Granvilleautocentre Reviews 7

In an emergency, when our Honda CRV broke down, this garage, not our regular one, responded swiftly when we asked for a repair. They treated us with sensitivity and huge professionalism. And a very fair price. Thank you.

I had a great experience here in the past, but my recent visit was the complete opposite.
I went in for an oil change and was quoted £1,200 for a leak repair. After arranging the money and booking for the 27th, I received a call from Colleen, who spoke to me in a condescending manner, mentioning how long she had run the business and saying she would not do the job unless I had an additional £400, despite her colleague previously confirming the work could start and any extra costs could be addressed if they arose. I have already spent £2,500 on this car since March, so this change of terms and tone left me feeling disrespected and unwelcome. Based on this experience, I cannot recommend this garage for customer service or reliability.

Highly recommended garage, they were very helpful and professional, the receptionists were superb, the work carried out was to a very good standard the mechanics kept me updated throughout the time my Motorhome was with them.

Lytham St Annes branch is very reliable and fairly priced. The staff are pleasant and they clean your car for you after MOTs.

Granville auto repairs are a great local company. I have used them for 8 years for servicing and repairs and their service has been impeccable.

Recently I had to return after new brakes were fitted as the handbrake soon lost effectiveness. Nothing was too much trouble, they tried readjustment whilst I waited and when that didn't work, they booked the car in and stripped and re fitted the handbrake. I realise that it would be better if the handbrake had not needed re fitting / adjustment but these things sometimes require bedding in etc.

They were very pleasant and helpful throughout and once again, I am very pleased with their service.

Do not use this company. They conned my mum out of a 9 year old car; they told her that it was not fixable and would cost more to repair the engine than the car was worth. They said it needed scrapping and gave her £100 for it. Fast forward to this week; she just saw the car she sold to them to be ‘scrapped’ in the car park to our local supermarket so they have obviously fixed it for cheaper than they said and sold it off to make a profit. Ripped my poor mum off during a time that was already difficult. So upsetting

My wife and I have used Granville Auto Centre for many years for MOT's, Annual Servicing and for repairs and have always found their work and their charges to be the best anywhere. On the single occasion that I found the need to go back to them on an issue they rectified it with bells and whistles on it. This is the measure of a first class organisation.