Gravesham Trophy Centre Reviews 

745
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the exceptional quality of the trophies and engraved items, praising the fast and reliable delivery service that consistently meets tight deadlines even for urgent orders. People note that the ordering website is very easy to navigate, and the friendly team provides wonderful support when discussing custom designs and detailed proofs before production begins. Consumers frequently note that items arrive beautifully packaged, making the entire purchasing journey pleasant, smooth, and completely satisfying from start to finish. However, some people mentioned minor delivery delays and occasional shipping hiccups caused by external couriers during transit.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly and are exceptionally well... See more

Service

Customers consistently note positive experiences with service, highlighting fast turnaround times and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the amazing items and... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting exceptionally fast arrival times and... See more

Order

Reviewers highlight positive aspects of order, noting that the website makes it easy and straightforward to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have ordered a few trophies over the past 20+ years from GTC John and never been disappointed. On this occasion needed a memorial trophy, with a limited budget, John went extra mile to get us as much... See more

Rated 5 out of 5 stars

Thanks to John and his team I have just purchased all next seasons golf trophies with their help and assistance in getting them all engraved and delivered in short time. 2nd year running with excellen... See more

Company replied

Rated 5 out of 5 stars

A young man who I know, had been awarded a Music Scholarship and I chose a very smart looking, musically appropriate trophy from Gravesham Trophy Centre. Myself & his family were all delighted with th... See more

Rated 5 out of 5 stars

Gravesham Trophy Centre supplied a nickel plated salver memorial trophy in memory of one of our recently departed Committee Members. They delivered a very professional & knowledgeable service fro... See more

Company replied


Company details

  1. Trophy Shop
  2. Corporate Gift Supplier
  3. Engraver
  4. Glass Engraver
  5. Glassware Store

Written by the company

Established in 1992 by John Gaymer, The Gravesham Trophy Centre is a friendly, family-run business based in Gravesend, Kent. We have a passion for giving you professional, high-quality engraved items you will be proud to own or present. For over 30 years, we have supplied personalised awards, gifts, medals and glassware to our customers all over the UK and internationally.


Contact info

5.0

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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5.0

All reviews

(745)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communications and service

Excellent communications and service. Quality product 100% recommend

October 30, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Sean, thank you for your review! We look forward to working with you again!

Rated 5 out of 5 stars

Great industry knowledge

Always so accommodating. Great advice and good imagination to give the trophy that special feeling

April 1, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Susan, thank you for the review! We look forward to working with you again

Rated 5 out of 5 stars

Complete trust

Complete trust in John and his team to get everything right, great correspondence as it isn't just 1 trophy but 17, that need to be engraved first time to save all any issues. You get that and more at Gravesham Trophies

October 1, 2025
Unprompted review
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Keith, thank you for your review! We really appreciate the feedback and can't wait to work with you again

Rated 5 out of 5 stars

Wonderful trophies from an excellent company.

Wonderful trophies from a wonderful company, nothing was to much trouble , this workforce is exceptional, friendly and helpful and the end result is quality at a sensible price.
Buy with confidence, I intend to re- order for next year's new show season.

May 1, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi John, thank you for your review! We look forward to working with you on your next project!

Rated 5 out of 5 stars

Great communication

Great communication, even at the weekend and evenings! Outstanding customer service! Delighted with the tankard and will be very proud to present it to the recipient.

September 29, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Bill, thank you for the review! We are happy you like your item and hopefully your recipient will like it too! Have a great rest of your week!

Rated 5 out of 5 stars

Product even better than expected

Product even better than expected. Good price, quick delivery and excellent quality.

October 3, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Paul, thank you for your review! We're very glad you liked your items!

Rated 5 out of 5 stars

Website made it easy to place order

Website made it easy to place order. John was very helpful when discussing my order and responded quickly to my requests. It was also easy to monitor order progress and delivery status and options.
Thank You for an excellent service.
Hugh

October 2, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Hugh, thank you for your review! We are very proud to have come so far with the website to allow our customers an easy experience to find their products, price them, upload imagery and text with chosen fonts. We are still updating the website to keep improving user experience so this feedback is very much welcome

Rated 5 out of 5 stars

Best company ever.

Always helpful, always do an excellent job. There was lots of instructions and they were carried out to perfection as always.

Absolutely brilliant.

October 3, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi, Thank you for your review! We are happy to help whenever you need us!

Rated 5 out of 5 stars

Second time I have used Gravesham…

Second time I have used Gravesham Trophy Centre. Excellent service. Adopted logos, did the engraving and had the order back to me in 4 days.

October 3, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Peadar, thank you for your review! Glad to help any time we can! Hope you have a good week ahead

Rated 5 out of 5 stars

Engraved Glass

I have just received my engraved crystal glass from Gravesend and I can thank them and all their staff for the effort they have taken to complete and deliver my order, especially to Anthony and John who I feel I know personally now. My order was complicated to say the least and had to be perfect. All dealt with me politely, professionally and very friendly. I made so many phone calls to them I thought they may not have answered the phone but each time it seemed they were happy to deal with me and nothing was too much trouble. The glass is perfect 

October 2, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Tony, Thank you for the review! We were more than happy to recreate this important piece of yours! If you ever need anything else, please don't hesitate to get in touch!

Hope you have a good week ahead!

Rated 5 out of 5 stars

Great Service

They were extremely helpful and able to offer a quick turnaround. Good quality salvers.

October 2, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Lynda, thank you for the review! We hope the recipients like them too!

Hope you have a good week ahead!

Rated 5 out of 5 stars

Amazing product

Amazing product
Might need to wait a few weeks

October 2, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi! Thank you for your 5* review! Our lead time is normally 1-2 weeks to have your items delivered but more than happy to help with short deadlines wherever we can. Have a lovely week ahead!

Rated 5 out of 5 stars

TOP QUALITY

Very Very Helpful each stage confirmed. Details were all correct. I was under a lot of pressure to get this completed .I explained that i was going away on holiday and they delayed postage until i returned.
Only regret was I did not check the measurement size.
Group are all happy with size ,and quality. Thank you to everyone.

September 28, 2025
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Nicole, Thank you for your review! Very happy you liked your trophy! More than happy to help wherever we can! Have a lovely week

Rated 5 out of 5 stars

5 Star Service!

Brilliant service and communication. Product arrived before the requested date and the item was perfect! I will definitely use again, thank you.

October 1, 2025
Rated 5 out of 5 stars
Gravesham Trophy Centre logo

Reply from Gravesham Trophy Centre

Hi Matthew, thank you for the 5* review! We are very happy to hear you liked your product! If you need anything in the future, please don't hesitate to get in contact! Have a lovely week ahead!

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