Graphics and Print Telford LtdReviews 

73
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Graphics and prints online ordering is very simple and easy to access and they have a very quick turnaround in production. The staff are very helpful and their prices are competitive

Rated 5 out of 5 stars

Everybody concerned was very helpful and delivered an excellent service. The quality of the leaflets is excellent. The price is even better. I don't think anybody else could offer this quality at th... See more

Rated 4 out of 5 stars

First job with G&P & must say very impressed. Easy to order through the system & end result was of good quality print. Even managed to deliver inside the original timeline to the delight of my client... See more

Rated 5 out of 5 stars

I have used Graphics & Print on several occasions and they are my printers of choices for all my business needs. The effort made initially to understand their clients requirements and then the support... See more

4.7

Excellent

TrustScore 4.5 out of 5

73 reviews

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4.7

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(73)

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Rated 2 out of 5 stars

Product good, but unnecessary stress about deadline because they initially forgot to print one item

So these guys seemed to be what I was looking for, they were inexpensive and looked efficient. The downside came when the courier only delivered one of the items. I initially thought it was the courier's fault, but it turned out that they had only printed the one items. That was on the Friday and I needed both items for the Monday morning. Naturally I was furious and getting hold of them was not easy. I spent about 30 minutes chasing them on the telephone only to get a half-hearted apology by email. When I eventually got hold of them again, the guy said he would "do everything that he could" to get it to me first things on monday morning, but would not give me his personal mobile number. There was not real apology and I spent the weekend worrying that it would not arrive in time. In the end it arrived with about 10 minutes to spare, but only after I had printed off 100 colour copies on our office printer as a back-up. After they had realised that it was their error, I would have preferred it if they could have given me greater assurance that it would be sorted out and that I need not worry.

February 26, 2013
Unprompted review
Graphics and Print Telford Ltd logo

Reply from Graphics and Print Telford Ltd

Steve - firstly many thanks for your feedback. We are obviously disappointed that you didn't have the comfort you required around the delivery deadlines but I can assure you we did everything we could to ensure that you received your delivery on time (albeit with only 10 minutes to spare). We have taken your feedback on board and will look to make some changes as we strive to provide everyone with an excellent service. Thanks again for taking the time to respond. Mike Hutton

Rated 5 out of 5 stars

Great problem free service and quality

I was really pleased with the quality of our newsletters, the very reasonable price and the help and support available from this company. Efficient service and delivery. It was great to know help for people unfamiliar with the printing world was on hand with very helpful prompt replies to my questions.
I will definitely use them again and recommend them, unlike other online printing companies I have used in the past.

February 21, 2013
Unprompted review
Rated 5 out of 5 stars

Great Service, fast and reliable

I was having problems turning my artwork into a PDF I spoke to a gentleman on live chat who was very helpful and converted it for me and emailed me back straight away. I immediately ordered my leaflets and they arrived a matter of days later and we couldn't be more pleased with the results. Fast, efficient service at a great price. Would recommend.

February 20, 2013
Unprompted review
Rated 4 out of 5 stars

Quality Print, Excellent Service

First job with G&P & must say very impressed. Easy to order through the system & end result was of good quality print. Even managed to deliver inside the original timeline to the delight of my client.
Only issue one of the boxes had been squashed, presumably in transit, however on opening not many copies affected so not a big problem.

February 4, 2013
Unprompted review
Rated 5 out of 5 stars

Wanted the best leaflet print ... GOT the BEST Print ...

A friend of mine suggested that I use 'Graphics & Print' as a company that gave the results they promised on their website, so I decided to try them out with an order for 2000 Gloss, 'Z' folded leaflets on the 250gsm paper stock.

Not only did they produce for me a brilliant product but it was packed, folded properly, and delivered as described. I cannot fault 'Graphis & Print' at all and will be certainly using them again and passing on to my friends and business clients how good they are.

