December 18, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi AndyJoe. Thank you for your nice feedback about the withdrawal process. Wishing you many more big wins and lots of fun along the way 🥳
Withdrawal process…
Same doesn't live up to what it says it does verification process takes extra long when you send in all your documents they still deny you your pay not good go play at post or high five guaranteed money withdrawal within the same day
December 5, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Paris. We are sorry to hear about your frustration.
However, we need to clarify that account verification is an important process to guard the security of the casino and our players. As we have advised you, we cannot accept expired documents.
Please also note that creating multiple accounts to play free bonuses is against our terms.
We wish you all the best in your future gaming endeavours.
Yes, they actually pay put!!
I was honestly skeptical at first when loading money, wich was a pleasantly fast and smooth process, and you can deposit as little as $5, but i wasnt sure about it because who knows if they would actually pay out! But after winning $180 on a bonus and completing the playthrough I requested my payout and it was approved! And I received the full $180 in BTC.
The platform itself was easy and fun to navigate with a huge variety of games to play! My only complaint would be the withdrawal process. Its a bit lengthy, like almost over lengthy! You have to get KYC approved wich takes up to 5 days not counting weekends. But, once approved and you request a payout, its a 48 hour process that starts the day after your request it and only done M-F. They say its standard procedure but seems a bit ridiculous but if you followed the T/C's, biggest being no back to back bonuses! Make sure to make a deposit between every claimed bonus!, if you follow the rules they are more then happy to pay out!! I give it a 5/5 still! The customer service is always cheerful and happy to help! Give it a try!
December 3, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Nate. Thanks for taking the time to write such a detailed review. We always love to hear about our players' experiences, and the feedback helps us improve. Now that your account is verified, withdrawals should go faster for sure. Congratulations on your winnings, and here's to many more!😉
Account closed without warning or reason
They closed my account without giving me reason! I had 1100 dollars in my account! Very shady
June 2, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Kiddynamite. Thank you for your review. We’d like to clarify that your account was closed because multiple accounts were created, which is a clear breach of our Terms & Conditions. In such cases, restrictions are applied as part of our standard security measures - this is not done without reason.
We also noticed that you did not reach out to our support team regarding your account. We’re always available to explain any actions taken and to help resolve concerns, and we encourage you to contact us so we can review your case with you directly.
If you’d like further assistance, please get in touch with our support team using your registered details and we’ll be happy to help.
When i start a game it load the game…
When i start a game it load the game until 100 percent then go out and say something went wrong please reload the page and when i do reload the page it does it again and again
November 15, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Leon. Thank you for your feedback. We’re sorry to hear you’re experiencing issues with loading games. This is usually something our support team can help resolve quickly. Please reach out to them with your account details, and they’ll be happy to assist you so you can get back to playing.
Good selection of games
Good selection of games, payouts take a coupe days but no more.
November 12, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Chris. Thanks for your feedback! We're glad you’re enjoying our game selection. We appreciate your patience with the payout process - we always do our best to be quick with that. Hope you continue to have a great experience playing with us!
Big payouts
January 1, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Jeff. Thank you for your nice shout-out and congrats on your winnings 🤑 Let´s keep the good times rolling!
Reply from Grande Vegas Casino
Hi Nyawal. Thank you for your kind words! We’re really glad to hear that you had a positive experience with our customer service team - they’ll be happy to know their efforts made a difference. We appreciate you taking the time to share your feedback. Wishing you the best of luck and plenty of great gaming moments ahead!
Payout is good and on time
Payout is good and on time . Make sure you read the terms and conditions before playing . Fun and entertaining casino. Customer service is good as well. Enjoyed my time playing and looking forward to playing again !!
October 27, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Steve. Thank you so much for sharing your experience! We're delighted to hear that you enjoyed your time playing and that both our payouts and customer service met your expectations. 🥳 We really appreciate your reminder about reading the terms and conditions - that’s great advice for every player. Wishing you lots of luck and even more fun in your future games!
Great Casino for Oz players
Live played at this casino for years and have made some large withdrawals in that time. I’ve never been punished with having any of the regular promotions available to all being withdrawn etc like at other casinos. Always great communication from them. Highly recommend this casino. My only wish would be more more offers with lower playthroughs as options.
October 20, 2025
Unprompted review
Reply from Grande Vegas Casino
Hi Sharon. Thank you for your wonderful review and for being such a loyal player over the years! We truly appreciate your trust and are happy to know you’ve enjoyed smooth withdrawals, good communication, and our regular promotions. Your feedback about the promos will be shared with our team. Wishing you continued good luck and many more great moments ahead!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.