Grate Fireplace Accessories Reviews 

I mistakenly ordered an item. Chris at Great Fireplace Accessories helped me put things right although this was to his disadvantage. A really helpful business to deal with. Use them with confidence.

Purchased new tiles for my hearth. Superb price and super quick delivery. Excellent professional customer service to deal with. Brilliant all round.

Ordered a custom fire tray. Came in wrong size. They have agreed to resolve, but are slower than treacle doing so. They cost me £35 in gas fitter fees, before he told me they had sent wrong size, and the company are not forthcoming with what they will do about it. Once initial conversation is started, the shop are slow communicating, and even slower acting. Been waiting 24 hrs for a courier organising, when such a task should take no more than half and hour. Very poor company. Oh and btw, they told me this is the first mistake the fabricators have EVER made. That last statement right there destroyed my confidence in them. Do NOT like liars. Strongly thinking about claiming the monies back on the grounds they sent the wrong goods. They need to pull their finger out fast.

I was having difficulty in sourcing an Ash Pan for a very awkwardly shaped and size of Wood burning Stove. Eventually, after looking for many options I found Grate Fireplace Accessories. Chris at GFA was able to source the perfect Ash Pan in minutes and had it delivered in 3 days. The cost was not enough, the delivery was supersonic and the Pan was perfect. Had Chris not been able to source this he was also able to offer a bespoke made-to-measure Pan, but this was not needed. I’m so glad I found this Company. Many thanks for your help.

I was having difficulty in sourcing an Ash Pan for a very awkwardly shaped and size of Wood burning Stove. Eventually, after looking for many options I found Grate Fireplace Accessories. Chris at GFA was able to source the perfect Ash Pan in minutes and had it delivered in 3 days. The cost was not enough, the delivery was supersonic and the Pan was perfect. Had Chris not been able to source this he was also able to offer a bespoke made-to-measure Pan, but this was not needed. I’m so glad I found this Company. Many thanks for your help.

I ordered the slimline Consort 9 full set of firebricks, the delivery was much later than advised. The two rear firebricks were different sizes, I phoned up and explained the situation, took photographs as requested and was told they would contact the manufactures. This was done and I waited for my rear fire brick to arrive. It came several weeks later and this time I had been sent two smaller fire bricks! On each of the firebricks the label had the size, the label stated the same size for 3 different sized bricks. I'm now waiting for the next delivery!!
I did suggest that some recompense for the trouble caused, a small discount would have gone a long way to make me feel valued as a customer, this request has been ignored and I'm left feeling like my custom is not important. My original order was placed in Nov, I think it was the 19th. It's now 2 months later. I chose this company not because they were the cheapest, they certainly wasn't, I chose to order from them as I thought they looked reliable and professional.
I'm so disappointed with the service and goods I've received. How can you offer a full set of firebricks and yet not know the size of the bricks you are selling?
Needless to say I'll be buying my replacements else where in the future.
02/02/22. I would now like to add that I have received a £10 discount for the poor service I received, while I appreciate the gesture my review is still valid. I'm pleased to see others have posted more positive reviews, it's always incredibly disappointing when a company fails to deliver what it promises.

The Ecofan I purchased 12 months ago started to run slow. I contacted them and explained the problem, they were very curteous and helpful. Next day I received a new motor. Ecellent service.

Beautiful fender and I want to thank Jo for all her help with the order.

I am a new customer and am so impressed by the help given by Chris in Sales. So professional.

I ordered a bespoke fireplace trim
on the 28th Oct and was quoted £260, I was told it would take 2 weeks so I paid immediately due to the quick process , both the payment and delivery time are on my invoice. I contacted this company just before the 2 week deadline to make sure everything was OK and was told there was a slight delay. Well its now 19th Nov well over 2 weeks and I am still waiting for a phone call. I rang them 3 times today Friday 19th Nov but no answer. Funny how other people are saying theirs have been delivered early.

Great customer service,very helpful and prompt.
would definitely recommend.

Excellent company very helpful and friendly with great prices on quality items. Recommend.

I needed a chrome surround & fret. It was bespoke as I have a listed fireplace.
Spoke to Jo in the office who has been fantastic all the way, very prompt service and she is extremely helpful & pleasant.
Great result

Well made, good looking items. Delivery was super quick, much earlier than stated ETA. Communication was perfect at every turn. A small snag was put right immediately without quibble. Faultless overall. Recommended.

Even though these guys did not have the item I wanted they still tried to help me out , not many companies would do this , therefore it's a five star review for the five star service

Just ordered a Tiger 8 spare part. Lady was lovely and instructions very clear. Advised when I could expect delivery.

Absolutely delighted with our companion set, which is of excellent quality and very study, and matches our wood burner perfectly. There was a delay in delivery but, after making enquiries, it was due to a shortage at the suppliers. The emails I exchanged with the company were very polite and apologetic. Received the companion set by express delivery - very impressed! Thank you to all concerned.

A fabulous product at very reasonable price. I wouldn't hesitate to recommend Grate Fireplaces to friends and family.

Excellent service. The fire surround fitted beautifully and look great