Grattan Online Reviews 2,677

After many years shopping with Grattan I had a strange split delivery, it was noted on the delivery note and on my account as 2 items in 1 parcel. As I only received 1 item I called customer service. They were very helpful and said the second item would be delivered shortly. Five minutes later it came! So whilst I am normally very happy with them, the delivery details weren’t right which worried me until I phoned them. They used to say To Follow on the delivery note, also my account should not have said the missing item had been delivered and given the same return date as the one I received a few days earlier so I’ve docked a star for this issue.

A telephone call from Customer Services complaints management has resulted in a welcome award of a complimentary refund; this in response to my recent complaint about cumulative errors, failed courier collection and the new Evri digitised service.

My faith in Grattan now restored, but I have warned that Evri's new service is going to cause delays and problems for customers trying to return unwanted goods.

Super fast delivery & excellent choice.

Grattan itself is a really good way to shop. The same cannot be said for for delivery company, usually Evri. I have had many issues with this company, including in the last week a parcel was left on our step, no effort was made to knock door or ring bell.

I have been using grattan for more years than I can remember. They are a great company, I have never had a problem, they provide good quality items at a reasonable price. Their delivery times are great and their returns are easy to do. I would highly recommend them. First class service.

Love the black summer dress, very cool nice design.
With extra discount over the bankhoilday.
So comfortable too.
Delevery was on time.

Very efficient service with delivery and refunds. Good quality and very reasonably priced.

Been shopping with Grattan for 53 years and have no complaints at all! Good quality items, fair prices, delivery great and nice easy website to navigate! Don’t change anything, it works! Well done Grattan for your Continuing Excellence!

Waiting time for delivery as now deteriorated takes at least 5days Customer service is awful not helpful and people screaming and shouting in the back ground
I've been a customer for years,but not for much longer .
Really gone downhill.

I have used Grattan for 51 years this month and prior to that I placed orders through a work colleague’s mother. I have always been extremely satisfied with the service and the goods. Thank you Grattan.

Like some of your other reviewers I've shopped with Grattan for a least forty years.They offer a good range of merchandise and because of health issues I like the fact that I can try on at home.Love their better end brands and returns are easy

Been with Grattan most of my life. Stayed with them because they are so reliable on everything. Good quality & style in fashion. Had furniture & always been satisfied. Excellent delivery & returns - not needed to return much. Great shopping.

I have just started shopping at Grattan so far fantastic service

Easy ordering system and quick delivery. Brilliant prices for dresses that I couldn't find in the shops. Really pleased with quality!

Love shopping with Grattan, they’re always reliable great prices and loads of choice

I was very happy with my purchase and it was delivered very quickly

I've been shopping with Grattan for 50 years, and it still continues to be a great shopping experience! Good choices and competitive prices, lots of discounts too.
Their website continues to be one of the best, its so easy to navigate!
Customer services are always helpful if you need to contact them.
I'll continue to shop with Grattan thats for sure!

Item damaged, had to return. Now also out of stock.

I ordered 2 items next day delivery 1 dress the 2nd one I have bought in this style this red floral nice fabric good fit , great service ,delivered on time happy with my purchase and the service .

Good range of products including well known highstreet brands, easy ordering.
Can browse in the comfort of your own home.