GreenAcres Living Memorial Parks Reviews 

1,101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional kindness, genuine compassion, and steady professionalism provided throughout such difficult and emotional times. People also mention that the gorgeous woodland locations provide a peaceful, calm, and beautifully maintained natural setting ideal for final resting places. Some people also felt that the welcoming facilities, inclusive of well-prepared gathering halls and refreshment areas, made hosting memorial services remarkably smooth and comforting for everyone involved. Visitors consistently note that the surrounding natural environment creates an uplifting atmosphere where families can comfortably gather to remember their loved ones together.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional kindness, compassion, and... See more

Location

People report positive experiences with location, describing the grounds as calm, quiet, and beautifully... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, empathy, and... See more

Facilities

Users describe positive interactions with facilities, noting that the grounds are beautiful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Greenacres Living Memorial Park at Colney is exactly where my mum would have wanted her ashes spread. It’s a calm, quiet and beautifully maintained park, surrounded by woodland and animal life is no... See more

Company replied

Rated 5 out of 5 stars

We held a celebration of my mums life at Heatherley Park. It was the most wonderful location, an uplifting building set amongst meadow and woods. We all came together to read and share our memories,... See more

Company replied

Rated 5 out of 5 stars

Thank you to Emma for your professionalism with my dad’s internment on 19th September. As a family we were happy with the lovely poem you read out as we laid my dad’s ashes to rest. Thank you also t... See more

Company replied

Rated 5 out of 5 stars

GreenAcres is a beautiful natural burial park and provided the perfect final resting place for both our mum and dad. The peaceful woodland setting made the day feel calm, personal and very special... See more

Company replied


Company details

  1. Memorial Park
  2. Cremation Service

Written by the company

You’ll find things are different at GreenAcres Living Memorial Parks. Death is part of life, so we create beautiful, natural spaces in British woodlands and landscapes that help people come to terms with loss. You won’t find rows of headstones in our Parks. Instead, you’ll be uplifted by the power of nature and given the space you need to reconnect with loved ones. We aim to help people live through loss more easily and completely by providing a comfortable place to reflect and continue the memory of those who have passed away. GreenAcres offers a premium parkland experience that eases the pain of death through the celebration of life and helps the living move forward more positively with hope. We know that many people get great comfort from the ritual of visiting their loved one’s final resting place. Our memorial options offer unique places to reflect on the lives of the loved ones, giving families the opportunity to create modern rituals, establish habits of remembrance and embark on a pilgrimage to connect with those who have died. GreenAcres Living Memoria Parks offers six prestigious venues set amidst woodland, meadowland and parkland. Our nature-rich Parks honour your loved ones while providing tranquil spaces teeming with richly diverse flora and fauna for the living to reflect on precious memories. Regardless of your faith, beliefs and cultural practices, GreenAcres is a place where you can pay tribute to the person who’s died in a way that’s best for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,101)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

The most perfect place to say goodbye.

What a wonderful place to say goodbye to our beautiful mum. The setting at Heatherley Wood is just perfect. A beautiful setting looking over the lovely grounds and the building a bright and relaxing venue with tremendous facilities. Great parking and all the staff are so kind and helpful. It’s the perfect alternative to a traditional option.

June 21, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you so much for taking the time to write this review. Your kind words mean a lot to our team. It is our pleasure to provide you with support and service through an emotional time. We hope to see you again and please feel free to drop into our GreenAcres Bereavement Group where you can have a chat and enjoy a cup of coffee and cake. For more information, please visit – greenacresgroup.co.uk/events
Best wishes from all the GreenAcres Heatherley Wood team

Rated 5 out of 5 stars

Beautiful, alternative burial park

Heatherley wood is run by the most amazing people and the site is just so beautiful and natural. My dad had a lovely, unique service there and the whole thing was made easy by the excellent team. Even our dogs were made welcome at the service. You are not rushed in any way and can have refreshments in the foyer of the beautiful building that also the service is taken in, all overlooking a meadow from huge floor to ceiling windows. It’s a very special place for a very special service.

June 21, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you, for your very kind review. Your kind words mean a lot to the team. We take great pride in supporting families through an emotional time and our care continues long after the funeral has taken place. We are so pleased that you chose GreenAcres and that we were able to play a small part in helping you to say goodbye. We hope to see you in the Park again soon.
Best wishes from all the GreenAcres Heatherley Wood team

Rated 5 out of 5 stars

Beautiful location

Beautiful, peaceful grounds with an impressive service hall. Very respectful and thoughtful staff.

May 21, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Hello Michael,

Thank you very much for your kind words. While not sure to which park you refer, we hope that anyone who visits any of our parks will leave feeling the same way.

Our grounds teams are passionate about their work and take great pride in creating the tranquil and calming spaces which provide a peaceful haven in todays busy world.

