I have received my mats and the edging. The material looks well constructed and the dimensions are as advertised. I have not put them in place yet because I’m waiting for my renovations to be c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The tiles are absolutely perfect! They created an amazing dance floor (over carpet) in our livingroom. We ordered them by phone Monday. They were extremely helpful in helping us get exactly what we... See more
This Greatmats floor tile was exactly what I needed. The quality is excellent, and the color and finish matched perfectly with the desk I purchased—it looks like it was designed to go together. Instal... See more
Amazing customer service who helped guide me through my order process. The match were wonderful and do not have any of the awful rubber smell. Smells that a lot of other companies have issues with.
Company details
Written by the company
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Written by the company
Contact info
117 Industrial Ave., 54858, Milltown, United States
- 877-822-6622
- service@greatmats.com
- www.greatmats.com
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The mat arrived at the designated time
The mat arrived at the designated time, unloaded went smooth, installation hard work, but looks great. Dogs love them.
February 26, 2026
Continued great service!
We have purchased dance flooring from Great Mats twice now. Once for our expanding studio and then again as we move to a new larger location. The staff at Great Mats (Angie in particular!) were so helpful! Everything arrived just as they said and we are excited to install!!!
February 27, 2026
They Do The Job/Dark Grey Colour Royal Carpet Tiles
The mats arrived within days of ordering which was a plus. The whole system is easy to work with and does what it's supposed to to. We were able to do a 10.5' x 24" room with only one new cutting blade so don't think you'll need a bunch of blades to get the job done. Be aware that the "jig-saw puzzle" look will be distracting and I'm not sure if the tiles will blend in over time, though I suspect not. One issue however - a few of tiles arrived curled and were not able to lie flat on our concrete basement floor. Luckily we ordered more than needed just in case a mistake was made but ended up needing those to replace the curled ones. All in all we are happy with the purchase and would order again for a future project.
February 27, 2026
Knowledgeable and helpful
Staff was knowledgeable about the product and very helpful.
February 20, 2026
The mats are doing a great job!
The four mats I bought are doing a great job. I needed protection for my wood flooring and a surface that would prevent my rolling chair from rolling too easily, and the mats are doing the job.
February 24, 2026
Very pleased regarding every aspect of our purchase
Excellent experience from sales to delivery of our Stay-lock bump tiles. Tiles were very easy to install, high quality, and feel and look great. We used the tiles for the flooring in a 20x14 sf home gym in our garage.
February 27, 2026
I would give zero stars to this…
I would give zero stars to this company. Megan is the most unprofessional person. She’s rude and condescending. They sold me roof tiles that damaged my rubber roofing when I called back and sent pictures she told me oh well there’s nothing we can do and hung up on me and now they blocked their phone number. Stay away stay far away
March 11, 2026
Unprompted review
Reply from Greatmats.com Corporation
This review stems from our organization choosing to no longer engage in business with this former customer due to past experiences with them. When this was explained to the customer, they became extremely agitated and disrespectful.
Thank you for making our ordering so…
Thank you for making our ordering so easy. The shipping was so quick and we appreciate the timeliness of this.,
February 27, 2026
I wish I would’ve known I could’ve…
I wish I would’ve known I could’ve ordered center-only pieces.
February 26, 2026
The tiles are very good quality and…
The tiles are very good quality and assembled easily. My 4-star rating is because there was variation in color on some of the tiles
February 26, 2026
Fast and Easy
Called in for an order for a large amount of floor mats, was met with a helpful CSR agent that quickly put my order in. Did not tell me a ETA, however our order came extremely quickly. Would shop again.
February 17, 2026
Your delivery time was very good and…
Your delivery time was very good and the product is what i expected
February 25, 2026
I like them but I’m disappointed
I bought these for my dog training room after visiting a friend who had some in her training building. I do like them for their firmness yet shock absorption, but I have to admit I’m a bit disappointed in the fact that after just the first use there are deep claw marks and tears. My dogs nails are kept trimmed. I would have thought that mats marketed specifically for agility would have held up a little better to that.
February 25, 2026
Reply from Greatmats.com Corporation
We are sorry to hear of your disappointment. Please see the following, taken from the product page on the Greatmats website: Because of the softness of the foam, expect nail scuffing, puncturing, indentations, or other markings from the dog nails in the dog agility mats. This does concern some customers aesthetically when it initially occurs. However, these markings and indentations will not affect the performance or change the ability to deliver maximum anti-fatigue cushion and traction.
I ordered 30 pieces with over $1000.
I ordered 30 pieces with over $1000.
I suggested getting a sample but they sent me just thickness not connection part. I sent some pictures with connection but they didn't give anything information. I thought that they got pictures and comformed what I needed. Finally I got products but can't fit to old. Connection was totally different then mine. I couldn't use it. I tried to return what I got but they sent me massage which was " tape it or re-sell it." That it. I'm so disappointed this company.
I spent over $1000 for just 30 pieces.
Make sure when order it just double check it. Don't make a same mistake as me.
February 24, 2026
Reply from Greatmats.com Corporation
In reviewing email correspondence between this customer and their sales rep from before the order was placed, it was found that the customer was sent samples. They let us know that product did not match what they currently have and they requested an updated quote for 1" mats. Our rep sent this but also let the customer know the surface texture of the new mats would be different than their current mats, that they would not interlock with one another and there would likely be thickness variations. The customer made the choice to place the order. When they reached out to let us know the mats were not a match, we suggested it may be better financially to re-sell them locally to avoid paying for a freight shipment to return the material.
Very helpful sales person
Very helpful sales person, quick delivery and a quality product.
February 10, 2026
Recommended mats for my hair salon that…
Recommended mats for my hair salon that were not functional for a salon, then they fought me on my refund. Having to return this item, I paid the shipping twiceand not receiving a full refund, I lost money trusting in their recommendation.
April 6, 2025
Reply from Greatmats.com Corporation
This review is circling back to an order from April 2025. The customer planned to install the tiles over carpet. As stated in the disclaimer on the product page, results vary with this type of installation due to thickness of not only the carpet, but also the carpet pad. To assist with the customer's dissatisfaction, Greatmats covered half of the return shipping cost and also waived the restocking fee.
Would order this again if needed.
The product is great and the orders were accurate and timely communicated.
Mats interlock exactly as they were intended.
Salesman could use a little work on his people skills and I would have liked for him to communicate in a little friendlier manner. Nothing bad, just matter of fact.
February 17, 2026
Great customer service and product
Great customer service and product. Ordering is simple and easy and the wall pads are very well built. Extremely happy with my experience with GreatMats.
February 20, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.