Greatmats.com Corporation Reviews 9,755

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and how well they meet expectations. Many people found the ordering process to be simple and easy, appreciating the helpfulness of customer service in guiding them. The delivery service is frequently praised for being fast, timely, and efficient, with products arriving as expected. However, some customers also noted issues with product representation, specifically regarding color accuracy online compared to the received items. There were also occasional concerns about the durability of certain products, with some experiencing damage sooner than anticipated. A few people mentioned difficulties with delivery scheduling and communication, leading to unexpected delays.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the product quality, ease of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the products,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process simple... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more

Rated 5 out of 5 stars

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Instal... See more

Rated 5 out of 5 stars

The flooring purchased for my gym is still under construction, so the products have not been installed yet. But purchasing and delivery was simple and easy. No problems!!

Rated 5 out of 5 stars

Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.


Company details

  1. Flooring Store

Written by the company

Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

This Greatmats floor tile was exactly…

This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Installation was fairly simple overall. The only thing I didn’t initially realize was that a solid surface underneath makes installation easier; once that was sorted out, everything came together perfectly. The final result looks great and performs exactly as expected. Very happy with this purchase and would definitely recommend it!

April 14, 2026
Rated 5 out of 5 stars

The greatmats sales team helped me…

The greatmats sales team helped me select the best option for my covered porch.
The Couture carpet is an excellent product and was easy to install.

I have recommended the product and have referred many to your company.

Thank you to you team!

April 17, 2026
Rated 5 out of 5 stars

Highly recommend!

Great from the initial phone call to delivery. Came on time (early in fact) which was huge for my clinic start-up. Thanks Greatmats!

April 16, 2026
Rated 5 out of 5 stars

THAT WAS FAST

I know it doesn't always happen, but we received our mat in less than a week! Delivery was prompt, communication was great, ordering was a breeze. Thank you for a great experience and a wonderful product!!

April 15, 2026
Rated 5 out of 5 stars

Easy to work with and looks good

Beth was very helpful with the purchase. The delivery was fast. The material is easy to work with and goes down quickly.
It looks great and is a great improvement over a slab of concrete. Be sure to have a rubber mallet and something to protect your knees. I used a mechanics creeper to sit on for much of it and that worked well. I would recommend this product to a friend.

April 14, 2026
Rated 5 out of 5 stars

Super friendly

Super friendly! My consultant Katie was phenomenal. Helped me every step of the way and made the process an ease!

April 10, 2026
Rated 5 out of 5 stars

Happy Turf Owner

The customer service from our salesperson was fantastic. Communication was excellent. The turf mat exceeded our expectations. Highly recommend!!

April 13, 2026

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