Greatmats.com Corporation Reviews 9,755

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and how well they meet expectations. Many people found the ordering process to be simple and easy, appreciating the helpfulness of customer service in guiding them. The delivery service is frequently praised for being fast, timely, and efficient, with products arriving as expected. However, some customers also noted issues with product representation, specifically regarding color accuracy online compared to the received items. There were also occasional concerns about the durability of certain products, with some experiencing damage sooner than anticipated. A few people mentioned difficulties with delivery scheduling and communication, leading to unexpected delays.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the product quality, ease of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process simple... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more

Rated 5 out of 5 stars

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Instal... See more

Rated 5 out of 5 stars

The flooring purchased for my gym is still under construction, so the products have not been installed yet. But purchasing and delivery was simple and easy. No problems!!

Rated 5 out of 5 stars

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful selection of flooring

Wonderful selection of flooring. We have used Greatmats twice and have been thoroughly impressed with their service and product quality both times. Jake was a wonderful sales rep that directed us to what would be best to serve our needs. The product has held up so well we have used it now in other locations.

March 17, 2026
Rated 4 out of 5 stars

The rep was very helpful

The rep was very helpful. The only negative about the experience was the lead time. It should not take that long to load 1 single rolls and ship it out. Quicker delivery's.

April 10, 2026
Rated 5 out of 5 stars

Kaitlyn is great

Kaitlyn is great, sometimes shipping is more than other times. Now all the options are visible. great work, great product.

April 9, 2026
Rated 5 out of 5 stars

Gym Floor

The customer service at great mats was swift and easy. From opening an account, ordering materials, consulting with customer service on specs and options specific to our project, and finally delivery. Smooth and painless. Will definitely be ordering again!

April 2, 2026
Rated 5 out of 5 stars

Easy from start to finish

Easy to request a quote, quick response, very fast shipping and the delivery service was great-the driver was timely, respectful and did a great job. The mats installed perfectly and are exactly as advertised.

April 6, 2026
Rated 5 out of 5 stars

Truly great mats

The mats are...well...great. They offer a firm, yet padded surface, easy to set up, clean and move as needed within my space.

What was truly impressive was the care with shipping. I do not know who packaged the 3 sets of mats that I ordered, but it was incredible. The mats were well protected in a thick layer of brown paper wrapped tightly in a waterproof tarp like material. Keep up the great work!

March 24, 2026
Rated 5 out of 5 stars

I highly recommend Great Mats

I highly recommend Great Mats. I called and spoke with a very helpful agent that answered all of my questions. I received the floor on time and installed it myself. I installed over carpet and it was bit challenging but I used a flat piece of wood to get the interlocking tabs to click. I purchased the Tap Dance Kit to practice salsa dance. I will say the floor is somewhat textured and my suede bottom dance heels stick when doing turns. I use dance socks over my practice shoes and that's how I make it work.

March 30, 2026

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