Greatmagazines Reviews 

Company is apalling. Take your money, goods don't arrive, then they refuse to refund you. A SCAM.

Dont order from this company They take your money then send the wrong order, totally ignore your E.mails for it to be sorted out.
There customer service is dreadful. I am contacting citizens advice about this lousy company. Stay away. They dont deserve a single star. Rubbish Company

You have to contact them to cancel renewal (there's no option on the website). They won't contact you warning you of when the next payment will be taken. They'll take they payment before your year is up and then refuse to refund you. Don't bother with them.

Totally shocking stay well away from this lot Philippians based wont cancel or refund money disgrace of a company

SCAM! Do not buy anything from this company. I'm 14 and I don't have a lot of money. All I wanted was one magazine and they failed to send me it or refund me.

So far their handling of my account has been appalling. Cancelled two gift subscriptions without any notification or explanation. Tried to blame direct debits and when challenged with evidence they were not telling the truth they stopped replying.

Attempted to renew the cancelled subscriptions, confirmation in writing that they were renewed. One was sent to the wrong address and one wasn't actually renewed despite written confirmation.

Customer service have been of 0 help. Avoid this company.

I Forgot to cancel trial, now paying the RRP price for x6 issues that i dont even want, £4.50 per magazine which is the shop price!!

Even though the first issue hasn't been sent out they still wont refund and cancel

Disgusting customer service

Magazine also come with their own set of junk mail too, horrible

Took out a subscription for a puzzle book, never received it and they refused refund
Do not use this company get your local shop to order it for you
Great magazines are a rip off

Awful experience with the company. Took a 4 magazine for £2 deal out, after receiving the first issue they renewed my subscription and say it is for 12 months as a minimum. Absolutely shocking. Get nowhere with customer services.

They charged me for another year’s subscription that I never asked for or signed up to. I never sign up for subscriptions that automatically continue. They won’t give me my money back so will have to go through my credit card company to get it back.

I bought Ride magazine as an Christmas gift for my husband because it had the free gift of an F1 tank bag. My husband is a huge F1 fan, in January after still not receiving it was told different lies that it had be sent, it hadn’t been sent, it will be sent all in one phone call.

I have now opened a PayPal dispute and hope to get my money back.

Order from this company at your own peril, I will be contacting Trading Standards.

Very poor. They changed the voucher code process without telling anyone so took my money but couldn’t supply the subscription. Customer service responses lacked any interest but at least they eventually returned my money. Really shoddy and I’d recommend that you don’t use them.

We bought a magazine subscription using Tesco Clubcard Vouchers. When we stopped receiving our magazine we looked at Our Account with Great Magazines and saw that our Subscription had expired.
Below the Subscription Expired was Special Offer to take out a new Subscription.
This looked great so we got a Tesco Clubcard Voucher to pay for the Subscription, but when we completed the online form it said our Voucher was invalid.
We phones the Customer Helpline (in the Philippines) and found out that even though we used Tesco Clubcard Vouchers to pay for our first Subscription, we couldn't use them for the Special Offer that Great Magazines had put on our Account.
When we looked into it further we could only use the Tesco Clubcard Vouchers against a Regular Price Subscription.
We feel that their Special Offers are misleading and designed to trap you into paying much more than expected.
This is Very Poor Customer Service from Great Magazines and not a criticism of their offshore Customer Helpline who did their best to help.

To all please avoid the subscription scam

I purchased a Great Magazine Subscription using Tesco Clubcard voucher back in December. How I now so wish I hadn’t. I have fraudlant activity on one of my CC accounts and all has linked back to taking out the Great Magazine subscription.

Money has been taken by ZITTO.INC based in Tokyo. My CC has never been used with the subscription. This is currently going through the Fraud team with my Credit Card provider. My advice to anyone in a similar situation request an immediate block on your account to prevent any further fraudulent activity.

Clearly Great Magazines are failing to protect their customers details as I can see another review on here where one of their other customers has also had their personal info compromised apparently by a security incident caused by Great Magazine in December 2020 of which that particular customer had at the least been notified, I unfortunately had not until noticing some unusual activity on one of my CC’s.

I feel totally violated and am looking to address this with Great Magazines - unfortunately they were closed today!

My advice do not take out any subscriptions as clearly your details are currently compromised with Great Magazines. If you have try avoid clicking on the offer (once having taken out your magazine subscription) re the “free” magazine digital download. This is where I believe there is a bogus/scam linking to Great Magazines. You put in a free code and this they are trying to access your information. I gave no Credit card details but some how my details have still be accessed and found by the criminals. The company then charged to my account in my case it was under ZITTO.INC who are based in Tokyo and in Google it states they are a magazine company, how ironic.

Please, please be careful and avoid this company as it’s been a very distressing experience from simply coverting some Tesco Clubcard vouchers into a Magazine Subscription with Great Magazines. Whom by the way are not a one man band but linked to Bauer who are a multi billion company and yet I have still ended up being caught up in a scam with criminal fraudster taking money from my account

I will try provide a further update on the outcome with Great Magazines

I feel aggrieved to have to award ONE star. The most appalling company I have ever had the misfortune of dealing with. Tempted by a free gift which was suddenly 'out of stock' they refused to refund my subscription. I will therefore be redirecting the unwanted magazine each month to someone else who was considering subscribing thereby ensuring that they lose a subscription anyway. Suck on that.

Great Magazines ....nope it's not great its the worst web experience. I'm £32 out of pocket and feel wound up.

Here's some of the wonderfull things about this "online digital service"...

1. The website sends you round in circles
2. Half the links dont work or send you to dead pages
3. The magazine app doesn't let you log in
4. You cant create an account on the app
5. You cant log to the website from the internet
6. They are not sorry your having a bad experience....otherwise they would sort the issues out.
7. I still cant access my subscription and I'm stuck in a cycle of emails asking for my money back or a solution.
8. The whole process is confusing at best and doesn't actually work.

Please avoid for your own sake ...I'm not a customer I'm a victim.

I really don't know how this company is still running to be honest!!
Ordered a gift card around the middle of December and I'm still waiting for it!
Xmas present out of the window for my dad!
Poor service, no goodwill.. Absolutely shocking!

I’ve paid for a subscription with Mountain Bike Rider magazine. Since these clowns have taken over handling delivery of it I’ve had only three out of the 6 I paid for.

I have emailed 15 times. I have spoken to three different people in their customer services. Each time I’ve been promised replacements within a few days. Nothing has shown up.

Also, I never received the subscriber gift I was promised. They told me there wasn’t one when I took out the subscription. I provided evidence. Then they told me the evidence was lost in a ‘data migration.’

I would recommend you avoid a subscription.

I have two digital subscriptions with them. A recent change of address including my email, even though changed via their app has lead to me not being able to login to view the magazines nor reset passwords etc. No response from them for over a week now, they can't even meet their own 5 day max limit on responses.

Terrible customer service. This company is a con. No answers to any emails or contact. No issues received. Stay away!