Greatmats.com Corporation Reviews 9,755

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and how well they meet expectations. Many people found the ordering process to be simple and easy, appreciating the helpfulness of customer service in guiding them. The delivery service is frequently praised for being fast, timely, and efficient, with products arriving as expected. However, some customers also noted issues with product representation, specifically regarding color accuracy online compared to the received items. There were also occasional concerns about the durability of certain products, with some experiencing damage sooner than anticipated. A few people mentioned difficulties with delivery scheduling and communication, leading to unexpected delays.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the product quality, ease of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process simple... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more

Rated 5 out of 5 stars

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Instal... See more

Rated 5 out of 5 stars

The flooring purchased for my gym is still under construction, so the products have not been installed yet. But purchasing and delivery was simple and easy. No problems!!

Rated 5 out of 5 stars

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I share a space with a Dance Studio and…

I share a space with a Dance Studio and the mats have to be picked up and laid down every week. Once you learn how they need to be laid down there not to bad. Very firm when you first get them but they soften up overtime.

For the price and convenience they are very hard to beat..Id recommend picking them up at the terminal al you will save ALOT of money that way. If you pay for shipping g to your academy be prepared to pay alot for it.

March 26, 2026
Rated 1 out of 5 stars

Colors are not as advertised.

I am very disappointed in the color I received. It does not match the online picture at all. I ordered gray sterling roof tiles and the picture online is gray like the color of a crayon. The color of the tiles that arrived are a dark blue gray. I thought they had sent be the wrong tiles because the color was so different from what is displayed on their website. Their response was different browsers show the color differently. I do not see color distortion in anything else online or in my photos so I do not think this is a viable explanation.

I wanted to upload a photo comparing their online photo to what I got, but I do not see a place to do so here. But the difference is striking. Since these are custom orders I doubt I will recoup any of my money and well this project will likely have to wait until next year because replacing these materials is expensive.

I really feel like they falsely represented their product online. They do offer free samples to look at their product and anyone considering ordering from them needs to do this!! I just did not think gray could be so falsely represented in an online photo. I have learned my lesson. Very painful.

April 7, 2026
Unprompted review
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We are sorry to hear the shade of gray received does not meet this customer's expectations. They emailed us photos and the color of the tiles received matches the gray color standard for the product. Screen brightness, device type, and browser rendering can all impact how images appear online and color naming is not standardized across the home improvement industry — a gray from one product may look different from a gray in another product. For these reasons, we offer and strongly encourage customers to request a free sample before placing an order to ensure the color and finish are exactly what they’re looking for.

Rated 1 out of 5 stars

These mats are very poor quality.

These mats are very poor quality.

March 25, 2026
Greatmats.com Corporation logo

Reply from Greatmats.com Corporation

We reached out to this customer to obtain more information on the issue they are having with their mats but have not yet received a return call.

Rated 5 out of 5 stars

The smart trade show flooring solution: we'll never go back to venue carpet

We've ordered GreatMats' trade show interlocking carpet tiles multiple times and they never disappoint. The kits sized by booth dimensions make ordering completely painless - no guesswork, no waste.

The thickness makes a real difference after a long day on your feet, noticeably more comfortable than standard trade show flooring. Installation is quick and straightforward, and the quality holds up show after show.

We used to order carpet directly through the venues, but the prices were outrageous. Switching to GreatMats has saved us hundreds of dollars. Add in fast shipping and genuinely helpful customer service, and it's a no-brainer. Highly recommend to any trade show exhibitor looking to cut costs without sacrificing quality.

March 24, 2026
Rated 5 out of 5 stars

Easy

Easy to order, easy to ship, was always able to contact someone if I had questions.

March 20, 2026
Rated 5 out of 5 stars

Awesome Product!

This product was a great addition to our home gym, great product, great quality, excellent customers service, and fast shipping! “I Would Definitely Recommend Them.”

March 22, 2026
Rated 4 out of 5 stars

The marley is lovely

The marley is lovely, however, the tape is a cheap plastic grade, and will not wear well after a few weeks.
I'd recommend anyone who asks me that they buy a higher grade of tape at a photo/film production company next time. It costs more, but will last and last.

March 18, 2026
Rated 5 out of 5 stars

Really good product & service

Really good product. The quote came quickly. The staff was very friendly. The delivery came more quickly than the initial estimated date. The delivery company did a great job and the mats were well packaged on a pallete.

March 12, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look