February 2, 2013
Unprompted review
Rated 5 out of 5 stars

easy ordering

The leaflets are great, I supplied my own artwork and am very pleased with the quality.
Delivered on time Will be ordering more soon.

January 30, 2013
Unprompted review
Rated 5 out of 5 stars

excellent quality, pricing and service

I have had printing done from various companies but this one comes out top for quality, value and service.
I have just received an order 2 days later from when I placed the order on their web site and when I opened the box i was extremely pleased.
The site is very easy to order from, the quality of the print is excellent and the service was just great.
I would recomend to anyone and will be reordering again.
Don't waste any more time searching the web, this company really is as good as it gets.

January 26, 2013
Unprompted review
Rated 5 out of 5 stars

excellent personal service and speedy service

Thank you to graphics and print and to Stephen for his patient support in helping to make sure an events leaflet was suitable for print.
We had had problems with SaxoPrint (don't use them) who were slow, tried to bill me twice and blurry quality -
I will be using Graphics and Print many times again, who printed the leaflets in half the time as a reasonable cost and with a personal service

Thank you
Sam

January 24, 2013
Unprompted review
Rated 5 out of 5 stars

Impressed

I was unsure on a few things and called the office. The Gentleman I spoke to was very helpful, he was called Stephen. The service was very quick and the flyers look great.
The only downside was that I had asked for them to be delivered to my work address and they were delivered to my home address, as no one was there I had to arrange for a redelivery and someone had to wait in for them.

January 22, 2013
Unprompted review
Graphics and Print Telford Ltd logo

Reply from Graphics and Print Telford Ltd

Tracey

Firstly many thanks for taking the time and the trouble to respond to Trust Pilot. Your feedback is extremely valuable to us. I am really sorry that the wrong delivery address was used. As a token gesture, please contact myself (mikehutton@graphicsandprint.com) when you make your next purchase and I will ensure that we provide additional stock for you free of charge on that next order. Many thanks. Mike Hutton 07792092225

Rated 5 out of 5 stars

Amazing customer service & speed of order to delivery was remarkable

I first got in contact with graphics and print and spoke to Mike on the 12th of December to place my order and confirm artwork, both processes were dealt with very smoothly the team were very helpful and flexible especially during the festive holiday period.

From purchase to delivery it was just 3 working days!

I was very impressed with the quality of service, but the quality of print and pricing was even BETTER!

I will definitely be recommending Graphics & Print to fellow business contacts in the future :)

January 2, 2013
Unprompted review
Rated 5 out of 5 stars

One word, EXCELLENT !!

Couldn't fault the service. Spoke to them on the phone when I was having problems emailing artwork, they were so helpful. Really nice people to talk and deal with. The brochures that they printed were excellent quality, over the moon with Graphics & Print. I will be using them again. From emailing them the artwork to the brochures arriving at my door was less than 6 days, very impressive.

December 21, 2012
Unprompted review
Rated 4 out of 5 stars

Did what it said on the tin !!!!!!!!!1

Order placed, printed as requested, delivered on time. It shouldn't be unusual these days, but it is.

Totally satisfied with the service.

December 20, 2012
Unprompted review
Graphics and Print Telford Ltd logo

Reply from Graphics and Print Telford Ltd

Dear Jane - I tried to contact you shortly after you provided us with your review but I don;t think the emssage ever reached you. Firstly, can I say many thanks for taking the time to provide feedback to us. I am delighted to hear that you were really pleased with the order. So that we can improve in the future, what would you like to see us do next time that would take your score from a 4 to a 5?
Many thanks again.
Mike Hutton

Rated 5 out of 5 stars

Brilliant production, easy ordering, defo using again, very happy customer!

This must have taken me about five minutes to order these. I'd already designed them so I had a look at a few services and was so delighted with the interface of Graphics and Print because it was so simple to use. The value for money is excellent and the product quality is very very high. The order arrived ahead of time two. I don't think I'll ever go anywhere else.

December 15, 2012
Unprompted review

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