Equally our dedicated staff are passionate about their work and delivering outstanding service to our families.

Thank you from everyone at GreenAcres

Rated 5 out of 5 stars

A beautiful, peaceful place that gave us the time we needed

Greenacres Heatherley Wood provided a beautiful and peaceful setting for our brother Richard's funeral. The light sunny aspect of the service hall is really uplifting and it was wonderful to be able to hold the reception in the gathering hall directly afterwards with people spilling out into the grounds. It's a huge benefit to be able to have an hour-long non-religious service, something not possible at a crematorium, and there was no-one waiting behind us so we could relax fully. Kate and the team were friendly and helpful throughout and the local caterers were excellent. Heatherley Wood is a place I feel I can come back to remember Richard as the 16 acres of grounds are so lovely. Thank you.

June 14, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Hello Lucy and thank you for your lovely review and kind words.

The team at our Heatherly Wood park take great pride in helping people to have a memorable day in a relaxed and calm environment surrounded by nature. A time for everyone to pay their respects in a peaceful and uplifting space and create a beautiful memory to take away with them.

We strive to deliver a personal experience and to support our families through an emotional time, and our care continues long after the funeral has taken place. We are always here to support you in the weeks, months and years afterwards.

The calm personal space for your day is an important part of the GreenAcres experience and our team always goes the extra mile

Best wishes from all the team at Heatherley Wood.

Rated 5 out of 5 stars

Recent Service at Kemnal

We recently had the service for my dad at Kemnal Park. It's beautiful and peaceful surroundings made it the perfect choice for his final journey. The staff at Kemnal were amazing and the little personal touches were not only thoughtful but more appreciated by us as a family then they would know (my mum was sent a lovely card
after the service). The memorial fathers day service was beautiful and having only recently lost my dad, gave me the opportunity to grieve and celebrate his day within the surroundings where we said goodbye. Thank you for your continued support.

June 16, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for your kind words. We are delighted that your Fathers service went well, we understand that grief isn't an easy time for anyone. You may want to pop into our GreenAcres Bereavement Group, it's just a coffee, biscuit and a chance to chat with other people. For details and to register visit www.greenacresgroup.co.uk/events Please come by and visit the Park sometime soon.
Best wishes from all the GreenAcres Kemnal Park team

Rated 5 out of 5 stars

Exceptional care and support

We were pleased to find such a beautiful resting place for Dad. The setting of Epping Park is so peaceful and we enjoy the tranquility when we come to visit. Leigh Withers has been our contact and has been so supportive throughout. You couldn’t be in better hands through difficult times

April 16, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you, for your very kind words, they mean a lot to Leigh and the team. We take great pride in supporting families through an emotional time, we are so pleased that you found a beautiful resting place for your dad. We are always here to support you in the weeks, months and years afterwards. Our Parks are a tranquil haven away from our busy lives and we feel honoured to work in such a beautiful, relaxing environment. We hope to see you in the Park again soon.
Best wishes from the GreenAcres Epping Forest team

Rated 5 out of 5 stars

We had the most beautiful funeral…

We had the most beautiful funeral service for mum, I can’t speak highly enough for the wonderful staff at Green Acres , especially Jane Wilson who made the whole service absolutely amazing !
Mum would have loved it !
What an absolutely beautiful place.
Thankyou so much to everyone for getting us through this very difficult time.
We even had an appearance from Kevin the Deer which was much appreciated
Thankyou so much for everything
Kind regards
Suzanne Rice xxx

June 10, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Mrs Rice, Thank you so much for taking the time to write this review, your kind words mean a lot to Jane and the team. We pride ourselves in helping people to choose exactly what they want, and nothing is ever too much trouble. The wildlife in our park will quite often put in an appearance during a service. You may want to pop into our GreenAcres Bereavement Group, it's just a coffee, biscuit, and a chance to chat with other people. For details and to register visit greenacresgroup.co.uk/events
Best wishes from the GreenAcres Chiltern Park team

Rated 5 out of 5 stars

Beautiful resting place

I just recently buried my mum at Greenacres Chiltern and I honestly couldn’t feel more at peace leaving her there. I’m very certain she will be happy there with the trees and flowers, the foxes, rabbits and squirrels. The service hall was beautiful, as was the service and the final resting place just perfect.
I will not be surprised if many of my mum’s friends end up in Greenacres…everyone was saying that this is what they want to do, where they want to be and that they didn’t know such places existed. 10/10

May 28, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Many thanks for your kind words. We take great joy in maintaining our Parks with our grounds team continuously carrying out exceptional work. We hope to see you again and please feel free to drop into our GreenAcres Bereavement Group where you can have a chat and enjoy a cup of coffee and cake. You can register on our website – www.greenacresgroup.co.uk/events
Best wishes from all the GreenAcres Chiltern Park team

Rated 5 out of 5 stars

Very organised without being too…

Very organised without being too restrictive. All comments afterwards were complimentary.

May 23, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you so much for taking the time to write this review. Your kind words mean a lot to our team. We pride ourselves in helping people to choose exactly what they want, and nothing is ever too much trouble. You are very welcome to come along to one of our GreenAcres Bereavement Group . For more information, please visit our website greenacresgroup.co.uk
Thanks again, best wishes from the GreenAcres team

Rated 5 out of 5 stars

A difficult day was made a little…

A difficult day was made a little easier, thanks to the professional staff. My family and friends all said,they think greenacres rainford is a lovely place. Beautiful peaceful countryside setting.

May 22, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Mr Collier, Many thanks for your kind words. We take great joy in maintaining our Parks with our grounds team continuously carrying out exceptional work. We hope to see you again and please feel free to drop into our GreenAcres Bereavement Group where you can have a chat and enjoy a cup of coffee and cake. You can register on our website – www.greenacresgroup.co.uk/events
Best wishes from All the GreenAcres Rainford team

Rated 5 out of 5 stars

Saying goodbye to our son at Greenacres…

Saying goodbye to our son at Greenacres Rainford, the grounds are beautiful, peaceful and tranquil. The staff were so courteous and compassionate,nothing was too much trouble. It made one of the hardest days of our lives that little much easier.

May 20, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you Chris for your kind words. We are delighted that your service went well, we understand that grief isn't an easy time for anyone. You may want to pop into our GreenAcres Bereavement Group, it's just a coffee, biscuit, and a chance to chat with other people. For details and to register visit www.greenacresgroup.co.uk/events. Please come by and visit the Park sometime soon.
Best wishes from All the GreenAcres Rainford team

Rated 5 out of 5 stars

''Beautiful"

''Beautiful"
" Lovely"
"Amazing"

These are words you rarely use to describe a funeral but it is just how family and friends described our Dads Interment of Ashes, Service of Thanksgiving and Wake at Heatherley Wood last week. The staff are so kind and respectful. Their attention to detail when discussing the preparations reassured us that the day would all go to plan perfectly. Even the sun shone and the birds sang!!
The whole day was calm and unhurried but above all very personal to our Dad. Thank you to all the staff at Heatherley Wood.

May 20, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Pauline

Many thanks for your thoughtful, kind and uplifting words. Our team at Heatherley Wood takes great pleasure in providing the support and service that helps people through difficult times.

We are delighted your Dads’ day went so well for you and the team really appreciate your feedback as we pride ourselves on delivering an outstanding level of personal service. We work hard to support families through an emotional time and our care continues long after the funeral has taken place. We are here to support you in the weeks, months and years afterwards.

While we cannot guarantee the sun and the birdsong, our parks are a wonderful tranquil haven throughout the year and we take great joy in maintaining our Parks with our grounds team continuously carrying out exceptional work to provide such a beautiful and relaxing environment for our families.

We hope to see you again and please feel free to drop into our GreenAcres Bereavement Group where you can have a chat and enjoy a cup of coffee and cake. For more information, please visit – www.greenacresgroup.co.uk/events

Best wishes from the Heatherley Wood team

Rated 5 out of 5 stars

Just want to say a big thank you to the…

Just want to say a big thank you to the amazing ladies and staff at Greenacers. I am a funeral director that has used your beautiful cemetery a few times now and each and every time the ladies in the office have been wonderful! Have had a few issues lately not to do with greenacers but to do with my funeral services and I can tell you without the help of the ladies there I would of been in a bad situation. So again many thanks to them all!

May 28, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for your very kind review. We really do value feedback from our Funeral Directors, Officiants and families. Working at GreenAcres and serving families at possibly the hardest point in their lives means a lot to us and we strive to help in every way we can. Every member of our team takes great pride in their job and ensuring services run smoothly and delivering an exceptional level of service. Warm wishes from the GreenAcres team

Rated 5 out of 5 stars

Such a beautiful and peaceful setting…

Such a beautiful and peaceful setting at Green Acres Chiltern. Everything went smoothly and the whole service felt calm and very personal. We absolutely made the right choice for our nature loving father.
Everybody there commented on how beautiful it was with the wonderful view of the forest.

May 9, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Hello Rebecca and many thanks for your kind words. It is our pleasure to provide the support and service that helps people through difficult times and we are delighted your Fathers’ service went well for you and the other attendees.
The GreenAcres team really appreciate your feedback as we pride ourselves on delivering an outstanding level of service and support for families.
Our Parks are a tranquil haven and we feel honoured to work in such a beautiful, relaxing environment so closely connected to nature.
Best wishes from the GreenAcres Chiltern team

Rated 5 out of 5 stars

Emma and the team are complete stars..

Emma and the team are complete stars..
They go above and beyond to help…
If only more people were like this…

May 10, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Brendon, It is our pleasure to provide you with support and service through an emotional time. We hope to see you again. You can always pop into our GreenAcres Bereavement Group for a chat and enjoy a cup of coffee and cake. Please visit our website to register – www.greenacresgroup.co.uk/events
Best wishes from Emma and all the GreenAcres Kemnal Park team

Rated 5 out of 5 stars

Thank You

Just to say a big thank you to Greenacres Epping for the moving scattering ceremony for my parents. We really appreciated your warm welcome and care of us as relatives of the deceased.
Thank you also to Leigh who escorted us and performed the scattering – she did it so respectfully and with such care. The addition of rose petals for us to scatter was lovely.

May 2, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Many thanks for your kind and uplifting words and It is our pleasure to provide the support and service that helps people through difficult times. We are delighted your parents’ scattering ceremony went well for you. Leigh and the rest of the GreenAcres team really appreciate your feedback as we pride ourselves on delivering an outstanding level of service and support for families.
Best wishes from the GreenAcres Epping team

Rated 5 out of 5 stars

A Beautiful Place

We buried my uncle at Heatherley Wood in April 2024 after also burying my Aunt there in 2020. It really is a beautiful and tranquil place. The Gathering Hall is a lovely space to personalise your service and I can't fault Kate, Ness and Jenny, the staff who helped us.
They were always very kind and supportive in the planning and very professional on the day.
Thank you very much.

April 30, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks



Thank you so much for taking the time to write this review and many thanks for your kind words. It is our pleasure to provide the support and service that help people through difficult times.

Our Parks are a tranquil haven away from our busy lives and we pride ourselves in helping people to choose exactly what they want, and nothing is ever too much trouble. Please pop by and visit the Park soon.

Thanks again and best wishes from Kate, Ness, Jenny and all the GreenAcres Heatherley Wood team

Rated 5 out of 5 stars

Perfect place to say goodbye

The staff were kind, friendly and extremely supportive both beforehand and on the day of our memorial service. My husband loved natural history so the Woodland Hall was perfect as a space to say our goodbyes.

April 9, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Claire, thank you for your review. Your kind words mean a lot to the team. We take great pride in supporting families through an emotional time and our care continues long after the service has taken place. We are always here to support you in the weeks, months and years afterwards.

Our Parks provide a beautiful and peaceful space and we are so pleased that you chose GreenAcres for your husband’s memorial service and that we were able to play a small part in helping you to say goodbye. We hope to see you in the Park again soon.

Kind regards the GreenAcres team

Rated 5 out of 5 stars

We attended a beautiful service at…

We attended a beautiful service at GreenAcres Chiltern last week and found the whole experience so calm and respectful. The team there were very helpful.

April 24, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you Mr Robinson for your kind words. We are delighted you found the service so calm and respectful as we understand that grief isn't an easy time for anyone. We hope to see you again in our GreenAcres Chiltern Park soon, you are always welcome to visit.

Best wishes from the GreenAcres Chiltern team

Rated 5 out of 5 stars

Lovely parkland place of rest you will want to visit all year round

I am so pleased I chose Greenacres Rainford for my Mum’s burial. Mum was a great supporter of wildlife and her garden was a haven for all but especially birds. The staff were professional and empathetic at all stages of the arrangements and the chapel is lovely; of note is the offer of a video presentation of your loved one mid service - I’m so pleased I was encouraged to take up that offer. Mum was buried February 1st and even in winter it is a lovely location with so many beautiful and colourful fresh flowers left by relatives at their loved one’s burial site. I visit Mum’s grave most weekends and always walk back via the woodland and orchard areas - it’s so uplifting to hear the birdsong and watch the squirrels in the woodland - with spring a carpet of bluebells covers the woodland - just stunning. All vases and grave markers are standardised made from wood in keeping with the natural surroundings. Our local cemetery is barren and bleak and you cannot have a grave marker for ashes only a plaque on a remembrance wall. In contrast you will always want to visit this lovely natural burial park where you can chose from various green options how to remember your loved one.

May 1, 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for your review. Your kind words mean a lot to the GreenAcres Rainford Park team. We take great pride in supporting families through an emotional time and our care continues long after the funeral has taken place. We are always here to support you in the weeks, months and years afterwards.

Our Parks are a tranquil haven away from our busy lives and we feel honoured to work in such a beautiful, relaxing environment. The sounds of nature, the seasonal flowers, the wildlife and the wonderful birdsong create an environment of peace and tranquillity in a natural setting.

We are so pleased that you chose GreenAcres Rainford Park for your mum’s funeral and that we were able to play a small part in helping you to say goodbye. We hope to see you in the Park again soon.


Best wishes from the GreenAcres Rainford team

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